FEATURES


Customers demand targeted, relevant marketing messages

When blended, data on purchases, frequency, preferences, social media activity forms a 360-degree customer profile that can be used to build a long-term relationship with your customers.

How to increase revenue in your restaurant without sacrificing customer service

Finding ways to boost profitability while still retaining your customer base is quite possible: it’s just a matter of adding perceived value to your restaurant in the eyes of your customers.

It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Sponsored by: Interactive Customer Experience Summit (ICX Summit)

3 ways to prep for the ban on trans fat

Foodservice operators can prepare for the June 6 ban by taking a few necessary steps.

Picture perfect GMO fruit can reduce food waste

Applying this new genetic engineering will allow farmers to use more of what they harvest – which should reduce overhead food costs to the average consumer and provide more affordable apples to people around the world that are poor.

Fuddruckers Modernizes with New Guest Paging System

Popular fast casual restaurant Fuddruckers prides themselves on creating the best and freshest burgers for their customers. Texas-based franchise owner David Futrell owns nine locations and has operated for over 10 years under a promise to deliver his guests only the best burgers on freshly baked buns.

Sponsored by: Long Range Systems

5 reasons to personalize your restaurant website now

More and more big name restaurants and chains are creating one-to-one, unique website experiences for visitors to drive higher user engagement and customer conversions based on the time of day, visitor location, number of previous visits and more.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

How helping employees reach financial stability will help your restaurant

Helping employees achieve financial stability by educating them on the public benefits already available not only helps improve the quality of their lives, but also give your restaurant a competitive advantage and a way to save money on insurance and turnover costs in the long run.

Restaurant digital signage is heating up

Digital menu board blogger looks at hot trends in restaurant digital signage. Digital menu boards and restaurant digital signage are getting smarter and and becoming an invaluable source of actionable business intelligence.

Saving energy with employee engagement: Strategies for restaurants

What’s the secret to successful execution of a restaurant energy strategy? Two words: Employee engagement.

Beyond technology: 5 keys to managing menu updates

While many restaurant operators may be in good shape when it comes to meeting the caloric-labeling deadline of Dec 1, not all have considered the (print) execution efforts for menu boards, to-go menus, catering menus and related signage

Blog: Nostalgia, classic American fare, value trending on summer menus

Taking inspiration from the desserts your mother packed into your lunch and the graham cracker crust baked into your grandmother's pies, QSRs are twisting classic sweets to form new ice cream flavors, iced tea and slushy drinks to cool down your summer.

Are you 'CONNECTING' with your customers?

The CONNECT 2015 Mobile Innovation Summit will teach restaurant operators and retailers how to provide customers with mobile connections to help build a loyal fan base.

How to engage Millennials on social media

Understanding what makes Millennials tick will determine the direction a restaurant should take in capturing their attention on social media.

Receiving 101: Control and Safety

Whoever is in charge of receiving should follow a standard set of rules in order to maintain the safety of food and ensure you protect your bottom line.

NRA wrapped up: Interviews, highlights of the 2015 show

Although the NRA reported that more than 60,000 foodservice providers attended its show last month in Chicago, we knew thousands of others weren't able to make it. In this video, Cherryh Butler, senior editor of FastCasual.com, brings the show to those in the industry who weren't there.

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NEWS


Illinois Restaurant Association forms council to help demystify ACA

In an effort to demystify complex legislation and expertly guide its members regarding the Affordable Care Act, the Illinois Restaurant Association has formed the Health Insurance Council.

McDonald's Latin America adds Minions to menu

Minions Mania has arrived at Arcos Dorados, aka McDonald's in Latin America, as the new Minions movie premieres across all of Latin America this week

Butterball releases turkey breakfast ideas in wake of growing restaurant trend

Breakfast remains the industry’s fastest growing daypart, with Mintel expecting the market to grow by more than $10 billion in the next five years.

Webinar offers tips on balancing POS tax-exempt processes, customer service

Not only is there potential to frustrate a loyal customer, but an inefficient tax-exempt POS process can draw audit scrutiny and big fines. Free live webinar offers insight on avoiding the scenario.

Fatburger, Buffalo's Express opening cobranded LA unit

Fatburger and Buffalo’s Express are once again joining forces to open a cobranded location, this time in El Monte, Los Angeles.

Memphis foodservice operators recognized for contributions to health

Establishments recognized as REAL are those that meet criteria such as the use of vegetables, fruits, whole grains, healthy preparation methods, moderate portion sizes, unsweetened beverages, healthy children’s options and sustainable sourcing.

Villa Italian Kitchens partners with Monin to offer customizable drinks

Villa Italian Kitchen is allowing guests to customize their drinks by letting them add a "Flavor Shot" of Monin Gourmet Flavoring to any fountain beverage, including iced tea, soda or lemonade

South Philly Steaks debuts sandwich with patriotic twist

Villa Enterprises, a global multi-brand restaurant operator and franchisor, has added the All American Philly Cheesesteak to the menu at its South Philly Steaks & Fries restaurants for a limited time.

Sea Salt Caramel, Graham Canyon now available at Bruster's

Bruster’s Real Ice Cream has two new LTOs just time for summer—Sea Salt Caramel and Graham Canyon.

Webinar to focus on customer traffic, conversion insight

Traffic and conversion data can be priceless if a retailer understands how to use it to drive sales, engage with shoppers and boost marketing. An expert will offer insight on how to do just that in our free webinar.

Catering workshop intends to help restaurants grow sales

The Catering Institute is offering its second Catering Sales Management Workshop.

Free hoagies: Philly’s Best hosts social media contest

The chain is giving guests a chance to win free hoagies for a year by sharing their experiences on Facebook, Twitter or Instagram.

Report: Sandwiches still rule menus, homes

Roughly 79 percent of all adults have eaten a sandwich in the past seven days, according to data published in the all-new Packaged Facts report, "Sandwiches: Market Trends and Opportunities."

Top Round making rounds in Louisville

Top Round Roast Beef has inked its second franchise agreement, which will bring four stores to the Louisville, Kentucky, area.

Wayback Burgers debuts high-protein milkshakes with crickets?

Wayback Burgers is adding two new high protein milkshakes to its menu, the Oreo Mud Pie Cricket Protein Milkshake and the Jerky Milkshake.

Wienerschnitzel going international

Wienerschnitzel has signed a master franchise agreement with International Food Concepts to begin developing Wienerschnitzel locations in Panama.

Rave's Randy Gier named Southwest's Entrepreneur of the Year

EY has named Randy Gier its Entrepreneur Of The Year for the Southwest region.

Kansas Yum! franchisee adds to portfolio

KBP Foods, one of Yum! Brand’s largest franchisees, has acquired 24 restaurants in Kansas, Missouri and Florida from D-Carr Investments and related entities

Customer satisfaction drops for QSR, pizza chains, climbs for fast casuals, full service

Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price, according to new data from the American Customer Satisfaction Index Customer satisfaction,

Vote now: Who are fast casual’s most influential people?

The editors of Fast Casual are accepting nominations for The 2015 Fast Casual Top 25 Movers & Shakers through Aug. 3.

Peapod.com debuts farm box produce service

Peapod.com is delivering local farm produce via a new service called Peapod Local Farm Box this summer in nearly a dozen states.

O say does that star-spangled banner yet... pay: Patriotism pays off for Iconic brands

Values are a way consumers define what they expect from a brand. Meet or exceed those expectations and you have a differentiated brand, engaged customers and increased sales.

First Data launches 'all-in-one' payment solution for restaurants

First Data Clover Mini is designed to provide business owners an "all-in-one" solution to streamline operations, expand business and customer intelligence, improve the customer experience and facilitate payments in a secure environment.

Culver's hires new director of menu development

Culver Franchising System Inc. has announced that Quinn Adkins will take over as director of menu development.

Sysco steps away from US Foods acquisition following federal court injunction

Sysco Corp. won't be appealing a federal court ruling against its planned $3.5 billion acquisition of US Foods and will be going back to the drawing board to determine other venues for expanding its food distribution business.

NY restaurant owners to governor: Keep NY open for business

More than 100 restaurant owners and operators representing hundreds of restaurants across New York sent a letter to Gov. Andrew Cuomo imploring him to keep New York open for business.

Online menu maker upgrades platform

Online menu maker iMenuPro has upgraded its platform to help restaurateurs and small business owners create menus without investing enormous amounts of time and energy.

QSR outperforming FSR sales, report says

QSR sales increased 5.2-percent on the index, while full-service FSR sales increased 1.4 percent.

McDonald’s offering consumers healthier choices

McDonald's has made a global commitment to increase customers' access to fruit and vegetables.

Chain restaurants want health care law reform

The National Council of Chain Restaurants supports court's ruling.

Suzanne Greco named president of world's largest QSR

Suzanne Greco, who began her tenure with Subway as a sandwich artist in 1973, is now running the “world’s largest QSR” as its president.

EuroBake unveils artisanal buns for growing gourmet burger trend

Americans ordered 9 billion burgers at restaurants in 2014, a 3-percent increase from the previous year.

Cyclists can now carry McDonald's meals on their bikes

The struggling chain released its latest ad, which features a new form of packing created in partnership with ad agency, Tribal: The McBike, a box that enables cyclists to carry the company's burger, fries and drink.

Coffee driving restaurant domination in UK, report says

The report includes an analysis of market size outlets and transactions in the U.K. and key players in the U.K. foodservice market.

Filter aims to reduce kitchens' carbon footprint, operating costs

A new filter system captures waste heat from cook lines to preheat water, an ecologically-friendly feature intended to save commercial kitchen operators thousands of dollars a year on gas bills.

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