FEATURES


How White Castle balances innovation and tradition in restaurant branding

Brand loyalists came up with the phrase, "They're so good, they'll slide down your throat."

Debunking McDonald's service time criticism

Customers and investors prefer innovation and quality over short wait times.

Holiday Hiring Infographic

Overall 2014 holiday hiring levels are expected to exceed last year’s. Snagajob surveyed over 1,009 U.S. employers to learn more about their holiday hiring process. Discover their hiring strategies including how much they are willing to pay employees per hour and tools being used to help find the right people.

Sponsored by: Snagajob

Is your restaurant green?

Even though going green may cost more than conventional items, consumers are willing to pay more for the opportunity; for them it is not an indulgence but a necessity.

McDonald's plans to shrink menu, ingredient lists

McDonald's has moved from a division structure to a structure that empowers regions to execute their marketing and menu plans toward their specific demographics.

Webinar: Turning Customer Feedback into Growth - Taco John’s Shares How Guest Surveys Help Build Business

Shawn Eby, Vice President for Operations at Taco John’s®, discusses the process he and his team embarked upon to identify the needs they faced in cultivating a “guest-centric” culture. He also shares the steps Taco John’s used to determine which technologies and partnerships they sought to grow for the future.

Sponsored by: InMoment

What it takes to build long-term vision

Write down where you want to be in one year, three years or five years as a way to better understand where you are headed and how you are going to get there.

Krispy Kreme sales, traffic jump as company begins loyalty program test

Customers can sign up for the program through their iPhone or Android device and earn reward 'Treats' for future purchases. A national roll out is expected in late 2015.

Competition for talent among hot trends for employers in 2015

The upswing in the economy means competition for talent will heat up in 2015. That means employers need to up their game when it comes to attracting and retaining the best team members.

A 30-brand restaurant tour of Australia

The focus on healthy menu attributes, such as grass-fed beef, antibiotic and hormone-free products, etc., seemed to be more prevalent than similar products in the United States.

Online cultural inclusiveness: Something for restaurant brands to think about

Focusing on how diversity is presented on a company website provides an opportunity to reaffirm our industry’s commitment to reaching a multicultural workforce and customer base.

Quiznos turns to millennials in turnaround bid

Quiznos will launch a new POS (expected in 2015) and will then be able to test some loyalty tools and a mobile app. The brand is also testing gluten-free options.

The chefs have spoken: Menu trend predictions for 2015

After years on the rise, gluten-free cuisine has fallen out of the top 10 list of the National Restaurant Association's annual survey.

Going back to the basics always works

Refer to the failures of your company's ancestors because there is a lot to learn there.

How to get millennials to buy into your restaurant brand

Every step of what patrons experience from how they are greeted to what's on the menu; from how they place orders to how their tables are cleared must be evaluated.

Lessons from a prolific, international restaurant franchisee

The president of QSR International says offering a breakeven promotion around a beverage is the 'most intelligent thing you can do' going into a new market.

'Black Friday' a boon to restaurants, too

Mall-based restaurants can see a significant spike in sales around the holiday season, bolstered by high traffic volumes and consumers' desire for indulgence.

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NEWS


Minimum wage employees in 21 states to get a raise in the New Year

Twenty-one states are positioned to raise their minimum wages on Jan. 1. According to a news release from the Employment Policies Institute, other cities and states are expected to follow in 2015. The following states, their current minimum wage and Jan.

Chick-fil-A, Whataburger rank high for millennial loyalty

According to new research from YouGov, Jimmy John’s, Chipotle, Chick-Fil-A and Whataburger, have the highest current millennial customer loyalty among all major limited-service brands from throughout the past six months. According to a news release, the research looked at purchase...

Franchisee adds 36 Burger King restaurants

GPS Hospitality has purchased 36 additional Burger King restaurants, marking the company's third acquisition in 2014. A BK franchisee since 2012, GPS was founded by Tom Garrett with the purchase of 42 restaurants in the Metro Atlanta area.

Bruster's Ice Cream plans 25 new locations in '15

Tim Sedney has signed a franchise agreement to open a Bruster’s Real Ice Cream shop in the Dobbins Landing section of Erie, Pennsylvania, one of 25 locations Bruster’s expects to open next year. The standalone shop is scheduled to open in March 2015 at 3100 W. 12th St., site of a former Bruster’s that operated there many years ago.

Carl's Jr. signs agreement to enter Japan

Carl’s Jr. today announced that it has entered into an agreement with Mitsuuroko Group Holdings Co. Ltd.

bogopogo launches restaurant mobile coupon plan

bogopogo has launched its FRAMPLE (Free + Sample) plan, providing free mobile coupon access to all restaurants across the US and allowing them to promote their best restaurant deal. "This changes everything. Now every restaurant in America can communicate their...

Tim Hortons' knits an entire restaurant for holiday campaign

Tim Hortons' #WarmWishes campaign, launched in mid-November, has generated nearly 10,000 winter hat donations for children in need, as well as 2,000 blankets, which will be donated to a Toronto shelter. Also as part of the campaign, Tim Hortons "knitted"...

Taco Bell launches first advanced promotion for mobile app users

Taco Bell is now offering a year-end gift card promotion and $1 Crunchwrap Sliders with Fritos available exclusively through the Taco Bell mobile app starting today. The offers will be available to all customers nationwide beginning Dec. 22. For the...

Dunkin' finds sweet spot with Croissant Donuts

Dunkin' Donuts announced this week that it has sold more than 4.6 million croissant donuts since they launched nationally in November. The company said in a release that the offering is one of its most popular LTOs in recent brand...

OrderUp adds AOL veteran to executive team

Baltimore-based OrderUp has hired former AOL SVP of Corporate Development Michael Smith as its new VP of Corporate and Business Development. The move will support OrderUp's growth. According to a news release, OrderUp's order and delivery volume has recently increased...

Key themes for '15: Food quality, customization, customer-facing technology

Fitch Ratings released its 2015 Outlook for the US Restaurant industry, predicting an improvement in sales trends, the easing of commodities pressures and growing cash flow. However, the potential for event risk will remain in the New Year, according to...

McDonald's adds iBeacon technology in Georgia restaurants

McDonald’s franchises in Columbus, Georgia, are integrating beacon technology, powered by Bluetooth low-energy beacon solution provider Piper. The objective, according to a company news release, is to give customers a new and better dining experience. With Piper's platform, supported by...

Bojangles' biscuits getting cheesy

Bojangles' plans to add some cheese to its signature buttermilk biscuits. The company announced today on its Facebook page that the Cheddar Bo is coming in the New Year. It includes two slices of aged cheddar cheese melted inside a...

Great American Cookies ranks high for franchisees

Great American Cookies has ranked No. 1 in Entrepreneur Magazine's Annual Franchise 500 issue for the fifth consecutive year.

Dunkin' Donuts aims for 410-plus net new US units in 2015

Dunkin' Brands Group Inc. announced its performance expectations for 2015 for its Dunkin' Donuts and Baskin-Robbins brands.

Wendy's names new CMO, digital VP

The Wendy's Company has announced several changes to its senior leadership team, including a new CMO and a VP to head up digital initiatives. According to a news release, the changes were made to drive growth. They include: Todd Penegor, SVP and CFO, has been promoted to EVP, CFO and International.

Agreement enables Paytronix Rewards, NCR Aloha POS integration

The new Cloud Connect integration will enable Paytronix to integrate, maintain and deploy its solution across NCR’s install base of more than 100,000 restaurant locations.

Dining habits shifting toward snacks

In 2004, one-third of survey respondents reported they ate several small meals throughout the day, while 10 years later, 39 percent of respondents indicate they do the same.

Fast casual sales significantly outpaced other segments in Q3

New research from Technomic's Financial Dashboard finds that the fast casual restaurant segment outperformed all others with nearly 8 percent growth in same-store sales during Q3 2014.

Families with kids making fewer restaurant visits

According to new research from The NPD Group, families with kids have made 1 billion fewer visits to US restaurants in the past six years. This consumer base represents 32 percent of US households and $83.7 billion of total restaurant...

Wendy's CEO: Breakfast will not be ruled out

Bloomberg Television's Betty Liu interviewed Wendy's CEO Emil Brolick this week on a number of topics, including the chain's failed breakfast rollout and the increasing competition with fast casual concepts. Brolick said Wendy's presents a "new QSR quality at a...

Snagajob launches video job application feature

Snagajob has released its free app for iOS and Android, designed to make the job posting/hiring process easier by using a smartphone’s or tablet’s video, photo and GPS technology. Employers can currently post jobs for free via the app’s free...

Rita’s Italian Ice plans Nebraska entry

Rita’s Italian Ice has awarded a franchise and area development deal for Nebraska to Nebraska Ice LLC. With plans for more than 14 stores within Nebraska, including Lincoln, Omaha and surrounding areas, the expansion increases Rita’s national footprint to 27 states.

Jersey Mike's supports Wreaths Across America tribute

Last week, New Jersey Governor Chris Christie and Jersey Mike’s Founder and CEO Peter Cancro honored veterans at a special ceremony on Ellis Island. The tribute was part of the nonprofit Wreaths Across America’s annual pilgrimage from Harrington, Maine, to...

Millennial marketing conference registration now open

FutureCast's ShareLikeBuy millennial marketing conference is set for Feb. 4 at the University of Kansas in Lawrence.

Healthy Dining adds tech execs to support growth

California-based Healthy Dining has added two information technology professionals to help the company's growth. Steve Palmer and Alex Kang will further the development of Healthy Dining’s new software and digital platforms. Additionally, the team will develop new software applications designed...

Former Krispy Kreme CEO transitions to non-executive chairman

Krispy Kreme Doughnuts announced that former CEO James H. Morgan, 67, will transition from executive chairman of the board of directors to non-executive chairman, effective Jan.

Auntie Anne's extends nontraditional footprint with Universal Resort debut

Auntie Anne's Pretzels has opened its first location at Universal Orlando Resort in Florida, at Universal CityWalk. According to a company news release, this store is the brand's 13th opened at a theme park destination since Auntie Anne’s first added...

Baskin-Robbins adds targeted receipt marketing program

Mobivity Holdings Corp. announced that Baskin-Robbins has selected Mobivity's SmartReceipt technology to deliver targeted "treats on receipts" – offers and promotions – to its customers, printed on their purchase receipts. According to a news release, SmartReceipt, which is installed on...

Krispy Kreme launches holiday campaign via Google Hangout

Krispy Kreme has launched Joy Goes Around Holiday Hangouts, a global in-store experience using Google Hangout videoconferencing. According to a news release, the experience allows in-store customers to shop, send and receive holiday messages from other customers at participating shops...

ChowNow adds Apple Pay platform

Company claims to be the first online ordering system to offer the new payment technology.

NCR Silver POS integrates LevelUp's payment platform

The NCR Silver POS system for small businesses has been integrated with LevelUp's mobile payment and payment platform. According to an announcement from the companies, the integration was made to provide small businesses – primarily fast casual restaurants – with...

Researchers use text-mining software to predict success, failure of DC restaurants

The computer-assisted text analysis was more accurate at predicting restaurants' demise than ratings alone (although it is most powerful when used in combination with numerical ratings).

NRA webinar on menu labeling regulations available for playback

The regulations affect entities with at least 20 locations nationwide operating under the same name. Attorneys discussed the law’s complexities and answered operator questions during the webinar.

White Castle's Slider-scented candle back for Autism Speaks fundraiser

White Castle's Original Slider-scented candle is back just in time for those looking for last-minute stocking stuffers. The candles is available online at HouseofCrave.com, with 100 percent of the net proceeds benefiting Autism Speaks. Created by Laura Slatkin, founder of...

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