Taco John's adds guest feedback platform

Taco John's has added InMoment's cloud-based customer experience optimization platform. The platform will be used for Tell TJ, Taco John's guest satisfaction survey program. "The customer experience has always been at the heart of Taco's John's culture," said Shawn Eby, VP of operations, in a news release.

FEATURES


See how FLAT Technology has leveled the Table Field, with FLAT Table bases.

A YouGov survey reported 7 out of 10 patrons agreed a wobbly table would give them a negative impression of a restaurant.

Three ways restaurants can be smarter with local schools

Online ordering is the perfect way to remind students, parents and school administrators that you care about their needs by offering them a quick and value-oriented way to order their meals.

Popeyes plans to leverage employee engagement to sustain growth

CEO Cheryl Bachelder said human capital, focused on both employees and guests, is a compelling, profit-driven strategy.

Business lessons from the late founder of Chick-fil-A

Cathy believed the key to success was 'taking care of the customer' and treating each of them like the most important person in the world.

Wait time zero: The need for speed

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

Restaurants jump on selfie bandwagon to engage Millennial consumers

A selfie that includes your restaurant, food or drink is a perfect form of implied testimonial.

Why investors are eating up food delivery services

Partnering with a delivery service frees up restaurant owners to focus on food and experience while still expanding their customer base.

The consumer experience evolution

Order-ahead solutions, like mobile/online ordering, are boosting restaurants' average checks by 15-plus percent.

Doing digital signage right

The retail food industry depends on suggestive selling and upselling, according to restaurant franchisee and digital signage provider Ernest Koury, and when you have disinterested employees, no one is there to protect your brand. Digital signage mitigates the impact of undertrained or overwhelmed front line employees.

Beacon technology enabling restaurant commerce and communication

With geo-triggered ordering, customers make their order in advance and the order gets pushed to the kitchen only when the customer walks in.

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NEWS


McDonald's creates customer officer position to sharpen marketing focus

As part of its attempt to sharpen its marketing focus and turn sales around in the US, McDonald's has named its first-ever vice president-customer officer. According to Ad Age, Fred Ehle will report to CMO Deborah Wahl and will be...

Krispy Kreme's pirate-themed promotion returns

Krispy Kreme’s annual pirate-themed promotion returns Sept. 19 in honor of International Talk Like a Pirate Day. On that day, customers who talk like a pirate or wear an eye patch will receive a free Original Glazed doughnut.

Kentucky company launches self-service reservations widget

Louisville, Ky.-based QSR Automation announced the release of DineTime Host version 3.0, a browser widget that when added to a restaurant's website provides self-service reservation options that sync in real time.

OrderUp to target underserved delivery market

OrderUp, a Baltimore mobile and online food ordering and delivery service, announced the company raised $7 million in funds for nationwide expansion and delivery technology.

Cinnabon launches baking kit in selected Walmart locations

With the introduction of the Cinnabon Baking Kit, available exclusively at 2,500 Walmart stores, consumers can now create the popular cinnamon rolls at home. Each kit makes eight cinnamon rolls; the same ingredients can be used to make other treats...

Self-service restaurant solution is music to your ears

CBS NorthStar announced an update to its NorthStar Order Entry technology that allows restaurants to provide a jukebox feature to table ordering.

Yum brands equips Brazil's first corporate-owned KFC with NCR technology

The new locations will use NCR hardware, Aloha software, and above-store reporting software for remote monitoring of sales and POS activities in real time.

CKE Restaurants Holdings surpasses 3,500 restaurants worldwide

The opening of a Hardee's in Marassi, Egypt, and a Carl’s Jr. in Conroe, Texas, mark major milestones for CKE Restaurants Holdings Inc. Opened in late July, the Marassi Hardee's is CKE's 3500th restaurant worldwide.

Have your Big Mac Attack inside a decommissioned DC-3

Customers at one New Zealand McDonald's restaurant can enjoy meals inside a refurbished DC-3 plane.

Char-Hut to offer free spuds for National Potato Day

Char-Hut Restaurants announced the celebration of National Potato Day on Aug. 19 by offering a free order of potatoes.

Burger King bringing back Chicken Fries for limited time

Burger King Worldwide Inc. announced today it is bringing back Chicken Fries for a limited time.

South Florida McDonald's issue 60-second lunch guarantees

McDonald's restaurants in South Florida are beefing up their speed of service efforts. According to the Miami Herald, from now through Aug.

Wendy’s testing build-your-own sandwich model

The build-your-own model is quickly becoming the rule rather than the exception in the restaurant industry, thanks to fast casual players such as Chipotle. It has made its way into the pizza space and even McDonald's has tried out the model. Now, Wendy's is testing a build-your-own sandwich program.

In-N-Out Burger scores high for guests’ ‘intent to return’

Market Research firm Technomic has released new data examining restaurant guests’ intent to return and their reasons for doing so, which vary by generation, according to the research. The research reveals that more consumers report they will return in the...

Chick-fil-A anticipates new customers for Cow Appreciation Day

Chick-fil-A restaurants across the country will celebrate the annual Cow Appreciation Day July 11. On that day, customers who dress up “head to hoof” in cow attire will receive a free breakfast, lunch or dinner combo meal, which includes an...

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.