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Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.
Lean on your supply chain partners to innovate for you; they have resources and answers.
There is no longer a one-size-fits-all approach to marketing; technology is personalizing the customer experience.
Recent partnerships and service launches show that consumers want convenience and are willing to pay for it.
Loyal guests don’t just randomly happen: they are cultivated through good food and great experiences.
If mobile websites included a click-to-order button that routed customers to a geolocation API, the brands' mobile experiences would be better suited to handle each query.
'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating and earning revenue from ATMs.
Online ordering is the perfect way to remind students, parents and school administrators that you care about their needs by offering them a quick and value-oriented way to order their meals.
CEO Cheryl Bachelder said human capital, focused on both employees and guests, is a compelling, profit-driven strategy.
Cathy believed the key to success was 'taking care of the customer' and treating each of them like the most important person in the world.
A Sydney McDonald's has piloted a touchscreen kiosk for guests to customize orders
New research from network analytics and mobile intelligence company, wefi, explored WiFi connectivity trends at national coffee chains. The company considered WiFi speed and application usage patterns of customers at these restaurants, and found that Starbucks, Tully's Coffee and Dunkin'...
Taco John's has added InMoment's cloud-based customer experience optimization platform. The platform will be used for Tell TJ, Taco John's guest satisfaction survey program. "The customer experience has always been at the heart of Taco's John's culture," said Shawn Eby, VP of operations, in a news release.
As part of its attempt to sharpen its marketing focus and turn sales around in the US, McDonald's has named its first-ever vice president-customer officer. According to Ad Age, Fred Ehle will report to CMO Deborah Wahl and will be...
Krispy Kreme’s annual pirate-themed promotion returns Sept. 19 in honor of International Talk Like a Pirate Day. On that day, customers who talk like a pirate or wear an eye patch will receive a free Original Glazed doughnut.
Louisville, Ky.-based QSR Automation announced the release of DineTime Host version 3.0, a browser widget that when added to a restaurant's website provides self-service reservation options that sync in real time.
OrderUp, a Baltimore mobile and online food ordering and delivery service, announced the company raised $7 million in funds for nationwide expansion and delivery technology.
With the introduction of the Cinnabon Baking Kit, available exclusively at 2,500 Walmart stores, consumers can now create the popular cinnamon rolls at home. Each kit makes eight cinnamon rolls; the same ingredients can be used to make other treats...
CBS NorthStar announced an update to its NorthStar Order Entry technology that allows restaurants to provide a jukebox feature to table ordering.
The new locations will use NCR hardware, Aloha software, and above-store reporting software for remote monitoring of sales and POS activities in real time.
The opening of a Hardee's in Marassi, Egypt, and a Carl’s Jr. in Conroe, Texas, mark major milestones for CKE Restaurants Holdings Inc. Opened in late July, the Marassi Hardee's is CKE's 3500th restaurant worldwide.
Customers at one New Zealand McDonald's restaurant can enjoy meals inside a refurbished DC-3 plane.
Char-Hut Restaurants announced the celebration of National Potato Day on Aug. 19 by offering a free order of potatoes.
Burger King Worldwide Inc. announced today it is bringing back Chicken Fries for a limited time.
McDonald's restaurants in South Florida are beefing up their speed of service efforts. According to the Miami Herald, from now through Aug.
Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.
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