ANDOVER, Mass. — Drive-thru ordering-solutions company Exit41, Inc. today announced that its Order Perfect remote ordering solution has processed orders for more than ten million fast food consumers at quick-service restaurants across the United States.
Exit41's Order Perfect solution consists of an off-site call center, allowing specialized agents to focus on fast, friendly, accurate order-taking from restaurants with multiple drive-thru lanes.
Wendy's franchisee Miami Management is the first Exit41 customer to implement a remote ordering solution across its entire franchise, consisting of sixteen locations in the Lexington, Kentucky area. A direct result of the Order Perfect implementation has been an average increase in sales of 6 percent across its restaurants, decreased food and labor costs, and enhanced service at the drive-thru.
"We're enabling quick service restaurants to give consumers what they want, without requiring a change in how the customer places their order," said Joseph Gagnon, CEO for Exit41. "What has changed is that consumers now have multiple drive-thru lanes where they can order and with off-site order-taking they are getting a consistently superior service experience that is creating a more satisfied and loyal customer."
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