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The worst attribute about QSR, attendees agreed, is inconsistency – of quality, service, cleanliness, etc.
The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.
The best-selling author believes hard work and excellence are the two keys needed for success.
People, products, markets, customers and processes are dynamic and must change in order to adapt and grow.
The five major credit card brands (Visa, MasterCard, American Express, Discover and JCB), joined forces in 2004 to create the Payment Card Industry Data Security Standard (PCI DSS). Its sole purpose is to assist merchants in building a security program that meets the requirements expected by the card brands.
Sponsored by: Vendor Safe Technologies
Millennials expect your website to have more than just your location, hours of operation and phone number; they want to see your menu, reviews, promotions and photos.
The US government has stepped up its immigration enforcement efforts in recent years, and all employers -- not just large ones, or ones that employ non-citizens -- are at risk of failing an audit.
The four most vital actions to accelerate your network and credit card data security
Sponsored by: Vendor Safe Technologies
Watch for menu trends at airport bars and lounges, Hollywood and convenience stores.
Restaurant operators are paying their employees more now than they were last year.
Sixty-one percent of mobile users will simply leave a website that is not optimized for viewing on their device and will move on to competition.
Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.
Union activism, food costs, data breaches and minimum wage debates are just part of the 'external factors' facing restaurant operators.
Produce is hard to benchmark what you should be paying on a regular basis because there is no regularity to the product category.
HuHot's VP of Marketing shares how to get franchisees to weigh in on marketing decisions, and how to blend corporate standards with local store marketing techniques.
Sunday, Monday and Tuesday breakfast business at Taco Bell now outsells the brand's signature late-night daypart.
Lean on your supply chain partners to innovate for you; they have resources and answers.
There is no longer a one-size-fits-all approach to marketing; technology is personalizing the customer experience.
By the end of 2015, it’s expected nearly every retailer will have NFC readers.
Burger King opened its 13,000 sqare foot flagship Paris restaurant.
An Atlanta-based franchise group has purchased 39 Burger King restaurants in the Cincinnati area.
McDonald's is using a pop up restaurant to promote its new rump beef offering in Australia.
The Cousins Subs Make It Better Foundation has awarded Literacy Green Bay a $1,000 grant to support its Read & Lead Tutoring Program.
Captain D's is stepping up its company-owned store game with the opening of its new restaurant in the Five Points area of Birmingham on Oct. 20.
Crisp Burritos are back on the menu at all participating Carl's Jr./Green Burrito co-branded location.
Director of Human Resources David Peasall at FrankCrum, a professional employer organization, spoke out about why companies should prepare for the possibility of discrimination suits
Franchiserankings.com announced rankings for Best Overall Franchises and Best Food Franchises for October 2014..
Planet Smoothie and Tasti D-Lite plan to open dozens of locations together in Southern California.
Culinary Software Services recently released ChefTec xt4, featuring simplified entry of Hazard Analysis & Critical Control Points information, a new EDI interface with FreshPoint and improved interfaces.
AboutLocal lets small retailers listen to and engage with their customers in real time across hundreds of disparate online channels.
Dunkin' Donuts has announced the return of its seasonal Boston Scream Donut in time for Halloween. A variation of the brand’s Boston Kreme Donut, the Boston Scream Donut includes a special orange icing drizzle design. Dunkin' Donuts is also serving a Halloween Pumpkin Donut, shaped to resemble a jack-o-lantern.
Tim Hortons guests and restaurant owners raised a record $5.3-plus million in support of local charities during the annual Tim Hortons Smile Cookie campaign. For one week, Tim Hortons guests could purchase a chocolate chunk Smile Cookies for $1, with...
El Salvador franchise Mister Donut is testing a mobile loyalty pilot program with Mozido. Mister Donut initially rolled out the mobile loyalty initiative, Orange World, with Mozido to seven of its restaurants in order to gain better insight into their...
Commerce platform provider Lightspeed has announced its entry into the hospitality industry with the launch of Lightspeed Restaurant. According to a news release, Lightspeed now serves 21,000 businesses processing over $8.2B in sales annually. The company also announced that it...
Groupon has launched more than 7 million new listings for merchants called Pages, a platform that includes ratings, tips, money-saving opportunities and other information about merchants throughout the US. For the first time, Groupon is using a platform to publish...
Baskin-Robbins and the Hallmark Channel have formed a strategic partnership to promote the premiere of one of the network's new original Countdown to Christmas movies, NorthPole. Beginning Nov.
Zomato plans to expand across Australia, Europe, South-East Asia, the Middle East and the Americas in the coming months.
All day today, more than 350 Krystal restaurants in the Southeast will offer its signature sandwiches as part of a combo deal for 82 cents, to mark the brand's 82nd birthday. Breakfast visitors can order a Sunriser sandwich with a...
Restaurants can benchmark their implementation, use and acceptance of emerging mobile payment technologies against the industry using Mahana's Payment Experience Evaluation Report
The Howard Company has partnered with Wentworth Technology to provide its SpeedThru headset communication systems as part of Howard's drive-thru product line for the QSR industry. According to a news release, Wentworth spent almost two years of end user research...
Wienerschnitzel has announced its partnership with Joe Gibbs Racing, a North Carolina-based professional supercross and motocross team, as a sponsor and the "official hot dog." According to a news release, the sponsorship agreement was spearheaded by J.R. Galardi, 25, son...
McDonald's experienced brief quality perception and purchase consideration lifts with the millennial demographic following the introduction of its new transparency campaign. However, according to YouGov BrandIndex research, there has not been a similar improvement in quality perception with either mothers...
Cousins Subs has introduced two limited-time-only sub sandwiches: the Steak Mushroom Swiss and the Turkey Bacon Guacamole. The Steak Mushroom Swiss returns to the menu and is served on Italian bread with steak, bacon, Swiss cheese, sautéed mushrooms, onions and...
The National Association of Convenience Stores' annual show concluded last week in Las Vegas with some sessions covering the continued elevation of foodservice offerings in the segment, threatening market share from traditional limited-service concepts. C-stores are pressured to evolve amid...
Auntie Anne's Pretzels has announced its entry into two new countries with recently opened locations in Reina Beatrix Airport in Aruba and Gold Mall in Rishon LeZion, Israel. The Israeli franchise owners, Michel Sabag and Itzik Gola, have signed an...
Villa Enterprises Management's Green Leaf's concept has brought back its Harvest Panini sandwich for a limited time. The Panini includes sliced smoked turkey, cranberry sauce, cheddar cheese, sage aioli and savory herb stuffing served warm, according to a news release....
Popeyes Louisiana Kitchen is currently seeking franchisees to open up to 20 locations in the Boston market within the next five years. According to the Boston Globe, the chain hopes to reach 30 units in the area within the next...
Carl's Jr. and Hardee's have introduced the new Double Loaded Omelet Biscuit, available today at Hardee's and at Carl's Jr.
Cold Stone Creamery's Master Franchisee for the Middle East region, Apparel FZCO, has been awarded the Superbrands Award for Excellence in Branding for 2014. The award was presented earlier this summer at the annual Tribute Event in Dubai. According to...
The McLean, Virginia-based Subway Development Corporation of Washington has donated a check for $350,000 to the American Diabetes Association. The SDC covers restaurants in Virginia, Delaware, most of Maryland and the District of Columbia. The donation marks the fourth year...
Brandon Morris, an employee at an Arby's restaurant in Danville, Kentucky, has been named the winner in the Hey Chef Neville! contest, a systemwide menu idea submission contest open to all 71,000 company-owned and franchise restaurant team members, field operations...
On Friday, President Obama signed an executive order aimed at enhancing security measures for federal credit cards. He also urged retailers and banks to do the same in the fight against identity fraud. The order will add microchips and PIN numbers to government credit cards and debit cards beginning in January.
Lavu Inc. has partnered with Staples Inc.
Falafel Scoop and Go was awarded third place finish in the foodservice category at the Prepared Foods- New Products Conference.
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