McDonald's Canada adding digital kiosks to compete with fast casuals

McDonald’s Restaurants of Canada Ltd. is introducing digital kiosks at its restaurants to allow customers to order premium hamburgers from almost 30 options.


How outdoor seating can increase your revenues by 30%

What is it about outdoor seating that has such a large effect on your customer base? There are many factors involved, most of which revolve around comfort.

Ask the experts: Have digital menu boards reached critical mass?

Digital signage is becoming increasingly common in both quick service and fast casual restaurants, so for this month's "Ask the experts" feature, we asked Jeff Pinc, director of food services for Panasonic, 'Have digital menu boards reached critical mass?'

Franchise focus: Can Captain D's hook fast casual market share?

While many may still consider the seafood restaurant a quick service restaurant, CEO Phil Greifeld said that in 2011 the chain began transitioning from a QSR to a “fresh, contemporary, affordable seafood restaurant.”

2 QSR execs discuss new design formats interviewed two restaurant system executives to learn what they did to rebrand their chains and remodel their stores.

Mobile payments continuing to grow in QSR

Why is mobile so key to digital ordering success? This question and others are answered by experts.

Why giving back should be part of your business strategy

There are "dos" and "don’ts" to most any effort, including charitable giving or involvement by restaurants.

How location-based marketing helped Cousins Subs increase sales

The chain increased app downloads by 42 percent, increased mobile ordering traffic by 63 percent, and increased limited-time-only sales online and in-store for all locations by 19 percent compared to 2014.

How one restaurant became ‘EMV ready’

With the help of ShopKeep, an independent quick serve sandwich shop in Seaside, Oregon, is ready for the EMV changeover.

CONNECT: The current state of mobile wallets and mobile ordering

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit attempted to clarify today’s mobile payments market, which is becoming an increasingly difficult task when you consider the options available to merchants.

CONNECT: Does your mobile experience offer 3 crucial things?

Three components are necessary for a successful mobile experience.

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Report: Restaurants, foodservice operators ignore menu board sales opportunities

Datassential's new Menu Board Keynote Report surveyed more than 1,500 consumers and 350 operators across all restaurant and foodservice types. The report details which categories are most often found on menu boards and which are less likely to be listed.

Technology innovation focus of ICX Association's October Symposium

The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with technology that can elevate the customer experience.

White Castle to serve breakfast all day, every day

White Castle's "Anything, Anytime" concept gives "Cravers" (the chain's fan base) the option to order breakfast anytime White Castle is open, starting Sept. 10.

Is McDonald's rebranding as fast casual in UK?

McDonald's will offer a fast casual service style in UK stores by the end of October. A small trial has also begun in the U.S.

eatsa opens in San Francisco

eatsa in San Francisco offers quinoa bowls and zero wait time for customers.

NetWaiter releases new consumer site

The customer-centric site allowing visitors to view local restaurant info, find locations that deliver to them and get updates from their favorite places.

Wetzel’s Pretzels introduces Pizza Bitz

Fans decide which Wetzel’s Pretzels get Pizza Bitz first.

Burger King kicks off home delivery in India

Want a Whopper delivered directly to your door? Burger King in India can do that thanks to a new home delivery service.

Jamba Juice launches mobile 'order ahead' app

Jamba Juice has improved convenience for consumers who can't wait for their next juice or smoothie.

Subway recognizes 'World's Fastest Sandwich Artist'

SUBWAY Sandwich Artist Nitasha Truss, from Tucson, Arizona, is the 2015 SUBWAY Sub Jammers Champion.

NRA releases mobile payments guide for restaurateurs

The 'guide will provide a roadmap' for restaurant owners and operators interested in implementing mobile payments into their business, NRA official says.

Long John Silver’s franchisee cuts drive-thru time with wireless audio system

Corbin Restaurants, a Long John's Service franchisee in Lexington, Kentucky, has deployed the Panasonic Attune II Wireless Audio System to improve customer service, order accuracy and speed of service.

Villa Enterprises opening 4 NJ outlets

Villa Italian Kitchen, Green Leaf’s Beyond Great Salads, Bananas Smoothies & Frozen Yogurt and a new South Philly Cheesesteak are opening in Gloucester Township.

Dunkin’ Donuts to open 2 restaurants in Baton Rouge; seeks franchisees

Dunkin’ Donuts will open two restaurants in Baton Rouge, Louisiana, and is seeking franchisees in Alexandria, Baton Rouge, Lafayette, Lake Charles, Monroe and New Orleans, Louisiana.

Flavor, adventure, more healthful ingredients drive sandwich trends

Few foods reign as ubiquitously on restaurant menus in the U.S. as the almighty sandwich.

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.