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How mystery shoppers provide a 'micro view' of restaurant operations
Customers can give sentiment, but they don't have the trained eye to provide that micro view that shoppers look for.
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Gluten-free's honeymoon phase not expected to end anytime soon
When the FDA came out with an official definition of the diet, it went from a fad to a foodservice trend.
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The fight for QSR market share expected to intensify
To embrace changing trends, restaurants have expanded menus to include healthier items, value offerings and more LTOs.
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Chick-fil-A's new grilled menu inspired by urban millennials
The chain has invested $50 million to develop the new recipes and proprietary grill technology.
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Coffee sales a 'pleasant surprise' from Taco Bell's new breakfast
The brand is ready to launch its next ad, aimed at McDonald's and the 'sea of sameness' in QSR breakfast.
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A look at the 'customer driven' features behind Jersey Mike's mobile app
Loyalty and online orders have grown steadily since the app's launch in the fall, and more features are expected soon.
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Taco Bell creates quite a brand buzz with 'breakfast phones'
Ahead of the breakfast launch, 1,000 fans received phones calling/texting with missions to encourage social sharing.
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How Dunkin' Donuts keeps operations simple with fast LTO pace
Involving franchisees in the rollout process from concept to launch is "crucial" to the brand's success.
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How to protect your restaurant from online attacks
Develop a 'neutralizer' mechanism that allows you to not take negative comments or reviews personally.
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Taking a deep dive into beverage trends
Consumers have told us they want more coffee, tea and alcohol options from restaurants
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Infographic: Job Seeker Restaurant Survey
Fifty-two percent of job seekers, who have held a restaurant position, have been in the industry for three years or longer. So why is turnover a struggle for many employers?
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Webinar: What are you waiting for? Digital Menu Boards are here!
From static to digital, learn how to implement the right digital menu board solution for your restaurant.
 
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