Tim Hortons footing the bill for random customers

 
Feb. 7, 2013

Tim Hortons Cafe & Bake Shop will celebrate National Random Acts of Kindness Week, Feb. 11-17, by picking up the bill for unknowing guests at the drive-thru.

This is the third year Tim Hortons Cafe & Bake Shop has held its Random Cups of Kindness event. In 2012, the restaurant chain treated approximately 5,500 guests to a free order. This year, it plans on treating even more customers in approximately 300 restaurants.

"Our guests' generosity to one another continues to amaze and inspire us," said Mike Meilleur, executive vice president, Tim Hortons U.S. "What started out as just a few instances of guests paying it forward here and there has now become a bit of a fun Tim Hortons tradition."

A customer who receives their order for free will be given a coffee card good for one, free medium size coffee to pass along to someone else to continue spreading kindness.

Tim Hortons Cafe & Bake Shop's Random Cups of Kindness event kicks off in all U.S. markets at select restaurants on Feb. 11. The program ends Feb. 17.

Read more about customer service and experience.


Topics: Customer Service / Experience , Marketing / Branding / Promotion


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