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With the introduction of the Cinnabon Baking Kit, available exclusively at 2,500 Walmart stores, consumers can now create the popular cinnamon rolls at home. Each kit makes eight cinnamon rolls; the same ingredients can be used to make other treats...
Order-ahead solutions, like mobile/online ordering, are boosting restaurants' average checks by 15-plus percent.
The retail food industry depends on suggestive selling and upselling, according to restaurant franchisee and digital signage provider Ernest Koury, and when you have disinterested employees, no one is there to protect your brand. Digital signage mitigates the impact of undertrained or overwhelmed front line employees.
With geo-triggered ordering, customers make their order in advance and the order gets pushed to the kitchen only when the customer walks in.
Mobile searches related to restaurants have a conversion rate of 90 percent with 64 percent converting within the hour.
Research has shown that people who place mobile and online orders have an average ticket 30 percent higher than in-store customers.
When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.
As part of its operations reset initiative, the chain has started to see order accuracy improvements.
Walmart customers are similar to Checkers and Philly Pretzel Factory customers in their quest for value, speed and convenience.
Exceeding expectations on food taste is the best way to assure a great experience across generations.
Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.
CBS NorthStar announced an update to its NorthStar Order Entry technology that allows restaurants to provide a jukebox feature to table ordering.
The new locations will use NCR hardware, Aloha software, and above-store reporting software for remote monitoring of sales and POS activities in real time.
The opening of a Hardee's in Marassi, Egypt, and a Carl’s Jr. in Conroe, Texas, mark major milestones for CKE Restaurants Holdings Inc. Opened in late July, the Marassi Hardee's is CKE's 3500th restaurant worldwide.
Customers at one New Zealand McDonald's restaurant can enjoy meals inside a refurbished DC-3 plane.
Char-Hut Restaurants announced the celebration of National Potato Day on Aug. 19 by offering a free order of potatoes.
Burger King Worldwide Inc. announced today it is bringing back Chicken Fries for a limited time.
McDonald's restaurants in South Florida are beefing up their speed of service efforts. According to the Miami Herald, from now through Aug.
The build-your-own model is quickly becoming the rule rather than the exception in the restaurant industry, thanks to fast casual players such as Chipotle. It has made its way into the pizza space and even McDonald's has tried out the model. Now, Wendy's is testing a build-your-own sandwich program.
Market Research firm Technomic has released new data examining restaurant guests’ intent to return and their reasons for doing so, which vary by generation, according to the research. The research reveals that more consumers report they will return in the...
Chick-fil-A restaurants across the country will celebrate the annual Cow Appreciation Day July 11. On that day, customers who dress up “head to hoof” in cow attire will receive a free breakfast, lunch or dinner combo meal, which includes an...
TouchBistro today announced that it has integrated the Pay at Table service in the PayPal app with its TouchBistro mobile point-of-sale solution for tableside ordering. Customers at any participating TouchBistro location in North America can now use the PayPal app...
Renovations are almost complete at a State College, Pa., McDonald’s restaurant that will feature a dual lane drive-thru and new technology to speed up service. Perhaps most notably, however, are the new tables equipped with touchscreen video games.
Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission: InMoment. According to a news release, InMoment provides a cloud-based customer experience optimization platform, called the Experience Hub,...
Technomic's 2014 Canadian Consumers' Choice Award winners have been announced and include Arby’s, Pizza Hut and Starbucks.
Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback. “Managers can’t afford to find out about a negative guest experience by reading a rant on Facebook or Yelp,” CEO Skip...
Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.
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