There’s more to mobile payments than payments: Engaging Your Customers in the Age of the New Mobile Wallet

The shift to mobile payments is underway, especially now that Apple is encouraging customers to pull out their smartphones instead of their old leather wallets every time they pay. But the possibilities for brands to capitalize on the mobile wallet revolution extend far beyond payments.

Type: Presentation

Sponsor: LevelUp


Webinar: There's more to mobile payments than payments: engaging your customers in the age of the new mobile wallet

The shift to mobile payments is underway, especially now that Apple is encouraging customers to pull out their smartphones instead of their old leather wallets every time they pay. But the possibilities for brands to capitalize on the mobile wallet revolution extend far beyond payments.

Type: Webinar

Sponsor: LevelUp


Webinar: Text Analytics 101: Watch Your Language

Words possess the power to lift you up and break you down. Especially the words of your customers. Is your company equipped to listen and act upon the messages your customers are sending about your brand?

Type: Webinar

Sponsor: InMoment


Uses of Digital Signage in Transportation

Digital signage quickly is replacing static signage in transportation applications. Along with displaying schedule information, digital signage can serve double duty by advertising products and services and generating additional revenue.

Type: Guide

Sponsor: LG Electronics USA, Inc.


Infographic: 5 Things Restaurant Mobile Apps Must Include

Mobile innovations continue to grow at a staggering pace and to win the game, your brand's mobile app is going to need more than just a menu, nutritional information and restaurant locations.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit


The Top 10 Trendsetting Executives in QSR (2013)

Who are the biggest trendsetters in QSR in 2013?

Type: White Paper

Sponsor: QSRweb.com


Digital Display Technology: An Introduction to Digital Signage

Digital signage is a viable and effective communications tool, but companies taking the first step in signage deployment will be much more successful on the playing field if they understand the basics of what digital media is and how it operates. Learn the basics of digital signage and how to make it most effective.

Type: Guide

Sponsor: LG Electronics USA, Inc.


Internet Marketing and the Social Media (Slides)

Industry leaders provide vital information regarding the use of the Internet and Social Media to aid in your restaurant's growth. Download the slides from presentations given by: Boris Bugarski, Murgent/ Paul Barron, Fast Casual/ John Pepper, Boloco at the Fast Casual Executive Summit 2009.

Type: Presentation

Sponsor: Fast Casual Executive Summit


Brand Builders (Slides)

Industry leaders share tips and trends on how to enhance brand building in your restaurant through emotional connections with your customers. Download the slides from presentations given by: Ed Frechette, Au Bon Pain/ Alan Hixon, Mooyah Burgers and Fries/ Dan Kim, Red Mango/ Patrick Benisillo, VGS at the Fast Casual Executive Summit 2009.

Type: Presentation

Sponsor: Fast Casual Executive Summit


Brain Exchange (Slides)

Brain Exchange Session. Find information on discussions relating to eight topics including: Fast Casual Startups, Menu Development, Web & Social Marketing, Team Dynamics, Winning Brand Design, Building Online Ordering and Catering, Direct Mail, and Leadership Techniques.

Type: Presentation

Sponsor: Fast Casual Executive Summit


Learning the New Financial Business Model (Slides)

Industry leaders share ways to capitalize on financial business models. Download the slides from presentations given by: Louis J. Basile Jr., Wildflower Bread Company/ Jim Greco, Bruegger's Enterprises, Inc./ Larry Reinstein, Fresh City at the Fast Casual Executive Summit 2009.

Type: Presentation

Sponsor: Fast Casual Executive Summit


2009 Called. It Wants Its Text Analytics Back.

Customer comments are more important than ratings, scores, trends, and key drivers. This truth is apparent once we remember that data-heavy surveys began as an imperfect stand-in for real customer dialog.

Type: White Paper

Sponsor: InMoment


A Good Business Should Blame Its Tools

As our world advances and develops, technology is becoming a great differentiator. Sure, technology’s only as good as the people who use it, but having the best tools in the business doesn't hurt either.

Type: Infographic

Sponsor: InMoment


Case Study: Costa Vida Generates 39,866 Public Reviews for 54 Locations in a Six-Month Period Using Opentell™

After seeing positive results produced by Mindshare’s VoC technology, Costa Vida wanted a way to showcase and publicize the customer feedback they were receiving. They found that reviews on other thirdparty review sites were infrequent and not indicative of the actual customer experience at Costa Vida locations.

Type: Case Study

Sponsor: InMoment


InMoment Weapons Catalog

We mostly deal with these weapons on computer screens, but we’ve seen them take on all sorts of forms. However you decide to use them, our arsenal of VoC weapons give you a fighting chance in the apocalyptic, zombie-infested world of online reviews.

Type: White Paper

Sponsor: InMoment


Socialize Your Customer Experience in 3 Steps

If there are any doubts about the influence consumers now have over a brand’s success, all one needs to do is take a peek at social media and view the conversations happening. They’re not only getting louder, they are happening far more frequently—thanks to the enabling technology of the day: smartphones.

Type: White Paper

Sponsor: InMoment


Quantifying the Commitment to Your Customer Centricity

Truly customer-centric organizations seek out the technology that best allows them to listen to their customers—both individually and in aggregate.

Type: Infographic

Sponsor: InMoment


Loyalty Modeling: Mapping the Customer Experience

All brands deliver something. Smart brands work to deliver an exceptional customer experience at every customer touchpoint. Other brands usually succeed only in delivering a wide range of satisfaction to their customers. It’s up to you to decide what kind of brand you’re going to be.

Type: White Paper

Sponsor: InMoment


FourKeys of Customer-Centric Organizations

Some brands get away with taking a casual approach to their customer experience. But, unless you’re one of those imaginary organizations, you’re probably not getting away with anything.

Type: White Paper

Sponsor: InMoment


Whitepaper: Analysis of Successful Digital Signage Networks

In a world full of Tivos, where viewers get a fiendish pleasure out of zapping commercials at every chance, it’s not the same old game for Madison Avenue anymore. The fragmentation of mass media is forcing advertisers to chase an ever-diminishing slice of what once was a pretty simple mass market.

Type: White Paper

Sponsor: Scala, Inc.


Visiting Burger King in Germany Becomes a Multimedia Experience

BURGER KING Deutschland has equipped its restaurants with plasma displays and interconnected its individual restaurants via a communications network. With its very own TV channel, the King Channel, and a digital menu board, BURGER KING(R) has not only made its...

Type: Case Study

Sponsor: Scala, Inc.


Digital Communication at Your Service on Your Road Trip

The German Autobahn welcomes many drivers and is the world`s third longest network of high quality highways. If you are one of the 500 million travelers who annually visit these roads, you have surely seen many Tank & Rast locations.

Type: Case Study

Sponsor: Scala, Inc.


Scala Inc. Deal with Fortune 500 petroleum Giant StatoilHydro of Norway

StatoilHydro is an integrated technology-based international energy company primarily focused on upstream oil and gas operations. Ranked #70 on the Fortune 500 list StatoilHydro is the 13th largest petroleum company in the world.

Type: White Paper

Sponsor: Scala, Inc.


Innovative Interactive Shopping Experience Boosts Average Order Value in Mobile Phone Store

In Belgian Antwerp, Telenet Mobile has introduced a brand new, highly innovative shopping concept. Experience is key in the Telenet mobile store. Consumers can make use of various types of assistance to help them choose the right communication devices, mobile phone plans, and accessories.

Type: Case Study

Sponsor: Scala, Inc.


Digital signage puts the power into “power shopping”

Looking to maximise its assets at the London shopping centre, Westfield’s Brand Partnership Division looked for a world class digital signage network to complement the scale of the site and the consistently high number of domestic and international visitors.

Type: Case Study

Sponsor: Scala, Inc.


Leading Telecommunications Provider in the Netherlands Increases Sales with Dynamic In-Store Messaging

In 2008, KPN knew it was time to change the retail strategy in its KPN Primafoon stores when the company found itself facing several challenges: perceived long waiting times in the stores, a low conversion rate, low revenues per customer and a low in-store representation of the core customer focus group (25- to 40-years olds).

Type: Case Study

Sponsor: Scala, Inc.


Miele brings its brand to life by placing Scala at the heart of its first Inspirience Centre in Vianen, The Netherlands



Type: Case Study

Sponsor: Scala, Inc.


Foodservice Social Media Universe: Developing a Social Media Strategy

In this keynote presentation, delivered during the 2011 Foodservice Social Media Universe, Altimeter Group’s industry analyst Jeremiah Owyang, he defines how companies of all sizes should develop a social strategy for their restaurant. His presentation contains research using real world...

Type: Presentation

Sponsor: Foodservice Social Media Universe 2011


Culture Connection: Linking Culture, Brand and Revenue

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization. Create a...

Type: Webinar

Sponsor: PeopleMatter


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