This past Thursday, I had the pleasure of speaking on the Restaurant Technology panel at the 33rd Annual Piper Jaffray Consumer Conference at the New York Palace Hotel. The two-day event was filled …

Phew! I can't believe it's almost a month since this year's NRA Show (yeah, that one!) and the Marketing Executives Group meeting in Chicago. I love both events and have been a regular for the last …

Your business is down. Your customers don't seem to be as happy or at least they aren't as engaged with your company as they have been in the past. So, what's going on? Is it the economy? Maybe. Is …

In the 1950's of "Father Knows Best," dad had a job and arrived home at precisely 5:30 for dinner. The family would gather 'round, eat together and then the kids did their homework, mom did the …

In his best-selling personal finance book arguing that investors can't consistently beat the market, economist Burton Malkiel says that "a blindfolded monkey throwing darts at a newspaper's financial …

Comedian Louis C.K. has a well-loved skit (just one of the hundreds of YouTube posts of this video has 681,365 views) subtitled, "Everything is amazing and nobody's happy." In it, he chastises &ndash …

The latest from Google? Giving users the ability to get instant carbohydrate, calorie, sugar, sodium, fat, and other nutritional data for over 1,000 fruits, vegetables, and meats — at the click …

In Episode No. 3 of the Social Restaurant Podcast, I'm delighted to be joined by two amazing guests who have some of the deepest-rooted experience I've seen in using social media to gather meaningful …

As QSRs and fast casual concepts race to remain relevant to Millennial consumers, some restaurants are looking to beer for help. Of course, they're not looking at just any beer, they're looking at …

Last year slip, trip, and falls were a real problem for the restaurant. Several employees sustained rather serious injuries. Emphasis was placed on mopping up spills quickly and being more careful …

Who is responsible for serving "safe" food in American restaurants? A larger question is — Who is responsible for serving "safe" food in international chain restaurants? Quality control role …

In February 2013, an Oklahoma State University study was released that provides some insight on how to make menu labels more effective — especially for the least health-conscious diners. In the …

I recently read an interview with AOL founder, Steve Case. The most interesting thing he said was, "I think that when people talk about staying small, they're really saying they want to be big but …

As the National Restaurant Show lumbered into its third day, GrubHub and Seamless, two leading online ordering providers for independent restaurants, awakened the industry with a major announcement …

Food innovation was the focus of the 3rd Annual Asia Food Forum and the Korea Food Industry Association this past week in Seoul, Korea. International speakers spoke on such diverse innovation topics …

Several months ago I was invited to speak about catering at the global franchise convention for Ben & Jerry's Ice Cream. It was an eye opening experience; not only is the culture of this …

Many of us may be familiar with the peculiar peccadillos of rock bands and divas for specified products in their dressing rooms. We've heard of demands for certain brands of water or required food …

Much of Snagajob's success, especially in its early years, was due to the growing trend that more job seekers were heading online to find jobs, as opposed to scouring the classifieds or going door-to …

Remember back in the 1990s, when business owners asked, "Do we really need a website?" My, how quickly that question disappeared. Today the vast majority of businesses now have websites, and for a …

Twenty years ago, a pizza operator could take a chart of the cheese market and overlay year after year in order to predict the cost for the next few months. Fast forward to cheese trades at the …