The Payment Card Industry Data Security Standard (PCI) is an excellent set of security requirements with which all of the major Credit Card companies expect merchants to comply. It includes …

What role could food innovation have in pre-operative or post operative patient care? That's the question I never thought about until I met with the lead surgeon and the director of dietetics at a …

The assistant manager was in charge of inputting hours worked by employees into the back office system. She was very diligent in making sure employees were paid accurately and that the employees were …

It is time to celebrate carbs and instead of bashing them. I discussed all the ways carbs are often villainized in part 1 of this series. Now, it's time to learn about all the good that comes from …

Popping up everywhere you turn in our industry today are new mini desserts. Baskin-Robbins just launched the concept last week, and many new offerings are in place or set to be in place from the …

There is no app for appreciation. It doesn't get much more low-tech than shaking a hand, patting a back, writing a note or just saying thank you. But few activities measure up to the high-impact …

Steve Jobs was a true genius in so many fields of endeavor that there may never be anyone like him. The tragedy of his passing made me think about whether there could be someone from the restaurant …

A client who recently read a very powerful white paper written by Greg Collins and Cal Popken asked me to explain the term 'Tributary Supply Chain.' So, I shall paint a picture. Imagine, if you will …

The villianization of foods is not new, and when one evil temptress is not in the spotlight, it is surely because another has captured the media's attention and America's heart. The most successful …

As leading brands prepare to meet in Chicago for the sixth annual Fast Casual Executive Summit, we thought we'd prepare this infographic that shows how hot the fast casual restaurant segment is. Just …

How do you train your sales people and sales engineers to sell digital signage? When you hire people for these positions how do you test them? Since I've been in the digital signage business I have …

Restaurant owners and executives are constantly looking for the biggest bang for their buck when it comes to spreading the word about their restaurant. Getting new mouths in the door is an important …

For the past four or five years, we have been hearing about the exciting new world of wireless payments. For the most part, the discussion has been centered around making payments from a mobile …

We know the place, or know of such a place. The quaint restaurant, locally owned by a couple; she's the chef, he runs the front. Menus are handwritten and change constantly based on the local catch …

In this series to date, I've covered the consumer side of social media — who's using it and how. In this final installment, I'm going to turn the tables and cover the business side — that …

Last Friday, an employee of Long John Silver's in Jackson, Mich., opened the back door to take out the trash after closing. He was confronted by two men wearing bandanas, one with a gun. A friend of …

Recently, I shared with you that I had the pleasure of attending the Florida Restaurant and Lodging show in Orlando last month. My time in Orlando was spent doing a number of different things at this …

There is no better time to begin teaching food product innovation principles to culinary students than while they are still in school. They're opened minded, adventuresome, thrive on competition and …

Earlier I wrote a couple blogs about the down economy and how to survive it. Recently I have been thinking about ways to take advantage of the our current economic situation and be better prepared …

The order was placed from an unsavory part of town in Newport, R.I. The eyes of the driver delivering the pizza were sweeping from side to side as he drove down the dark street, his knuckles …