| FohBoh, Inc. announced today the release of FOHBuzz SnapShot, a social CRM reporting tool that delivers real-time, guest satisfaction analysis to help make restaurant operators more successful. FOHBuzz SnapShot allows both chain and independent … | |
| Retail Customer Experience has announced the publication of "Understanding PCI DSS and Payment Card Security," a comprehensive guide to card payment security. The report lays out the 12 requirements for compliance with the Payment Card Industry Data … | |
 | Quick-service brands are familiar enough with customer-relationship and customer-experience management tools and how useful they can be to improving operations. Sonic Drive-In and Popeyes Louisiana Kitchen are two chains that have seen traffic and … |
| Sonic Corp. continues to be impacted by the challenging economic environment, as evident in its third quarter earnings report. Meanwhile, the company also announced it has hired Danielle Vona to serve as chief marketing officer. Vona comes to Sonic … | |
| A new report on customer satisfaction from the American Customer Satisfaction Index (ACSI) on five industries, including the quick-service segment, reveals that in this instance, sales growth doesn't always correlate to customer satisfaction … | |
| Church's Chicken is stepping up its game, starting with new product development and a focus on customer satisfaction. On the customer experience side, the chain has enlisted the aid of two of the industry's top customer experience experts to help … | |
| People Report Summer Camp Conference opened last night in Frisco, Texas, just outside of Dallas. The conference includes sessions today and tomorrow on topics including employee motivation, recruiting and engagement as well as social media and e … | |
| Popeyes Louisiana Kitchen continues to outpace the quick-serve chicken category as it focuses on improving operations, product innovation and smarter growth, Popeyes CEO Cheryl Bachelder told investors during today's first quarter earnings call … | |
| As guest loyalty has eroded during the recession, customer experience management has become an essential tool for restaurant operators. An upcoming free webinar, hosted by Fastcasual.com in partnership with text analytics software provider … | |
 | Popeyes Louisiana Kitchen franchisee National Restaurant Development Group has found the return on investment in its employee incentive program. Every six months, the franchisee rewards it top general manager with a new car for meeting certain … |
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Opinionmeter Improves Customer Survey Feedback with Elo TouchSystems Solutions
Improve customer survey response rates and feedback data with automated surveys.Type: Case StudySponsored by: Opinionmeter International -
Sustainability: A New Track To Profit (Slides)
Sustainability: A New Track to Profit. Industry leaders provide testimony and advice on how to develop a restaurant with proper sustainability. Download the slides from presentations given by: Peter …Type: PresentationSponsored by: Fast Casual Executive Summit -
Brand Builders (Slides)
Industry leaders share tips and trends on how to enhance brand building in your restaurant through emotional connections with your customers. Download the slides from presentations given by: Ed …Type: PresentationSponsored by: Fast Casual Executive Summit -
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Tech Solutions for Busy Restaurants: Choosing a POS System
The POS isn't just for ringing up sales any longer. More and more, restaurants use POS systems to control everything from inventory to scheduling.Type: Mini-GuideSource: FastCasual.com
