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Freeing employees from additional obligations at the register will translate into more customers being served in less time via faster lines.
Forty percent of consumers consider menu variety to be extremely or very important to them when choosing a QSR, almost regardless of their age, gender, income or other factors.
Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.
A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for a kiosk upon arrival.
It's important to set the minimum purchase amount at a reasonable level so customers don’t get frustrated that they are never earning punches and thus feel like it’s not worth trying.
Customers and investors prefer innovation and quality over short wait times.
McDonald's has moved from a division structure to a structure that empowers regions to execute their marketing and menu plans toward their specific demographics.
Nimbleness, dynamic customer relationships, customization and millennial insights are all key to brand success, says FOCUS Brands CEO Steve DeSutter.
Taco Bell fans can order ahead, pay, gift and 'Rotate to Reorder.' The company also announced a catering and Google Glass training test.
The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.
Sonic Corp. announced that the company will present at the Bank of America Merrill Lynch 2015 Consumer & Retail Conference at the Palace Hotel in New York City.
Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer experience technologies and disciplines across all consumer channels.
Popeyes Louisiana Kitchen announced the Sprite Popeyes Ultimate Sports Fan Experience.
Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a Mood Music designer.
The chain signed a deal with Aircharge to install 600 charging spots.
At the National Retail Federation's Annual Convention & Expo on Monday in New York City, Microsoft Corp. and CKE Restaurants Inc., parent company of Hardee's and Carl's Jr., will unveil a self-order kiosk solution running on Windows 8 devices that enables Hardee's customers to customize and place their own orders.
Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options and more.
McDonald’s franchises in Columbus, Georgia, are integrating beacon technology, powered by Bluetooth low-energy beacon solution provider Piper. The objective, according to a company news release, is to give customers a new and better dining experience. With Piper's platform, supported by...
The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.
dunnhumby, a customer science company, announced that T.G.I. Friday’s and In-N-Out Burger topped the Top 10 list in its second Customer Centricity Index on foodservice retailers. According to a news release, the CCI measures how well retailers are responding to...
LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform. According to a news release, with the addition of the Connect features to LivingSocial’s Merchant Center, businesses can now: Personalize...
The quick-service marketplace continues to get more crowded. A growing number of online food companies are popping up, particularly in the San Francisco area, and they’re calling themselves a "healthy replacement for fast food." Bloomberg Businessweek featured some of these companies recently, including Sprig Inc., Munchery Inc.
Burger King opened its 13,000 square foot flagship Paris restaurant.
Captain D's is stepping up its company-owned store game with the opening of its new restaurant in the Five Points area of Birmingham on Oct. 20.
A Sydney McDonald's has piloted a touchscreen kiosk for guests to customize orders
Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.
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