• Focusing on people before profits keeps Chick-fil-A flying high

    Tags: Operations Management
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Delaware Online: Chick-fil-A founder Truett Cathy has proved focusing on people before profits lowers turnover, increases quality and drives sales. The privately owned company posted sales at its 1,250 stores of $1.975 billion in 2005, and it's enjoyed average yearly sales increases of 11 percent over the past decade.
 

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