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Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price, according to new data from the American Customer Satisfaction Index Customer satisfaction,
Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.
The CONNECT 2015 Mobile Innovation Summit will teach restaurant operators and retailers how to provide customers with mobile connections to help build a loyal fan base.
Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.
Erin Levzow, Director of Digital and E-commerce at Wingstop, points out a key benefit of SMS promotions that you may have overlooked.
Rich Hope, CMO of Jersey Mike's Subs, talks about the restaurant chain's mobile app.
Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.
Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.
Freeing employees from additional obligations at the register will translate into more customers being served in less time via faster lines.
Forty percent of consumers consider menu variety to be extremely or very important to them when choosing a QSR, almost regardless of their age, gender, income or other factors.
Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.
Peapod.com is delivering local farm produce via a new service called Peapod Local Farm Box this summer in nearly a dozen states.
Apex has rolled out a new self-serve restaurant kiosk to allow on-the-go consumers to order from any device and pick up and pay for their food at the kiosk.
Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.
Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken Customer Service."
Sonic Corp. announced that the company will present at the Bank of America Merrill Lynch 2015 Consumer & Retail Conference at the Palace Hotel in New York City.
Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer experience technologies and disciplines across all consumer channels.
Popeyes Louisiana Kitchen announced the Sprite Popeyes Ultimate Sports Fan Experience.
Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a Mood Music designer.
The chain signed a deal with Aircharge to install 600 charging spots.
At the National Retail Federation's Annual Convention & Expo on Monday in New York City, Microsoft Corp. and CKE Restaurants Inc., parent company of Hardee's and Carl's Jr., will unveil a self-order kiosk solution running on Windows 8 devices that enables Hardee's customers to customize and place their own orders.
Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options and more.
McDonald’s franchises in Columbus, Georgia, are integrating beacon technology, powered by Bluetooth low-energy beacon solution provider Piper. The objective, according to a company news release, is to give customers a new and better dining experience. With Piper's platform, supported by...
The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.
dunnhumby, a customer science company, announced that T.G.I. Friday’s and In-N-Out Burger topped the Top 10 list in its second Customer Centricity Index on foodservice retailers. According to a news release, the CCI measures how well retailers are responding to...
LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform. According to a news release, with the addition of the Connect features to LivingSocial’s Merchant Center, businesses can now: Personalize...
Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.