Chick-fil-A has selected Envysion Inc., a Managed Video as a Service (MVaaS) provider, as a video provider. Chick-fil-A will use Envysion to improve operations, training and customer service at its more than 1,600 locations throughout the U.S.
"At Chick-fil-A, we are always focused on improving quality and customer service. Using Envysion, we are able to track and review key indicators of customer service performance, such as discounting or speed of service," said Alex Doverspike, director of financial return at Chick-fil-A. "The insights from Envysion have enabled us to improve operating procedures and employee training, enhance individual accountability to customer service and provide the utmost customer experience to our guests."
Envysion's video-driven business intelligence integrates video with point-of-sale data to give Chick-fil-A remote access to daily restaurant operations. Using Envysion's custom reports, operators can quickly identify and remedy training gaps that impact the guest experience. For example, employees who have excessive POS corrections, such as cleared items or deleted transactions, may need additional coaching or training on the cash register.
Chick-fil-A operators also use the Envysion solution to optimize staffing to balance workforce efficiency with customer experience goals.
"We are excited to partner with Chick-fil-A and deliver a video-driven business intelligence solution that supports their commitment to operational excellence and superior customer service," said Matt Steinfort, president and CEO of Envysion.
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