McDonald’s ordered to pay $27M in teens’ death trial

On Wednesday, a Texas jury awarded a $27 million verdict against McDonald's after finding that lax security at one of the chain's restaurants contributed to the deaths of two Texas teenagers in 2012. According to a news release, Blinn College...


Feds charge a suspected major cyber thief

Everyone in retail can breathe a little easier today knowing that federal authorities have charged David Benjamin Schrooten, or as he is known in cyber space “Foretezza,” with multiple counts of credit card theft.  Allegedly, Schrooten, who is a Dutch national, and his U.S. accomplice, Christopher A.

The most important issue facing restaurant owners today: tip reporting

I’ve worked many years for tips. I began my restaurant career when I was 14 (don’t tell the Labor department).

Value Menu: The top 12 benefits of digital menu boards [Infographic]

We surveyed QSR and fast casual operators to learn the top benefits of digital menu boards. We turned the results into this cool infographic.

When is food service NOT a restaurant?

If you own a place that sells prepared food for people to eat, you're in the restaurant business, right? Not necessarily. While the U.S. Food and Drug Administration is expected to finally issue its final rules on menu labeling required...

But I thought it was being done – Inspecting the expected

We may have too much faith that it cannot happen, or won’t happen or we’re simply naïve. Perhaps we don’t seek, therefore we don’t find.

Wrestling with a million dollar baby - skimming

The restaurant industry is rife with ways to lose profitability. Just when you think you have things buttoned up, a new twist comes along that can threaten your business and you may not even know about it.

Fast Casual Executive Summit: NRA calls for activism

Sue Hensley, senior VP of communications for the National Restaurant Association, speaks with's Joseph Grove on how operators can help take on the big issues facing the industry.

Disproving the Top 3 employee tax credit misconceptions

Technology has transformed the process of qualifying employees for tax credits and collecting Uncle Sam’s incentives. What was a manual, red tape-ridden process ripe with high potential for errors has become a streamlined digital transaction. In my last column, I...

Drive productivity, compliance and revenue through automation

The use of too much paper cuts hiring efficiencies and weighs down your business. In fact, when reviewing the hiring practices of a publically traded restaurant chain, we found it spends $76,000 a year just to print applications. That's roughly 76 tons of paper. Automation, on the other hand, isn't the future.

Menu labeling and the impact on operators

Betsy Craig shares some points from her presentation at the 2011 Pizza Executive Summit.

See More »


McDonald’s largest franchisee named a ‘best place to work’

Arcos Dorados, McDonald’s largest franchisee with more than 2,000 restaurants in Latin America and the Caribbean, has been ranked No. 4 on the “best places to work in Latin America” list, compiled by the Great Place to Work Institute.

California repeals requirement for glove use by restaurant workers

California lawmakers repealed a regulation requiring restaurant employees to use gloves or utensils to handle food going directly to diners, according to the Fresno Bee. The regulation would have gone into effect on July 1. The regulation was similar to...

District of Columbia bans polystyrene food, beverage containers

The Washington Post reports that Washington, D.C. lawmakers voted Tuesday to ban the use of plastic-foam food and drink containers by 2016.

Franchise association files lawsuit against Seattle for $15 min. wage vote

The International Franchise Association and five franchisees filed a lawsuit in U.S. District Court in Seattle on Wednesday, seeking to block Seattle’s recently enacted law to increase to the city’s minimum wage to $15 an hour. The complaint alleges the...

Quiznos’ reorganization plan approved by bankruptcy court

Quiznos’ bankruptcy plans are off the table for now. The company announced that the U.S.

McDonald's Canada halts foreign worker program amidst investigation

McDonald's Restaurants of Canada Limited has voluntarily halted its Temporary Foreign Worker Program in light of an investigation from the Employment and Social Development Canada. In a statement, the company said: "As a direct result of those discussions (with the...

NY franchisees reach settlement in McDonald's wage theft suit

Less than a week after a handful of lawsuits were brought against McDonald's for wage theft accusations, New York state has reached a settlement with seven of the chain's franchisees. New York was one of three states targeted in the...

Dunkin' franchisee ordered to pay for age discrimination complaint

The Pennsylvania Human Relations Commission has ordered Paksh LLC, of Hagerstown, Md., to pay more than $7,591 to Sharon L. Emmons, of Chambersburg, Franklin County, for discriminating against her based on her age. According to a news release from the...

Subway franchise group adds legal partnership

LegalShield and the North American Association of Subway Franchisees have teamed up to offer LegalShield's small business legal plan to Subway franchisees. The new partnership gives more than 11,000 Subway franchisees across North America the ability to protect their business,...

SSP America names new general counsel

SSP America, which operates food and beverage brands in travel locations worldwide, has named Jagpreet (Jag) Singh as general counsel and member of the company's leadership team. With more than 15 years of commercial legal experience, Singh comes to SSP...

McDonald's franchise sued for paying via debit card

A Pennsylvania woman is suing a McDonald's franchisee for paying her through a debit card in lieu of an actual paycheck. Natalie Gunshannon, a former employee at a McDonald's restaurant in Shavertown, Pa., said she and other employees were paid...

NeoMedia, Krispy Kreme reach agreement on mobile barcode patent

NeoMedia Technologies Inc., a global mobile barcode management solution provider, announced that it has reached an agreement with Krispy Kreme with respect to NeoMedia's patents related to mobile barcode resolution. Further details about the agreement were not disclosed. NeoMedia Technologies...

McDonald's franchisee leaves system after labor violation allegations

Andy Cheung, the Pennsylvania-based McDonald's franchisee accused of labor abuse and exploitation by international student guestworkers earlier this month, has agreed to sell his three restaurants. According to the Wall Street Journal, McDonald's Corporate began investigating the situation immediately after...

Guestworkers at McDonald's franchise file labor abuse complaints

International student guestworkers at a McDonald's franchise in Pennsylvania have filed complaints with the Department of State (DOS) and Department of Labor (DOL) a day after alleging labor abuses. The three McDonald's units are under the ownership of franchisee Andy Cheung.

Subway sued over 'footlong' claim

A week after a photo went viral showing a Subway footlong actually measuring in at 11 inches, two New Jersey men have sued the company for false advertising. According to the Associated Press, the plaintiffs filed the suit Tuesday in...

See More »