As guest loyalty has eroded during the recession, customer experience management has become an essential tool for restaurant operators. An upcoming free webinar, hosted by Fastcasual.com in partnership with text analytics software provider Clarabridge Inc., will help you learn the essentials of establishing such a program.
The hour-long webinar "Customer experience management: Why your guests leave and how to keep them coming back" will be held May 13 at 2 p.m. Eastern time.
Speakers include restaurant-industry veterans Carl Elsinger, Clarabridge business development director, and Karen Hidalgo, senior sales engineer. It will be moderated by fastcasual.com senior editor Valerie Killifer. Topics discussed will include:
- Best practices on implementing a customer experience management process.
- Approaches to automating and centralizing the view of your customer from a corporate, regional and store level.
- What America thinks about restaurant quality, service and cleanliness from an analysis run on 50,000 restaurant reviews.
Click here to register.
