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Ohio Subway implements first drive-thru touchscreen kiosk
July 27, 2006
SUWANEE, Ga. – Pro-Tech Solutions announced the implementation of its Pro-Tech drive-thru kiosk at a Subway restaurant in Mentor, Ohio. The kiosk stands almost 5 feet tall, but is built upon a telescoping pedestal that allows the unit to move up or down for different-sized vehicles.
The kiosk features an auto-dimming circuit and ambient light sensors, so the 15-inch touchscreen can adjust to time of day or weather conditions automatically. Peter Kaszycki, president of Pro-Tech, said the touchscreen is mounted behind half-inch-thick safety glass. "The elements are mounted behind the glass and projected through the screen," he said, making the kiosk resistant not only to the elements, but also vandalism.
Since 65 percent of all QSR sales take place through the drive-through window, products like the Pro-Tech kiosk will be of interest even to chains like Subway, which traditionally have not offered drive-through.
"A Subway owner I know tried to open a drive-thru using the standard headset method," said Nick D'Angelo, franchisee of the Mentor unit. "It was a disaster. The Subway menu is unique and there's too much guesswork involved. Pro-Tech's touchscreen menu allows me to serve my customers both inside and out. It's like having another store."
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