POWAY, Calif. — Jack in the Box recently completed a technology makeover by replacing older headset systems with new HME Wireless IQ digital communication systems at about 900 company restaurants. Additionally, Jack in the Box upgraded the speakers for all of its drive-thrus.
According to a news release, the technology overhaul is intended to improve speed of service, order accuracy and guest service. With the new Wireless IQ system and speaker in place, Jack in the Box customers can communicate their orders clearly without the static and interference often found at drive-thrus with obsolete headset systems.
"We've very pleased that our digital technologies are helping customers like Jack in the Box achieve greater customer satisfaction and operational ease," said Daren Haas, director of marketing at HME.
Wireless IQ comes with many features to help transform the drive-thru into a more customer- and employee-friendly business. Its multichannel feature enables the crew to listen to customers orders and communicate with them on a private channel, quickening food preparation and enhancing order accuracy. With the foodservice workforce becoming more diverse, Wireless IQ's multilingual digital voice-prompts in English, Spanish or French.
