Janelle Barlow, chief executive of Branded Customer Service, to speak at Self-Service & Kiosk Show

Janelle Barlow, chief executive of Branded Customer Service, to speak at Self-Service & Kiosk Show
January 12, 2006

LOUISVILLE, Ky. — In her keynote presentation at the upcoming Self-Service & Kiosk Show, Janelle Barlow, one of today's foremost brand experts, will explore why it is time for self-service kiosks to get on the "brand wagon" immediately. She will also share three "push-button" ideas for integrating brands into the self-service experience.

The Self-Service & Kiosk Show is a bi-annual production of NetWorld Alliance, owner and operator of KioskMarketplace.com, SelfServiceWorld.com and Self-Service World magazine. The show will take place Feb. 13-14 at the Doubletree Hotel at the Entrance to Universal Orlando in Orlando, Fla.

Janelle Barlow is chief executive of Branded Customer Service — The Americas. She is author or co-author of a number of books including Branded Customer Service: The New Competitive Edge, the best-selling business books A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool and Emotional Value: Creating Strong Bonds with Your Customers.

She earned her Ph.D. at the University of California at Berkeley where she studied both political science and education. She has two master's degrees, one in international relations and the other in psychology. She earned the designation of Certified Speaking Professional (CSP) offered by the National Speakers Association, on whose national board Janelle is an elected member.

As a passionate keynote speaker, consultant and seminar leader, she draws upon her broad educational background and practical management experience. Janelle is also President of TMI US, partner with TMI International, a multi-national training and consulting group. She has personally managed dozens of branded customer service projects from conception to implementation.

To learn more about the Show and to register, visit www.selfservicekiosk.com.