KFC Costa Rica wins Yum! Brands' regional competition

 
Nov. 20, 2012

A 5-person team representing KFC Costa Rica won Yum! Brands' annual competition in Latin America and the Caribbean called "Team Challenge."

A total of 39 franchise operators representing 920 KFC restaurants in 37 different countries were able to participate in the initial competition. The following franchisees, whose restaurants fulfilled a series of pre-determined requirements and tests, made it to the finals: Honduras, Puerto Rico, Jamaica, Ecuador and Costa Rica.

After a 5-hour competition held in Guatemala, where a series of functions and standards were evaluated, the Costa Rican team out-performed all others to finish first and improve upon its second-place finish last year.

The competition evaluated many procedures, including food preparation on signature products such as Original Recipe Chicken, the famous Original Recipe sandwich, french fries and coleslaw, as well as every aspect related to customer service, such as service steps and service time.

"Personal presentation, food safety measures, and all procedures aimed at providing every customer with a 100-percent satisfying experience also were evaluated," added Juan Carlos Rodríguez, KFC brand manager.

In this year's competition, KFC Costa Rica was designated as the best KFC market in the region. The team also received the award for having the best KFC team member in the area of customer service. The team from Costa Rica was from the KFC restaurant located on Paseo Colón in San Jose.

Read more about operations management.


Topics: International , Operations Management , Staffing & Training


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