FEATURES


The impact of employee behaviors and habits on food safety

Kevin Roberts is an expert in food safety research and training and focuses specifically on overcoming employee barriers to food safety implementation in the commercial foodservice setting.

Millennial demand for protein has operators getting creative to navigate high costs

Consumers are now more concerned about quality, sourcing and flavor than costs.

Five PCI Security Deficiencies of Restaurants

The five major credit card brands (Visa, MasterCard, American Express, Discover and JCB), joined forces in 2004 to create the Payment Card Industry Data Security Standard (PCI DSS). Its sole purpose is to assist merchants in building a security program that meets the requirements expected by the card brands.

Sponsored by: Vendor Safe Technologies

In times of doubt, think outside the nutritional box

If you are still on the fence about whether you should provide menu items that are allergen- and/or gluten-free, provide a dish as a limited-time-offer to see how well it sells.

People don’t just leave bad managers...They also leave bad schedules

Mobile tools help your team plan ahead, and when the schedule finds its way to mobile phones, you can kiss the 'I didn’t know' excuse goodbye.

Approved Software Does Not Equate to PCI Compliance

The four most vital actions to accelerate your network and credit card data security

Sponsored by: Vendor Safe Technologies

Think the QSR segment is in trouble? Consider Sonic

Sonic has dedicated a lot of resources to make sure it's ready for any launch, beginning a promotion before it goes to TV.

Will Apple Pay be good, bad or neutral for the restaurant industry?

Seth Priebatsch, LevelUp's Chief Ninja, prognosticates about the future of Apple's mobile payments platform as it applies to restaurant chains.

How to make more money and have more fun: An unconventional perspective

The best-selling author believes hard work and excellence are the two keys needed for success.

Eliminate complacency to build a thriving enterprise

People, products, markets, customers and processes are dynamic and must change in order to adapt and grow.

Which is better for your business: A mobile website or a mobile app?

Millennials expect your website to have more than just your location, hours of operation and phone number; they want to see your menu, reviews, promotions and photos.

McDonald’s 'aggressive change' includes localization, digitization

The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.

Panera, Chipotle set sustainability standards by starting small, thinking big

The biggest opportunities to save come with packaging and waste initiatives.

5 steps for keeping your restaurant from getting ICE'd

The US government has stepped up its immigration enforcement efforts in recent years, and all employers -- not just large ones, or ones that employ non-citizens -- are at risk of failing an audit.

Industry trends: Consumers will spend more for transparency, authenticity, safety

Watch for menu trends at airport bars and lounges, Hollywood and convenience stores.

Fast-paced technology changes highlighted in annual Fast Casual State of the Industry report

Restaurant operators are paying their employees more now than they were last year.

Is it time for a mobile site? Check for yourself in Google Analytics

Sixty-one percent of mobile users will simply leave a website that is not optimized for viewing on their device and will move on to competition.

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NEWS


Majority of middle market execs have positive business outlook

According to CIT Group’s newly-released and third annual Voice of the Middle Market study, a majority of middle market execs have a positive outlook for their businesses, with 63 percent indicating that their companies are better off today than last...

Service remains priority for restaurant patrons even as technology usage increases

The National Restaurant Association has released new research that shows overall technology use in restaurants is increasing. More than one-third of consumers say they are more likely to use technology-related options in restaurants now, compared to two years ago. In...

Cousins Subs provides support for displaced children

The Cousins Subs Make It Better Foundation has awarded Faith, Hope, & Love Inc. a $2,000 grant to provide displaced children in Racine County, Wisconsin, with a duffel bag of personal care and comfort items. According to a news release,...

El Pollo Loco added to Healthy Dining website

El Pollo Loco also announced that 21 of its menu offerings have been added to the HealthyDiningFinder.com website for meeting nutrition criteria that emphasizes lean protein, vegetables, fruits, whole grains and unsaturated fats. "We are thrilled to have our handcrafted,...

El Pollo Loco adds franchising exec

El Pollo Loco has named Mark A. Belanger, CFE, as VP, Franchise.

Quiznos plans 1,500 units in China market

Quiznos is continuing its international development with growth into seven countries in Asia and the Middle East. This expansion is part of the company's strategy to open more than 1,000 restaurants in more than 40 countries by 2020. "Quiznos was...

Casio teams up with MicroSale for Android POS app

Casio America Inc. recently announced its partnership with MicroSale to create TabPOS, an app for its Android-based POS systems.

Wix.com acquires OpenRest

OpenRest's integration into the Wix platform will enable restaurant owners to take orders directly from their Wix websites and native mobile apps.

National Restaurant Association adds of SVP of Strategic Alliances

The National Restaurant Association today announced the hiring of Jeffrey Calore as senior vice president of Strategic Alliances.

Restaurant Canada feathers ruffled by government's lack of transparency on chicken pricing

Restaurants Canada is calling on a government commission to be more transparent as it investigates the cost of production formula used in setting the price of Ontario chicken.

TouchBistro, Merchant Warehouse team up for mobile payments

TouchBistro will use Merchant Warehouse's Genius Customer Engagement Platform to process payments made via the TouchBistro POS solution.

Franchise Assoc. hosting call on NLRB Joint Employer Ruling

The International Franchise Association will host a conference call Thursday to discuss the impact of the National Labor Relations Board General Counsel's recommendation that McDonald's Corp. and its franchisees be considered "joint employers." IFA President and CEO Steve Caldeira said...

Wendy's joins campaign to provide winter wear for kids, seniors

Wendy's Restaurants is helping to raise awareness for the Salvation Army and WTAE's Project Bundle-Up program, which ensures that families have appropriate winter outwear for the season. During the month of November, more than 55 Wendy's Restaurants in Western Pennsylvania...

Dunkin' Brands extends NAACP partnership

Dunkin' Brands announced that it will host a new educational webinar as part of its Diversity in Franchising Initiative in partnership with the National Association for the Advancement of Colored People. According to a news release, the goal of the...

Dunkin' Donuts to join the croissant donut craze

Dunkin' Donuts is jumping on the cronut craze with its own take on the crossaint donut, which will be available nationwide beginning Nov. 3. According to a news release, Dunkin' Donuts' Croissant Donut (the company does not call it a “cronut") features a flaky croissant ring that is glazed like a donut.

Food+Tech Connect, ShopKeep offering support for restaurant growth boot camp

Food+Tech Connect and ShopKeep have teamed up to offer 25 full scholarships to The Power of Brand: Growing Your Restaurant boot camp, taught by former Union Square Hospitality Group CMO Felicia Stingone. "In today's increasingly competitive restaurant industry, I have...

GE Capital extends restaurant financing opportunities

GE Capital, Franchise Finance announced today that it has expanded its team of account executives to focus on the restaurant industry. Leading the initiative is Allen Johnson, who has been promoted to managing director of new relationship development in the...

Auntie Anne's testing cheddar stuffed pretzel snacks

Auntie Anne's is currently testing new cheddar cheese stuffed pretzel nuggets at 18 of its stores in select US markets. The product test, which began on Sept.

Menchie’s partnership unveils first-ever Cinnabon fro-yo flavor

Menchie's has partnered with Cinnabon for its November featured flavor, Cinnabon Classic Cinnamon Roll. The partnership marks the first time that Cinnabon has teamed up with a frozen yogurt brand to create a cinnamon roll flavor. According to a news...

Webinar will take marketers beyond mobile payment

For restaurants and retailers, the possibilities opened by the mobile wallet revolution extend far beyond payments.

Vast majority of millennials' restaurant visits are to traditional QSRs

Despite cutbacks in restaurant visits throughout the past several years, millennials, ages 18 to 34, continue to be heavy users of restaurants, according to new research from The NPD Group. Millennials made more than 14 billion visits to foodservice establishments...

McDonald’s adds support for Softcard mobile payment platform

McDonald's today announced it is adding support for Softcard. Customers can use their smartphones to pay and apply offers in both McDonald's restaurants and drive-thru lanes. With 14,000 US locations, McDonald's announcement marks the largest deployment of NFC-based mobile commerce...

Cousins Subs calls Johnsonville brat subs 'huge hit'

Cousins Subs and Johnsonville Sausage came together in the late summer to offer two limited-time-only subs, the Wisconsin Steak & Brat on Italian bread and the Wisconsin Brat & Bacon on pretzel bread. Justin McCoy, VP of Marketing at Cousins...

KFC Costa Rica wins regional operations competition

For the second time in three years, KFC Costa Rica has won Yum! Brands regional team challenge competition. The competition, called the C.H.A.M.P.S.

Baskin-Robbins turns to Twitter for Halloween promo

Baskin-Robbins has partnered with The Hershey Company for its new Spooktacular Twitter sweepstakes. All week, fans will have the chance to win a $50 Baskin-Robbins gift card and free Heath Bars for a year. To win, followers need to tweet...

Tim Hortons' dual-button Visa card receives Innovation Award

The CIBC Tim Hortons Double Double Visa Card was recognized with an IVIE award for payments innovation at the recent ACT Canada Annual Awards gala held in Toronto. According to a news release, the award was for Canadian Payments Benefiting...

Dunkin' Donuts kicks off new interactive campaign with Liverpool Football Club

Dunkin' Donuts has announced a new "Kick It with LFC Sweepstakes" in partnership with Liverpool Football Club. The sweepstakes will give one fan the chance to score a trip for two to Liverpool, England, to watch Liverpool FC play Manchester United FC at Anfield stadium. From now through Nov.

Popeyes CEO added to Franchise Association board of directors

The International Franchise Association has added four new members to its board of directors, including Popeyes' CEO Cheryl A. Bachelder.

Tubby's Sub Shops honor US veterans with free sub promo

Tubby's Sub Shops, will offer all veterans and active duty military the choice of free carryout of its 6- inch Grilled Steak N' Cheese or Tubby's Famous Sub on Veterans Day, Nov. 11. "This is a small way in which...

Sonic launches permanent, customizable hand-crafted soda line

Sonic Drive-In today introduced its Splash Hand-Crafted Soda line, which the company calls "guilt-free, artisanal beverages." According to a news release, the Splash sodas are made to order and start with sparkling, filtered water. Infused layers of real fruit or...

Carl's Jr., Hardee's add Aqua Teen Hunger Force character to marketing roster

Carl's Jr. and Hardee's has added Carl Brutananadilewski, from Aqua Teen Hunger Force, to its advertising campaign roster.   According to a news release, Brutananadilewski is the outspoken, opinionated neighbor of Master Shake, Frylock and Meatwad in the late-night Adult Swim animated series.

Farmer Brothers' coffee partner wins award

The Cup of Excellence is an annual Alliance for Coffee Excellence competition held in coffee-growing origins around the world.

Popeyes creates new buttermilk biscuit butterfly shrimp offering

Popeyes Louisiana Kitchen today announced the launch of its new Buttermilk Biscuit Butterfly Shrimp, available now through Nov. 30. The offering includes eight pieces of Popeyes' signature butterfly shrimp, marinated in Louisiana seasonings and dipped in buttermilk biscuit batter, then...

Chick-fil-A plans drive-thru debut in Wyoming

Chick-fil-A is about ready to add its second location in Wyoming, and its first restaurant in the state with a drive-thru. According to the Wyoming Business Report, the chain has had a presence in Cheyenne for more than 30 years, with one restaurant inside of a mall. The upcoming drive-thru location will also be in Cheyenne.

Culver's drops Sysco for Gordon Food Service

Culver's is reportedly switching its food supplier entirely to Gordon Food Service.

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