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Winston-Salem Journal: Jack in the Box Inc. has been outsourcing order-taking functions for some of its Charlotte, N.C.-area restaurants to determine whether the idea could improve efficiency in its drive-thrus.
 
Company spokeswoman Kathleen Anthony said that the technology is intended to improve speed, accuracy and service. Jack in the Box, which is based in San Diego, hopes the call-center process will free up on-site employees to process orders and accept payment.
 

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