Panda Express has begun deploying the Medallia Customer Feedback Management system in close to 1,300 Panda Express restaurant locations in the United States.
Panda Express is implementing the Medallia system in order to increase employee engagement with customers, improve overall customer service levels and increase same-store sales by achieving higher levels of customer loyalty. Panda also can now monitor store performance and customize reports using interactive analytics tools. Store managers will receive actionable data to help focus on areas of opportunity based on guest responses.
"Access to actionable, up-to-the minute guest feedback is critical to Panda Express, where focus on guest service is priority," said Nader Garschi, Panda Express executive director of Concept Innovations, in a news release. "We needed a technology solution that would deliver timely guest feedback, in an easily accessible manner, enabling employees from management to a store's front line to understand top areas for improvement and then act on that information. Medallia enables us to achieve these goals."
Medallia is a global provider of software-as-a-service Customer Experience Management (CEM) solutions.
