Features, News & Blogs
Opiniator: Text this customer experience surveyQuick-service brands are familiar enough with customer-relationship and customer-experience management tools and how useful they can be to improving operations. Sonic Drive-In and Popeyes Louisiana Kitchen are two chains that have seen traffic and/…
Sonic Corp. continues to be impacted by the challenging economic environment, as evident in its third quarter earnings report. Meanwhile, the company also announced it has hired Danielle Vona to serve as chief marketing officer. Vona comes to Sonic …
A new report on customer satisfaction from the American Customer Satisfaction Index (ACSI) on five industries, including the quick-service segment, reveals that in this instance, sales growth doesn't always correlate to customer satisfaction. …
Church's Chicken is stepping up its game, starting with new product development and a focus on customer satisfaction. On the customer experience side, the chain has enlisted the aid of two of the industry's top customer experience experts to help …
Popeyes Louisiana Kitchen continues to outpace the quick-serve chicken category as it focuses on improving operations, product innovation and smarter growth, Popeyes CEO Cheryl Bachelder told investors during today's first quarter earnings call. "…
As guest loyalty has eroded during the recession, customer experience management has become an essential tool for restaurant operators. An upcoming free webinar, hosted by Fastcasual.com in partnership with text analytics software provider …
Popeyes franchisee says incentive program pays offPopeyes Louisiana Kitchen franchisee National Restaurant Development Group has found the return on investment in its employee incentive program. Every six months, the franchisee rewards it top general manager with a new car for meeting certain …
Popeyes: Improving the experience* Click here to view a slideshow of Popeyes Louisiana Kitchen. Every quick-service executive knows focusing on the guest experience is important. Popeyes Louisiana Kitchen learned just how important as it used customer input to turn the company's …
ParTech Inc., a subsidiary of PAR Technology Corp., launched in February its new Boundless Hospitality by PAR initiative, designed to serve as a vision to help restaurant operators conduct business in 2010 and beyond. The initiative includes new …
Panda Express has begun deploying the Medallia Customer Feedback Management system in close to 1,300 Panda Express restaurant locations in the United States. Panda Express is implementing the Medallia system in order to increase employee engagement …
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