Portland, Maine-based Voice Teleservices has joined the MMS Catering Institute Industry Affiliation Program, created to certify and connect industry consultants and suppliers with restaurants and their catering operations.

The MMS Catering Institute focuses on the education and training needs of restaurant operators, franchisors, franchisees and their catering team members. The learning tools also extend to industry suppliers in the restaurant and foodservice industries. The vendor certification designation is relevant for industry partners looking to become certified in the "Five Pillars of Restaurant Catering," including leadership, centralized services, sales and marketing, operations and delivery.

Call center Voice Teleservices is the newest addition to the Industry Affiliation Program and is the third vendor affiliate partner since the MMS Catering Institute launch in early 2013.

Voice Teleservices works with restaurant clients to handle inbound telephone orders in addition to conducting outbound business-to-business sales calls to recruit catering customers, according to a news release. Through support for both sales and marketing within an organization, Voice Teleservices conducts market research on target areas to ensure restaurant clients are actively reaching out to potential catering customers in their delivery area.

"Voice Teleservices has a track record of delivering high quality centralized services to restaurant companies. We are proud to have been selected by the MMS Catering Institute and certified as a partner by the thought leader in the catering solutions space," said David Sawicki, president, Voice Teleservices. "We look forward to providing centralized call center services for the restaurant industry, especially in the restaurant catering channel.

Throughout the certification process, the team at Voice Teleservices participated in training classes, were provided with educational manuals, and received ongoing progress assessments.

Read more about operations management.

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