Infographic: Digital Signage: Drive-thru Technology for the Next Generation

This infographic will explain why going digital is good for customers and great for restaurants.

Type: Infographic

Sponsor: Panasonic Professional Display Company


Infographic: 5 Things Restaurant Mobile Apps Must Include

Mobile innovations continue to grow at a staggering pace and to win the game, your brand's mobile app is going to need more than just a menu, nutritional information and restaurant locations.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit


4 Ways Digital Signage Can Help Manage Inventory

The flexibility of digital menu boards can help operators easily solve a variety of inventory issues.

Type: White Paper

Sponsor: Scala, Inc.


Quantifying the Commitment to Your Customer Centricity

Truly customer-centric organizations seek out the technology that best allows them to listen to their customers—both individually and in aggregate.

Type: Infographic

Sponsor: InMoment


Loyalty Modeling: Mapping the Customer Experience

All brands deliver something. Smart brands work to deliver an exceptional customer experience at every customer touchpoint. Other brands usually succeed only in delivering a wide range of satisfaction to their customers. It’s up to you to decide what kind of brand you’re going to be.

Type: White Paper

Sponsor: InMoment


FourKeys of Customer-Centric Organizations

Some brands get away with taking a casual approach to their customer experience. But, unless you’re one of those imaginary organizations, you’re probably not getting away with anything.

Type: White Paper

Sponsor: InMoment


Mobile Surveys & Reporting: Mobile Optimization For Managers On The Move

As the numbers above indicate, mobile device technology continues to advance and be adopted by people all over the world. The result is an empowered consumer phenomenon, which enables customers to shop online, compare brands and prices, read reviews and feedback, and share customer experiences via social media channels.

Type: White Paper

Sponsor: InMoment


Location Engagement Doesn’t Come from Reading Reports: How to engage location managers to deliver great customer experiences

A cloud of economic uncertainty continues to hang over many consumers. They understand the challenges of the current economic climate and are changing how they behave as a result.

Type: White Paper

Sponsor: InMoment


How To Keep Fraud Far From Your Customer Experience Data

You may be surprised to learn that customers and competitors aren’t the only threat to good customer experience data. When it comes to collecting valid customer feedback, your own employees have considerable influence, as well. Fortunately, that just means the power to control your data lies within your organization.

Type: White Paper

Sponsor: InMoment


Empathica Consumer Insights Panel: Analysis of U.S. Consumer Feedback Behaviors

The Wave 1 2012 Empathica Consumer Insights Panel surveyed more than 6,500 U.S. consumers, evaluating consumer perceptions on topics ranging from customer feedback behaviors to the use of technology in retail shopping experiences.

Type: White Paper

Sponsor: InMoment


Putting The Customer At The Center Of Employee Engagement

If you hold a management position today, then employee engagement is important to you. It’s a challenging subject—difficult to nail down, tricky to influence—but well worth the effort.

Type: White Paper

Sponsor: InMoment


Socialize Your Guest Experience in 3 Steps

To get in front of these consumer trends, brands need to move beyond “viewing” guest feedback and evolve their guest experience management programs into Social CEM (Customer Management Solutions) solutions that drive action and encourage positive staff behaviors.

Type: White Paper

Sponsor: InMoment


The Three Ways Today’s Review Sites are Failing Brands

Online reputation has always been important for brands – and this is even more critical in the social media age. In fact, according to Forbes1, a brand’s reputation was recognized as the number one driver for business value.

Type: White Paper

Sponsor: InMoment


Customer Reviews:Retaining Integrity& Realizing Value

Online review sites are valuable resources for customers and corporations alike, but there’s a dark cloud that’s been looming over them since their inception: fraud.

Type: White Paper

Sponsor: InMoment


Platform Features & Functionality

The diagram within this download addresses most of the top-level requirements for a comprehensive Remote Order & Pay or Mobile Commerce strategy. Some industry segments, e.g. pizza, may have additional specific requirements. The diagram is presented at a summary level. View now.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Six Critical Elements of the Mobile Commerce Process

Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Brand in the Hand

You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....

Type: White Paper

Sponsor: Avanti Commerce Inc.


What Do Your Customers Really Want from Mobile Commerce?

What do your customers really want from mobile commerce? Familiarity - convenience - speed - ease of use: these are the four key benefits your customers seek from your Mobile Commerce application.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Is Mobile Commerce Ready for QSR?

The widespread adoption of the smartphone has triggered a growing reliance on technology to enhance or expedite daily purchasing events. The average consumer has become increasingly comfortable with eCommerce purchases. This, combined with an ever-present focus on convenience within the...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Why Is Mobile Commerce So Important?

Consider the most likely, most frequent purchase occasion… perhaps you want to grab a cup of coffee on your way to work, or maybe you need a quick bite in the middle of your day between meetings.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Avanti's Remote Order & Pay Platform

Avanti Commerce Inc. provides restaurants with a white label, fully customizable platform that enables the end customer to Remote Order & Pay directly from their smartphones, tablets or desktops, enhancing interaction with customers and providing a new, convenient way to Remote Order & Pay.

Type: Brochure

Sponsor: Avanti Commerce Inc.


Infographic: Think Mobile First

The impact of mobile on the retail and restaurant industries continues to grow. This infographic gives the key data points to explain why mobile is an investment worth making.

Type: Infographic

Sponsor: Isis


Success Starts with Strategy: A 5-Step Guide to Develop Your In-Store Digital Content Strategy

Don’t let the attraction of shiny digital technology lead you to abandon your strategic marketing habits. Digital marketing is just like any other marketing — it’s a tool to help you achieve your business objectives.

Type: White Paper

Sponsor: Wireless Ronin Technologies


2013 Retail Customer Experience Executive Summit Agenda

The 2013 Retail Customer Experience Executive Summit promises to be the best “Customer Experience” event of the year. The 4th annual Summit takes place August 13-14 in sunny San Diego. Click here to view the latest agenda.

Type: Brochure

Sponsor: Retail Customer Experience Executive Summit


Visiting Burger King in Germany Becomes a Multimedia Experience

BURGER KING Deutschland has equipped its restaurants with plasma displays and interconnected its individual restaurants via a communications network. With its very own TV channel, the King Channel, and a digital menu board, BURGER KING(R) has not only made its...

Type: Case Study

Sponsor: Scala, Inc.


Taking BYOD to the Next Level: Leveraging Customers' Mobile Devices to Increase Loyalty and Drive Sales

The rise of Bring Your Own Device (BYOD) programs is considered the most radical shift in business computing since PCs entered the workplace. With personal mobile devices now mainstream and able to pack the same computing punch as business devices,...

Type: White Paper

Sponsor: Wireless Ronin Technologies


Case Study: Scotty's Brewhouse

Download to see how the PeopleMatter Platform helped Scotty's Brewhouse: -Improve compliance and efficiency, -Increase candidate quality with assessments, -Automate processes to fit its tech-savvy brand and -Reduce time-to-hire and turnover rates.

Type: Case Study

Sponsor: PeopleMatter


Case Study: Noodles

Download to see how the PeopleMatter Platform helped Noodles: -Reduce data-entry errors and omissions, -Increase payroll accuracy, -Improve employee engagement and -Optimize hiring and onboarding efficiency.

Type: Case Study

Sponsor: PeopleMatter


Turnover's Top Five Most Wanted

Turnover runs rampant in the service industry. It robs organizations of productivity, profit and high-performing talent. Learn more about each repeat offender, what to do in case of an encounter, and the potential retention reward with detailed profiles in PeopleMatter's "Turnover's Top Five 'Most Wanted'" eBook.

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 1

Just fill out the form to access ‘Part 1’ of our four-part eBook, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll break down the basics of hourly workforce communication, including: -Where communication breaks down -Who all’s in the conversation -What everyone’s saying -How they’re getting the message across

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 2

Just fill out the form to access ‘Part 2’ of our four-part guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you the seven best practices for getting Corporate messages out, across and ingrained, as well as:...

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 4

Just fill out the form to access ‘Part 4’ of our four-part communication guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you eight mobile must-have best practices, including: -What every good service-industry business should be shamelessly...

Type: White Paper

Sponsor: PeopleMatter


Sche-DUEL: Automated vs Manual Scheduling

Creating, changing and cost-controlling schedules can leave you feeling beat-up and worked-over. Discover which method — automated or manual — wins-out when we put the two in a head-to-head duel and how you can: -Increase manager productivity 63% -Improve shift-trading...

Type: Infographic

Sponsor: PeopleMatter


Stand Off at the Turnover Corral: The Latest Look at Turnover in the Wild, Wild Service Industry

Stave off all scamps and scalawags from your service-industry business. Our infographic arms you with the trends, tips and technologies you need to duel-down turnover, including how to: Increase retention 325% Improve employee and managerial engagement Optimize operations with technology

Type: Infographic

Sponsor: PeopleMatter


Workforce Management Derailed

Discover the ‘disconnect’ in using multiple solutions to hire, train, schedule and engage your hourly workforce; why three out of five U.S. orgs can’t optimize their business because of it; and how an integrated platform can help you see: -40%...

Type: Presentation

Sponsor: PeopleMatter


Anatomy of a Paper Schedule

Are your labor-management practices 'inferior' to the competition's? Manual methods not making the 'cut' for your hourly workforce? Dissect inefficient paper processes, and discover the 'superior' scheduling solution that can: -Reduce overtime 21% -Increase productivity 63% -Increase efficiency 35% Ace...

Type: Presentation

Sponsor: PeopleMatter


Maximizing the Customer Experience by Generating and Managing Simultaneous Customer Engagement

Omnichannel retailing is a term increasingly used to describe the maximization of the customer experience through the variety of communications technologies currently available. International Data Corporation (IDC) defines an omnichannel retailing strategy as “enabling an organizational and technology framework for...

Type: White Paper

Sponsor: Wireless Ronin Technologies


Customer Experience Technology Buyer's Guide 2012

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you find the right partners to implement the latest solutions in your business. From the publishers...

Type: Special Report

Sponsor: Reflect Systems


Culture Connection: Linking Culture, Brand and Revenue

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization. Create a...

Type: Webinar

Sponsor: PeopleMatter


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