Scrivanos Group, a Dunkin' Brands franchisee with more than 120 locations throughout New England, has completed deployment of March Networks' Retail Solution throughout its entire system.
Each of Scrivanos' Dunkin' Donuts locations is now equipped with a March Networks 4000 LC Series hybrid network video recorder (NVR), eight or 16 analog cameras, and a monitor in the store manager's office displaying live video and transaction data overlays.
Staff working remotely from Scrivanos' asset protection center also use March Networks Retail Transaction Investigation software, which integrates surveillance video with point-of-sale transaction data to identify and investigate suspicious transactions and stop theft immediately.
"Since we first began deploying the March Networks solution three years ago, our average case value has gone from $1,000 all the way down to less than $100, so we're catching people more quickly and there are far fewer incidents than there used to be," said Patricia Lincoln, vice president of operations, Scrivanos Group.
Staff monitor live video around-the-clock for security purposes and also to ensure operational compliance. If a restaurant lobby needs cleaning, for example, or if a shelf is running low on a certain product, they are able to rectify the situation quickly. Staff can also help identify where further training is needed. The constant communication reminds employees that they are being monitored and serves as an effective loss prevention deterrent.
"Fraud and theft cost U.S. retailers an estimated $37.1 billion last year, with the majority of those losses attributed to employee theft," said Net Payne, chief marketing officer, March Networks. "Our comprehensive Retail Solution combines exceptional video management and reliability with intelligent software applications that help our customers stem losses from theft and increase ROI."