FoodTec has introduced the DeliveryIQ mobile app to help businesses monitor and track their ability to deliver orders in a timely manner. According to a news release, the solution provides up-to-the-minute information to customers and management including the driver's progress, exact location, and expected arrival time of each order.
Customer orders are "mapped" precisely using location-based GPS technology, which is updated in real-time on the FoodTec POS system and DeliveryIQ. This offers customers and delivery restaurant operators a fully synchronized view of their delivery orders.
The app allows kitchen and management staff to prep the next batch of delivery orders, and FoodTec's mobile app is integrated with the store-based POS solution enabling staff to optimize performance and greatly enhance their level of customer service, the release said.
"Before we had our FoodTec POS system and our app, [delivery] was more of a guessing game," said Christos Thrappas, co-owner of NYC's Goodfellas Restaurant. "[DeliveryIQ] is definitely more than just GPS; it's dramatically changed the industry."
DeliveryIQ is accessible on smartphones, online through the restaurant's website, and at the POS system. The smartphone displays the location of the driver using a GPS signal and delivers the data in real-time.
FoodTec has also developed a full array of optional mobile features for consumers including coupon redemption, mobile payment, signature capture and ordering.
Restaurant operators can also utilize DeliveryIQ with other compatible POS systems or add it to their existing FoodTec POS, which generates a complete set of analytics.
Read more about mobile apps.