McDonald's Middle East Development Company's managing director says keeping the consumers' wants in mind is important for a brand hoping to expand globally.

The company says nearly half of its menu introductions this year will come from its global pipeline.

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

Krystle Campbell, age 29, was reportedly a gregarious, gracious and well-liked person who managed a restaurant near Boston.

Regarding expansion plans, the company's goal is to be "everywhere people are hungry."

Restaurants should be open to substitutions and special dietary needs; if not, they're potentially losing customers down the road.

The company is currently working to synchronize its animal welfare program and policies throughout all of its global markets.

REAL, which stands for Responsible Epicurean and Agricultural Leadership, uses a flexible points-based system similar to LEED to recognize restaurants that serve healthy, sustainable food.

Dunkin' is working on a loyalty program that makes sense with a franchised system.

Having antiquated restaurants was affecting Wendy's ability to compete with traditional QSRs and fast casual brands.

The director of marketing discusses the chain's focus on social media to attract new customers without alienating loyal fans.

Attributes such as value, friendly service and order accuracy examined in a new report.

Paper towels can be costly, messy and environmentally unfriendly.

Being a member of a GMO can help restaurants remain profitable in the face of surging commodity costs.

The percent of kids' meals that meet expert nutrition standards has increased from 1 to 3 percent since 2008.

Close-knit teaming at all levels is paramount for digital excellence and a healthy return on those technology investments.

Q1 launches include smoothies, whole wheat pretzels and chicken McWraps.

Google now factors in the number of Facebook, Twitter, Google Plus, and other social media chatter about your website, so it's a good idea to be active on at least a few social networks.

The film aims to depict the restaurant industry's impact on the nation, economically and culturally, while urging a return to its roots, where a fry cook can make it to the board room.

Studies show that many consumers seek out dining choices based on an establishment's philanthropic efforts.