Checkers and Rally's JobApp solution yields positive results

Feb. 14, 2012

Tampa, Fla.-based Checkers Drive-In Restaurants, which includes the Rally's restaurant system, is experiencing positive results nine months after implementing JobApp's core talent acquisition solution.

Checkers' internal analysis has shown a 40.9 percent reduction in employee turnover since the roll out. This equated to an ROI in less than three months for the JobApp investment.

Turnover results from the team members at JobApp restaurants were significantly better compared to Checkers' control group restaurants.

Also, eliminating paper through JobApp also has allowed Checkers to process 14,000 applications across its 298 corporate locations in November alone and entirely eliminate paper from the hiring and onboarding processes.

"Over the past 4 years, Checkers and Rally's has been investing heavily in systems, including guest satisfaction, speed of service and other operational tools along with back office solutions that are delivering record-level results in guest satisfaction and other operating metrics," said Adam Noyes, chief restaurant operations and supply chain officer. "With operational technologies well in hand, our JobApp partnership has helped us to focus on hiring right, which is the first step of the New People Strategy at Checkers."

Restaurant manager surveys conducted by Checkers across more than 50 restaurants indicated that restaurant managers clearly perceived that JobApp brought a better quality of applicant and reduced time-to-hire. The vast majority of their restaurant managers indicated an average time savings of approximately two hours per week and 92 percent of restaurant managers strongly recommended rolling JobApp out across the entire system.

The system also has been praised for ease-of-use and compliance among managers.

Having seen these results at the 298 corporate locations, many Checkers franchisees have since adopted JobApp. "I personally saw the results of the corporate rollout and did not hesitate to sign up," said Bert Colabawala, a Checkers franchisee and director of operations.

Read more about operations management.

Topics: Human Resources , Operations Management , Staffing & Training , Workforce Management

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