- WHITE PAPERS
North Carolina-based Biscuitville has appointed Connie Bennett as chief operations officer. Bennett will be responsible for driving operational performance of Biscuitville's 54 restaurants and will help lead the execution of the company's strategic initiatives for growth, according to a news release.
Bennett will report to Biscuitville's CEO Burney Jennings.
"Bennett's experience in taking a strategic vision and executing on that vision has strengthened Biscuitville's position as a leader in the industry," Jennings said in the release. "With a proven track record of outstanding performance as director of Operations and as a valued employee for the last 27 years, Bennett is well-suited to lead the company's operations as we continue to grow and strengthen our brand in the coming years."
Under Bennett's leadership as director of Operations, Biscuitville's friendliness, accuracy and speed of service scores have consistently ranked in the top two highest rated brands, according to Sandleman and Associate's syndicated restaurant performance study. She also holds one of the lowest employee turnover percentages in the industry at 42 percent.
Bennett's career with Biscuitville began in 1987 when she was hired to work as a crew member at one of the company's first locations in Danville, Va. She worked her way up to shift manager, assistant manager, store operator, director of training and district supervisor. In 2008, Bennett was promoted to director of Operations.
She replaces John Huffman who retired last year after serving as Biscuitville's COO from 2008 to 2013.
Bennett earned a Bachelor of Arts degree in Management and Business Ethics from John Wesley College, now known as Laurel University.
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Topics: Operations Management