Dunkin’ Donuts has started to implement SysAid IT – an internal helpdesk platform – to transform its IT department. The platform, developed by SysAid Technologies Ltd. based in Israel, will be rolled out to 6,000 U.S. franchises by the end of 2010, according to HostReview.com.
SysAid IT operates on one application and Dunkin’ Donuts will use the system to streamline and manage its entire IT operations.
The platform will initially be installed in Dunkin’ Donuts’ six regional IT centers. More than 500 managers and team members will be supported with this preliminary roll-out.
Shortly thereafter, SysAid will be implemented at the chain’s 6,000 nationwide franchises, and will be used to track services for more than 15,000 users. It also will be used to track venders, deliveries and warehouse supplies, allowing for smoother communication and services for Dunkin’ Donuts’ franchisee base.
From the HostReview.com:
“Throughout our IT department, we execute many projects, with many changes constantly being introduced,” said David Coker, IT Manager and Network Administrator for Dunkin’ Donuts’ Southeast Distribution Center. “With SysAid IT, we now have one central place where we can work together, ultimately leading to far better efficiency and better team-building. Additionally, SysAid IT is much more attractive and cost-effective than the $150,000-200,000 options quoted to us by other companies.”
