Wait time zero: The need for speed

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

Capitalizing on new school nutrition policies

New nutritional policies offer a great opportunity for restaurants to partner with schools to deliver healthy menu options for students.

Infographic: The Millennial Workforce

It’s hard to define a generation, but “Millennials” is the popular term for those who were born between 1980 and 2000. It’s clear that this burgeoning generation has preferences and behaviors different than their predecessors—especially when it comes to jobs.

Sponsored by: Snagajob

Consumers say one thing, do another when it comes to healthy choices

Consumers sometimes say one thing, but do another when it comes to healthful choices. This conflict affects their food choices and translates into complex flavor trends which can be difficult to unravel.

Restaurants jump on selfie bandwagon to engage Millennial consumers

A selfie that includes your restaurant, food or drink is a perfect form of implied testimonial.

Loyalty Modeling: Mapping the Customer Experience

All brands deliver something. Smart brands work to deliver an exceptional customer experience at every customer touchpoint. Other brands usually succeed only in delivering a wide range of satisfaction to their customers. It’s up to you to decide what kind of brand you’re going to be.

Sponsored by: InMoment

#CONNECTsummit14: Consumers waiting for marketers to catch up

Thinking about plunging in to mobile marketing? Now is a great time, according to Jack Philbin, co-founder, president and CEO of Vibes and chairman of the Mobile Marketing Association.

Will Burger King’s competition take advantage of merger backlash?

Fans, politicians are calling for a boycott of Burger King after company establishes Canadian headquarters.

Burger King, Tim Hortons seal merger deal

Despite early media reports, executives from both brands insist their M&A; agreement is not about a tax inversion.

5 reasons restaurants should offer gift cards

Gift cards are a low-cost marketing tool that can help any size restaurant boost sales, order values and profit margins, and can deepen customer relationships.

Make time for staff training

Restaurants must make time for training.

#CONNECTsummit14: Beacons offer immediacy, simplicity and context

Beacons are powerful tools, enabling marketers to push the right message to the right person in the right place at the right time.

The consumer experience evolution

Order-ahead solutions, like mobile/online ordering, are boosting restaurants' average checks by 15-plus percent.

Doing digital signage right

The retail food industry depends on suggestive selling and upselling, according to restaurant franchisee and digital signage provider Ernest Koury, and when you have disinterested employees, no one is there to protect your brand. Digital signage mitigates the impact of undertrained or overwhelmed front line employees.

Does China expose the concept of Quality Fade in QSR food products?

The tendency of major QSR brands to stick with longtime suppliers exposes a false sense of security with faulty supplier partners.

Beacon technology enabling restaurant commerce and communication

With geo-triggered ordering, customers make their order in advance and the order gets pushed to the kitchen only when the customer walks in.

Wendy's aims to be a 'stronger global player'

The company continues its mobile ordering beta test and is approaching loyalty aggressively.

See More »


Independent restaurants experience slowed traffic

The strength and marketing clout of major and small restaurant chains kept total restaurant industry traffic flat instead of declining in the April/May/June quarter, while visits to independent restaurants declined by 2 percent, according to new research from The NPD Group.

QSR employees plan 150-city strike this week

Quick-service employees in more than 150 cities are planning on walking off their jobs this Thursday as part of their ongoing protest for a $15-an-hour minimum wage and the right to form a union. The strikes originally began in late...

Arby’s recruits meat supplier for childhood hunger fight

The John Morrell Food Group, a subsidiary of Smithfield Foods, and Arby's Restaurant Group Inc. have teamed up to support Share Our Strength's No Kid Hungry campaign.

Handel’s ice cream franchise generated $1M in sales in 2013

The Handel’s Homemade Ice Cream and Yogurt franchise in Redondo Beach, Calif., generated $1 million in sales last year and owner Paul Danylik said it is on track to surpass that this year.

Dunkin’ Donuts marks full-service debut in California

Dunkin' Donuts announced the opening of its first full expression locations on the West Coast, which are now open in Modesto and Santa Monica, Calif.

McDonald’s China adding more supplier audits

McDonald’s plans to add more supplier audits in China following the July investigation that uncovered egregious food safety violations, including the sale of expired meat.

Golden Chick experiences drive-thru boost with NCR Timer installation

Golden Chick has added the NCR Drive-Thru Timer to its system after a successful pilot.

Sonic Drive-In adds to premium chicken, dessert lines

Sonic Drive-In has introduced a new Cheesy Pub Chicken Sandwich, which includes a grilled or crispy chicken breast with a pub-style cheddar cheese sauce, white cheddar cheese, caramelized onion sauce, lettuce and tomato on a whole grain ciabatta bun.

Pumpkin flavors return to Krispy Kreme

Krispy Kreme has brought back its Pumpkin Spice Cake and Pumpkin Cheesecake doughnuts, available now through Nov. 27 at participating U.S. and Canadian locations.

KFC UK overhauls its menu

The KFC brand has introduced a new menu in the UK and Ireland markets that includes pulled barbecued chicken. According to Marketing Magazine, the new menu is the "biggest overhaul" in the past 20 years. Also included is the Ultimate Burger, Chicken Twister Wrap and Lil' Wrap.

Verne Troyer named celebrity judge for Krispy Kreme's film contest

Actor Verne Troyer, known for his work in the Austin Powers movie franchise, has been named as a judge for the second annual Krispy Kreme Film Festival in Canada. Troyer will announce the winning film Sept. 10 at a red carpet event in Toronto.

Baskin-Robbins intros pumpkin cheesecake ice cream

To celebrate the fall season, Baskin-Robbins has introduced a new flavor – pumpkin cheesecake – that will also be the brand’s September Flavor of the Month.

Farmer Boys launches Children's Hospital fundraising campaign

Farmer Boys will raise money for the Loma Linda University Children's Hospital-LLUCH throughout the month of September.

Restaurant Performance Index declines in July

The National Restaurant Association's Restaurant Performance Index (RPI) registered a modest decline in July.

Taco Bell Foundation for Teens promotes high school graduation pledges

The Taco Bell Foundation for Teens partnered with GetSchooled and Viacom to encourage teens to finish high school.

Dunkin' Donuts partners with Penn State

Dunkin' Donuts of Central and Northeastern Pennsylvania is partnering with Penn State Athletics for promotions.

DQ may be latest victim of data breach

Dairy Queen may have been hit with a data breach that could put customers at risk of credit card fraud.

Russian courts uphold closing of three McDonalds

Russian courts have upheld the temporary closure of McDonalds' three units in Moscow.

Meritage Hospitality Group acquires 20 Atlanta Wendy's units

Meritage Hospitality Group has acquired 20 Wendy's units in Atlanta.

Arby's adds gyros to menu

Arby's will add beef and turkey gyros to their menu on Sept. 1.

Chick-fil-A testing new breakfast options

Chick-fil-A is testing six new breakfast options, including a chicken and waffle pairing.

Tyson Foods, Hillshire complete merger, announce leadership

Tyson Foods, Inc. has completed its merger with The Hillshire Brands Company.

NRA releases safe food handling training guide for food banks

The National Restaurant Association has released "ServSafe Food Handler Guide for Food Banking," its food-handling training guide for Feeding America's broad network of food bank employees, agency staff and volunteers.

Study reveals most employees see a future for themselves in restaurant industry

As the most extensive research of the restaurant sector workforce in decades, “Who Works in the U.S. Restaurant Industry,” details the opinions of nearly 5,100 Americans who currently work or formerly worked in the industry, as well as those who own or operate restaurants.

Execs acquire Tubby's Sub Shops

Robert Paganes, CEO of Tubby's Sub Shops, and Executive Vice President Bill Kiryakoza become sole partners of the Michigan-based company.

El Pollo Loco continues Southwest expansion with 20 unit deal

El Pollo Loco announces an agreement with AA Pollo Inc. to develop 20 new units as the first step in a multi-year franchising initiative in the greater Southwest.

Technomic report highlights lunch daypart tips and trends

Considering that consumers regularly eat lunch away from home – a couple of days a week on average -- operators do well to try to snag a larger share of visits during this highly competitive daypart.

Wendy's moving into $2.5 billion Indian market

Wendy's will take its first step into India in 2015, according to The Economic Times.

KFC re-enters Zimbabwe, plans 25 more stores

KFC re-enters the market in Zimbabwe, opening a store in Harare.

McDonalds builds 'music experiences' into ordering app

McDonalds is building online "music experiences" into its online food-ordering app.

Familiar ingredients, good descriptions help Americans make healthy food choices

A new study by Mintel reveals that 27 percent of American diners prefer to order healthy meals with familiar ingredients.

Snack foods making their way onto plates

U.S. consumers are eating traditional snack foods, particularly snacks with a perceived health benefit, in between and at meals, and this behavior will drive the growth of snack foods eaten at main meals over next five years, reports The NPD Group.

Arby's 'Meat Mountain' causing a buzz

You won't find it on any Arby's menuboard, but the Meat Mountain is making waves in social media, according to Business Insider and other sources.

Wienerschnitzel's brings back "cash in on a corn dog" sweepstakes

Wienerschnitzel announced today the return of its "Cash in on a Corn Dog" sweepstakes. The sweepstakes is running now through Dec. 31.

McDonald's USA kicking off football season with contests, exclusive content and more

In its second year as the official restaurant sponsor of the NFL, McDonald's announced special prizes and exclusive football content for customers.

See More »