CKE Restaurants CEO: Obamacare will lead to more QSR self-serve kiosks

 
June 18, 2013

CKE Restaurants CEO Andy Puzder thinks the impending regulations from the Affordable Care Act will lead to restaurants hiring more part-time employees and deploying more self-service ordering kiosks.

Puzder told the Wall Street Journal that government policies are "stifling young, hungry entrepreneurs." His concerns are mainly labor costs, commodity and food prices and taxes, in addition to Obamacare, which he has railed against since its introduction.

He anticipates the law's regulations to lead to an increase in the number of part-time employees at CKE's Carl's Jr. and Hardee's restaurants. Part timers currently make up about 40 percent of the company.

He also said QSRs will navigate the health care law by replacing employees with self-service kiosks.

"You're going to go into a fast-food restaurant and order on an iPad or tablet instead of talking to a person because we don't have to pay benefits for any of those things," he told the WSJ. "There's a personal element that you don't get from machines, and I think you're going to lose that."

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Topics: Operations Management , Self Service , Staffing & Training , Systems / Technology


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