Virtual Currency: The Next Disruptor in Payments

Virtual currency, such as Bitcoin, is the next disruptor in payments. Adoption is on the rise and consumers want places to spend their bitcoin.

FEATURES


How QSRs are hitting on the customization trend

Forty percent of consumers consider menu variety to be extremely or very important to them when choosing a QSR, almost regardless of their age, gender, income or other factors.

Building genuine customer engagement in an Instagram world

Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.

What to consider when implementing a restaurant kiosk

A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for a kiosk upon arrival.

How to choose the best rewards for your loyalty program

It's important to set the minimum purchase amount at a reasonable level so customers don’t get frustrated that they are never earning punches and thus feel like it’s not worth trying.

Debunking McDonald's service time criticism

Customers and investors prefer innovation and quality over short wait times.

McDonald's plans to shrink menu, ingredient lists

McDonald's has moved from a division structure to a structure that empowers regions to execute their marketing and menu plans toward their specific demographics.

Four ways the game has changed for restaurant brands

Nimbleness, dynamic customer relationships, customization and millennial insights are all key to brand success, says FOCUS Brands CEO Steve DeSutter.

Taco Bell's new mobile app the brand's 'biggest innovation since the drive-thru'

Taco Bell fans can order ahead, pay, gift and 'Rotate to Reorder.' The company also announced a catering and Google Glass training test.

McDonald’s 'aggressive change' includes localization, digitization

The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.

Nine keys for driving speed of service

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

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NEWS


Sonic to present at Bank of America Merrill Lynch conference

Sonic Corp. announced that the company will present at the Bank of America Merrill Lynch 2015 Consumer & Retail Conference at the Palace Hotel in New York City.

Networld Media launches Interactive Customer Experience Association

Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer experience technologies and disciplines across all consumer channels.

Popeyes, Sprite team up for prize giveaway valued at $25K

Popeyes Louisiana Kitchen announced the Sprite Popeyes Ultimate Sports Fan Experience.

Mood launches Elements custom music programming

Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a Mood Music designer.

McDonald's rolls out charging mats across UK

The chain signed a deal with Aircharge to install 600 charging spots.

Hardee's pilots 30 self-order kiosks

At the National Retail Federation's Annual Convention & Expo on Monday in New York City, Microsoft Corp. and CKE Restaurants Inc., parent company of Hardee's and Carl's Jr., will unveil a self-order kiosk solution running on Windows 8 devices that enables Hardee's customers to customize and place their own orders.

Technomic reveals which brands are tops with consumers

Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options and more.

McDonald's adds iBeacon technology in Georgia restaurants

McDonald’s franchises in Columbus, Georgia, are integrating beacon technology, powered by Bluetooth low-energy beacon solution provider Piper. The objective, according to a company news release, is to give customers a new and better dining experience. With Piper's platform, supported by...

Interactive Customer Experience Summit coming to Chicago in June

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.

In-N-Out Burger ranks on top for customer centricity

dunnhumby, a customer science company, announced that T.G.I. Friday’s and In-N-Out Burger topped the Top 10 list in its second Customer Centricity Index on foodservice retailers. According to a news release, the CCI measures how well retailers are responding to...

LivingSocial adds communication platform for merchants

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform. According to a news release, with the addition of the Connect features to LivingSocial’s Merchant Center, businesses can now: Personalize...

Delivery startups targeting fast food crowd

The quick-service marketplace continues to get more crowded. A growing number of online food companies are popping up, particularly in the San Francisco area, and they’re calling themselves a "healthy replacement for fast food." Bloomberg Businessweek featured some of these companies recently, including Sprig Inc., Munchery Inc.

Paris Burger King is a whopper

Burger King opened its 13,000 square foot flagship Paris restaurant.

Captain D's opens company store featuring coastal redesign

Captain D's is stepping up its company-owned store game with the opening of its new restaurant in the Five Points area of Birmingham on Oct. 20.

Sydney McDonald's tests customizable ordering kiosk

A Sydney McDonald's has piloted a touchscreen kiosk for guests to customize orders

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.