Why investors are eating up food delivery services

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Partnering with a delivery service frees up restaurant owners to focus on food and experience while still expanding their customer base.

FEATURES


The consumer experience evolution

Order-ahead solutions, like mobile/online ordering, are boosting restaurants' average checks by 15-plus percent.

Doing digital signage right

The retail food industry depends on suggestive selling and upselling, according to restaurant franchisee and digital signage provider Ernest Koury, and when you have disinterested employees, no one is there to protect your brand. Digital signage mitigates the impact of undertrained or overwhelmed front line employees.

Beacon technology enabling restaurant commerce and communication

With geo-triggered ordering, customers make their order in advance and the order gets pushed to the kitchen only when the customer walks in.

4 ways restaurants can optimize the customer experience through mobile

Mobile searches related to restaurants have a conversion rate of 90 percent with 64 percent converting within the hour.

The importance of online ordering when it comes to catering

Research has shown that people who place mobile and online orders have an average ticket 30 percent higher than in-store customers.

How do you become the Uber of food?

When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.

McDonald’s points finger at marketing for sales shortfall

As part of its operations reset initiative, the chain has started to see order accuracy improvements.

How two QSRs leverage Walmart locations for brand exposure

Walmart customers are similar to Checkers and Philly Pretzel Factory customers in their quest for value, speed and convenience.

Are Millennials really that hard to please?

Exceeding expectations on food taste is the best way to assure a great experience across generations.

Why is the speakeasy bar concept growing internationally but not in the US?

Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.

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NEWS


OrderUp to target underserved delivery market

OrderUp, a Baltimore mobile and online food ordering and delivery service, announced the company raised $7 million in funds for nationwide expansion and delivery technology.

Cinnabon launches baking kit in selected Walmart locations

With the introduction of the Cinnabon Baking Kit, available exclusively at 2,500 Walmart stores, consumers can now create the popular cinnamon rolls at home. Each kit makes eight cinnamon rolls; the same ingredients can be used to make other treats...

Self-service restaurant solution is music to your ears

CBS NorthStar announced an update to its NorthStar Order Entry technology that allows restaurants to provide a jukebox feature to table ordering.

Yum brands equips Brazil's first corporate-owned KFC with NCR technology

The new locations will use NCR hardware, Aloha software, and above-store reporting software for remote monitoring of sales and POS activities in real time.

CKE Restaurants Holdings surpasses 3,500 restaurants worldwide

The opening of a Hardee's in Marassi, Egypt, and a Carl’s Jr. in Conroe, Texas, mark major milestones for CKE Restaurants Holdings Inc. Opened in late July, the Marassi Hardee's is CKE's 3500th restaurant worldwide.

Have your Big Mac Attack inside a decommissioned DC-3

Customers at one New Zealand McDonald's restaurant can enjoy meals inside a refurbished DC-3 plane.

Char-Hut to offer free spuds for National Potato Day

Char-Hut Restaurants announced the celebration of National Potato Day on Aug. 19 by offering a free order of potatoes.

Burger King bringing back Chicken Fries for limited time

Burger King Worldwide Inc. announced today it is bringing back Chicken Fries for a limited time.

South Florida McDonald's issue 60-second lunch guarantees

McDonald's restaurants in South Florida are beefing up their speed of service efforts. According to the Miami Herald, from now through Aug.

Wendy’s testing build-your-own sandwich model

The build-your-own model is quickly becoming the rule rather than the exception in the restaurant industry, thanks to fast casual players such as Chipotle. It has made its way into the pizza space and even McDonald's has tried out the model. Now, Wendy's is testing a build-your-own sandwich program.

In-N-Out Burger scores high for guests’ ‘intent to return’

Market Research firm Technomic has released new data examining restaurant guests’ intent to return and their reasons for doing so, which vary by generation, according to the research. The research reveals that more consumers report they will return in the...

Chick-fil-A anticipates new customers for Cow Appreciation Day

Chick-fil-A restaurants across the country will celebrate the annual Cow Appreciation Day July 11. On that day, customers who dress up “head to hoof” in cow attire will receive a free breakfast, lunch or dinner combo meal, which includes an...

TouchBistro adds Pay at Table service in PayPal app

TouchBistro today announced that it has integrated the Pay at Table service in the PayPal app with its TouchBistro mobile point-of-sale solution for tableside ordering. Customers at any participating TouchBistro location in North America can now use the PayPal app...

Pennsylvania McDonald’s replaces playground with touchscreen games

Renovations are almost complete at a State College, Pa., McDonald’s restaurant that will feature a dual lane drive-thru and new technology to speed up service. Perhaps most notably, however, are the new tables equipped with touchscreen video games.

Mindshare, Empathica team up to offer customer experience data platform

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission: InMoment. According to a news release, InMoment provides a cloud-based customer experience optimization platform, called the Experience Hub,...

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.