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Features, News & Blogs

Taco Cabana continues remodeling initiative, adds table service
San Antonio, Texas-based Taco Cabana will celebrate the opening of a new restaurant location in its hometown. The location continues the brand's year-long initiative to remodel all San Antonio …
May 25, 2012
Popeyes lifted by national marketing, promotional offerings
AFC Enterprises, parent company of Popeyes, reported results for its fiscal first quarter of 2012 today, including a 21 percent jump in net income, and a domestic same-store sales increase of 8.1 …
May 24, 2012 - Alicia Kelso
McDonald's names new APMEA president, London Olympic staff
McDonald's has announced that Dave Hoffmann, 44, currently senior vice president for Restaurant Support in McDonald's Asia/Pacific, Middle East and Africa (APMEA) region, has been elected president …
May 24, 2012
McDonald's Channel to add mobile gaming component
Andover Games LLC, a mobile game developer, has announced that it has entered into a three-year agreement with Meteor Group to be its first sales partner in mobile gaming development deals for top …
May 23, 2012
White Castle feeds American military members for Fleet Week
Thousands of sailors, Marines and members of the Coast Guard are celebrating Fleet Week in New York City this week, and will be treated to White Castle sliders on the deck of the U.S.S. Wasp. More …
May 23, 2012
Carl's Jr., Hardee's Spider-Man promo includes Augmented Reality app
Carl's Jr. and Hardee's have a variety of promotions planned for their partnership with Columbia Pictures' theatrical release of The Amazing Spider-Man, in theaters July 3. Among them are a new …
May 22, 2012
Jersey Mike's mobile rewards program signs up 200K in a month
Jersey Mike's Subs' new Sub Club Rewards Program yielded 200,000 members nationwide in one month. The loyalty program was launched in April and allows customers to earn free subs and receive other …
May 21, 2012
Commentary: Customer intelligence drives loyalty
By Ashish Gambhir Chances are your restaurant incorporates a rewards program into your customer loyalty initiatives. With the average person having 14 loyalty cards, it seems to reason that rewards …
May 18, 2012
Whataburger hosts fundraiser for MDA Summer Camp attendees
On May 23, Whataburger Restaurants will celebrate National Burger Month by raising money for the Muscular Dystrophy Association (MDA). From 5 to 8 p.m., Whataburger will donate 20 percent of sales …
May 18, 2012
McDonald's UK testing table service
McDonald's is testing table service at some of its 1,200 units throughout the United Kingdom. According to the Daily Mail, servers have been hired as a way for McDonald's to better compete with pubs …
May 17, 2012

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Boar's Head Deli Makes the Most of Self-Order Kiosks
Technology from NEXTEP SYSTEMS helps one restaurant increase ticket averages.
Tags: Customer Experience, Customer Service / Experience, Kiosk ROI, KioskMarketplace.com, Kiosks, Kiosks & mini kiosks, Kiosks/Self-Service, NEXTEP SYSTEMS, Ordering, Sandwich, Self Service, Self-Checkout
Type: Case Study
Sponsored by: NEXTEP SYSTEMS
Self-service makes crowded counter lines a thing of the past
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Tags: Customer Service / Experience, NEXTEP SYSTEMS, On-site Customer Management / Paging, QSRweb.com, Restaurant Design / Layout, Sandwich, Self Service
Type: General
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Culture Connection: Linking Culture, Brand and Revenue
It's no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees …
Tags: Business Strategy and Profitability, Customer Experience, Customer Service, Customer Service / Experience, Marketing / Branding / Promotion, Online / Mobile / Social, PeopleMatter, Webinar
Type: Webinar
Sponsored by: PeopleMatter
Grand & Toy Refreshes Business Centre’s with a New Look that Includes Stunning Digital Signage Throughout the Stores
Grand & Toy decided to expand their digital signage network to their business centres across the GTA following their success with in-store digital signage throughout their stores in Canada.
Tags: ADFLOW Networks, Content Management, Customer Experience, Customer Service / Experience, Digital Signage, Display Technology, Installation/Integration, Marketing / Branding / Promotion, Remote Management, Retail, Retail / Off-Premises
Type: Case Study
Sponsored by: ADFLOW Networks
Adding Customer-Facing Touchpoints with Kiosks
An innovative restaurant concept incorporates kiosks into its efforts to connect with customers.
Tags: Customer Experience, Customer Service / Experience, Foodservice, Interactive / Touchscreen, Kiosk ROI, KioskMarketplace.com, Kiosks, NEXTEP SYSTEMS, Ordering, Restaurant/QSR Self-Service, Restaurants, Self Service
Type: Case Study
Sponsored by: NEXTEP SYSTEMS

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