FEATURES


Dunkin' Donuts ready for mobile ordering test

The test will take place in the fourth quarter, with an anticipated app update to support ordering in the beginning of 2015.

See how FLAT Technology has leveled the Table Field, with FLAT Table bases.

A YouGov survey reported 7 out of 10 patrons agreed a wobbly table would give them a negative impression of a restaurant.

Quantifying the Commitment to Your Customer Centricity

Truly customer-centric organizations seek out the technology that best allows them to listen to their customers—both individually and in aggregate.

Sponsored by: InMoment

Panasonic bets on growth of drive-thru digital menu boards

Because of the heavy traffic volume at the drive-thru, Panasonic's Jeff Pinc said the industry is in the beginning stages of wide adoption of outdoor digital displays.

Online ordering provides the holy grail of customer-level data

Even for brands in which digital ordering represents a small percentage, its search traffic and order traffic represents a meaningful sample size from which brands can glean valuable insights.

Infographic: The Millennial Workforce

It’s hard to define a generation, but “Millennials” is the popular term for those who were born between 1980 and 2000. It’s clear that this burgeoning generation has preferences and behaviors different than their predecessors—especially when it comes to jobs.

Sponsored by: Snagajob

Dunkin’ Brands sees potential for nearly 20K domestic units

During the company's investor day this week, CEO Nigel Travis said that being a global company is more difficult than ever because of social media.

What did you miss at #CONNECTsummit14? Check out the highlights

#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.

Three ways restaurants can be smarter with local schools

Online ordering is the perfect way to remind students, parents and school administrators that you care about their needs by offering them a quick and value-oriented way to order their meals.

Millennials buying in to restaurant brands that embrace philanthropy

Restaurant marketers can capitalize on this trend by thanking guests for their contribution with special offers.

A confluence of factors pushing digital signage into the mainstream [infographic]

Such technology decreases a customer's perceived wait time by up to 40 percent.

Why Apple Pay is important for restaurant operators big and small

Apple tries to make everything easy for consumers and that usually equals widespread consumer adoption down the road.

Allergen awareness: Why American brands should be watching the EU

The focus on establishments that serve food items will become more prevalent as the number of people born with allergens continues to increase.

Krispy Kreme's strategy includes becoming a beverage destination

The company plans to test a loyalty program by the end of this year.

Why restaurants should embrace mobile payment with iPhone 6 and PassBook

By combining NFC with finger touch recognition technology, Apple is able to offer NFC payment securely inside PassBook, making PassBook more relevant than ever.

McDonald's, Subway named as initial Apple Pay partners

The new mobile wallet eliminates the need for a magstripe, instead generating a single-use, unique number for each transaction.

How to survive the protein craze

Cutting costs by creating limited time offers or new menu items that scale down the serving of animal protein could be interesting to test with consumers.

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NEWS


Remodeled Colorado McDonald's includes solar-friendly windows

A remodeled McDonald's restaurant has re-opened in Boulder, Colo., with new features such as wooden tables, partition walls, digital menu boards with video and flatscreen TVs. The restaurant is also designed with red, grey and black colors, rather than the brand's signature gold.

Tim Hortons US launches weeklong coffee promotion

Tim Hortons Cafe & Bake Shop is celebrating National Coffee Week with the launch of any size coffee in regular or dark roast for $1. The offer is good from today through Sept.

White Castle intros Italian-inspired Sliders

White Castle today sent out a promotional email announcing its new Slider Italiano Fest. The Italiano Fest includes new menu items such as mozzarella cheese sticks, a crispy chicken Italiano Slider, a grilled chicken Italiano Slider; and a pizza Slider....

McDonald’s commits to further health and wellness strategies

In a letter to World Health Organization Director-General Dr. Margaret Chan, CEOs of food and non-alcoholic beverage companies and members of the International Food & Beverage Alliance, which includes McDonald's, announced a set of enhanced global commitments that will guide...

PAR launches PAR Tablet 10, PAR Tablet 8 accessories

New tablet features larger, 10-inch screen format.

Dunkin' Donuts extends coffee day promo overseas

Dunkin' Donuts’ has announced its first Global Coffee Day celebration, which will be held Sept. 29. For three years, Dunkin' Donuts has celebrated National Coffee Day in the US with special offers.

New England Food Show's partnership with the NRA to begin in 2016

Beginning in 2016, the Massachusetts Restaurant Association's newly announced partnership with the National Restaurant Association for the New England Food Show will begin. The NEFS is the largest tradeshow of its kind in the Northeast, according to a news release.

Taco John’s marking coffee day early

While a variety of QSR chains celebrate International Coffee Day by offering free java Sept. 29, Taco John's is getting an early start.

Sonic's top franchisee recognized for embracing technology

Sonic has presented its Troy Smith Hall of Fame award to franchisee Buddy McClain. The award is the highest offered by the Sonic system and is named after the brand’s founder. McClain is the CEO of MVP Sonics.

Heartland adds mobile and online ordering solution

Heartland Payment has introduced a mobile and online ordering solution for restaurants. The solution, called Heartland Mobile and Online Ordering, was released in partnership with ToGoTechnologies. "Restaurants are looking for a competitive mobile ordering solution that will match the functionality...

PAR Technology acquires restaurant POS software provider

PAR Technology Corporation has announced its acquisition of Brink Software Inc., a provider of cloud-based point-of-sale software for restaurants. The acquisition will give PAR Technology the ability to develop, deploy and service cloud technology solutions for quick-serve, fast casual and casual dining restaurants, according to a news release.

McDonald's offering giveaways for Apple's iPhone 6 customers

McDonald's is leveraging its partnership with Apple to offer surprise activations for people waiting in line today for the iPhone 6 launch. McDonald's brand ambassadors are on site today at the Apple flagship store in New York City, as well...

McDonald’s increases quarterly dividend by 5%

McDonald's board of directors this week declared a quarterly cash dividend of 85 cents per share, payable on Dec. 15 to shareholders of record on Dec.

Burger King's largest franchisee adds 30 more restaurants

Carrols Restaurant Group announced Thursday that it is expanding its Burger King portfolio with the acquisition of 30 restaurants in North Carolina. Burger King's largest franchisee exercised its right of first refusal to purchase the 30 units in eastern North...

Restaurant organizations urging return to 40-hour full-time definition

Returning to a traditional 40-hour definition would benefit employees through more hours and income, say trade organizations.

Chick-fil-A adds mobile payment app in Ohio markets

Chick-fil-A restaurants in the Cincinnati and Dayton, Ohio, area can now pay for their meals through their smartphone. The chain has rolled out a new mobile payment system in this market, according to Fox 19 News. The free app is available on Android and iOS platforms.

Krispy Kreme joins sustainable palm oil bandwagon

Following Dunkin Donuts announcement Wednesday that is has committed to sourcing only 100-percent sustainable palm oil by 2016, Krispy Kreme made a similar pledge. On its website, Krispy Kreme said its efforts to source "responsible" palm oil began in January...

Auntie Anne's testing Meijer superstore locations

Auntie Anne's has opened a test unit in a Meijer superstore location in Fort Wayne, Indiana.

Kitchen Innovation nominations now being accepted

The National Restaurant Association is now accepting applications for the 2015 Kitchen Innovations Awards – the program's 11th year. According to a news release, the KI Awards recognize foodservice equipment and technology advancements. Winners are demonstrated at the annual NRA Show in May in Chicago in the Kitchen Innovations Pavilion.

Krispy Kreme expands share repurchase program

Krispy Kreme's board of directors has increased the company's current share repurchase program from $80 million to $105 million. The current authorization was originally approved by the board in July 2013, and was increased from $50 million to $80 million...

McDonald's creates customer officer position to sharpen marketing focus

As part of its attempt to sharpen its marketing focus and turn sales around in the US, McDonald's has named its first-ever vice president-customer officer. According to Ad Age, Fred Ehle will report to CMO Deborah Wahl and will be...

Burger King rolls out suggestive-sell drive-thru displays

More than 6,000 FlashRight Suggestive Sell Displays have been installed at Burger King restaurants throughout the country. According to a news release from FlashRight, the displays are designed specifically for outdoor use in the drive-thru and are placed at the point of purchase on the speaker post or confirmation order display.

West Coast Franchise Expo coming to Anaheim

The International Franchise Association is sponsoring an expo for potential franchisees Oct. 23-25 at the Anaheim Convention Center.

NEXTEP brings self-order kiosks to Chicago cafe

In a recent case study by food technology provider Nextep Systems, the company outlined the challenged it faced in working with SAVOR…Chicago to accommodate a large number of guests on a budget at Chicago's McCormick Place Convention Center.

Senators introduce NLRB Reform Act on heels of McDonald's ruling

Senator Minority Leader Mitch McConnell and Senator Lamar Alexander have introduced the National Labor Relations Board Act on the heels of the NLRB's decision ruling that McDonald's is culpable for wage theft accusations raised by its franchisee employees. In response,...

Dunkin' Brands commits to 100% sustainable palm oil by 2016

Dunkin' Brands announced this week its commitment to source only 100-percent sustainable palm oil in the US by 2016. According to a news release, the company will work with its suppliers and its franchisee-owned purchasing cooperative to source palm oil...

Digital cash platform now available at Canadian food truck business

British Columbia-based DougiedogDinerTruck has deployed nTrust, a digital cash platform that launched in Canada via Cloud Money. With the launch of nTrust's new mobile app on iTunes and Google Play, the Dougiedog food truck is now offering digital payment capabilities...

McDonald's hosting educational workshops for college students

McDonald's is hosting Education Workshops in the Los Angeles market, in partnership with actress and singer Arden Cho. The workshops are scheduled for: Sept. 20 from 10 a.m.

Sonic expects technology initiatives to boost profits in 2015

Sonic Corp.

Who you gonna call? Krispy Kreme marks 30th anniversary of Ghostbusters

Krispy Kreme and Sony Pictures Consumer Products have teamed up for a new promotion that celebrates the 30th anniversary of the Ghostbuster movie. As part of the promotion, two new marshmallow Kreme-filled doughnuts have been introduced to the Krispy Kreme menu. The Ghostbusters and Stay Puft Marshmallow Doughnuts will be available Sept .

Bruster’s hires Kahala veteran to lead franchise development

Corey Bradley has joined Bruster's Real Ice Cream as its new vice president of Franchise Development. According to the company, Bradley was hired to help with the chain's turnaround and growth strategy. He most recently served as director of Franchise...

McDonald’s McCafé to hit Canadian retail shelves this month

McDonald's McCafé coffee will be available at grocery stores throughout Canada this month. According to Reuters, the retail line is part of the chain's strategy to gain ground on Tim Hortons and Starbucks in that market.

Cinnabon kicks off pumpkin season with fall menu

From now through Nov. 30, Cinnabon Bakeries are offering a fall menu that includes the Pumpkin Caramel Classic Roll, MiniBon Roll and Center of the Roll, all served with cream cheese frosting and pumpkin spices and caramel flavors. Also, new...

More restaurants adopting green practices

Research reveals that the majority of restaurants surveyed by the National Restaurant Association recycle, use compact fluorescent lighting and purchase recycled materials.

Franchise owners head to Capitol Hill to voice opposition of McDonald’s decision

Franchise owners across a number of industries are in Washington, DC, today to voice their opposition to the recent National Labor Relations Board ruling against McDonald's that stated the company shares joint employer status with their franchiees. Because of the...

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