Service remains priority for restaurant patrons even as technology usage increases

The National Restaurant Association has released new research that shows overall technology use in restaurants is increasing. More than one-third of consumers say they are more likely to use technology-related options in restaurants now, compared to two years ago. In...

FEATURES


Taco Bell's new mobile app the brand's 'biggest innovation since the drive-thru'

Taco Bell fans can order ahead, pay, gift and 'Rotate to Reorder.' The company also announced a catering and Google Glass training test.

People don’t just leave bad managers...They also leave bad schedules

Mobile tools help your team plan ahead, and when the schedule finds its way to mobile phones, you can kiss the 'I didn’t know' excuse goodbye.

Prognostication: 2015 menu trends

Beverages, micro-local, crowdsourcing and increased competition from nontraditional foodservice outlets are all expected to shape the restaurant landscape in 2015.

Will Apple Pay be good, bad or neutral for the restaurant industry?

Seth Priebatsch, LevelUp's Chief Ninja, prognosticates about the future of Apple's mobile payments platform as it applies to restaurant chains.

Which is better for your business: A mobile website or a mobile app?

Millennials expect your website to have more than just your location, hours of operation and phone number; they want to see your menu, reviews, promotions and photos.

McDonald’s 'aggressive change' includes localization, digitization

The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.

Is it time for a mobile site? Check for yourself in Google Analytics

Sixty-one percent of mobile users will simply leave a website that is not optimized for viewing on their device and will move on to competition.

Nine keys for driving speed of service

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

Taking the ambiguity out of local marketing strategies

HuHot's VP of Marketing shares how to get franchisees to weigh in on marketing decisions, and how to blend corporate standards with local store marketing techniques.

How to use technology to turn customers into loyalists

There is no longer a one-size-fits-all approach to marketing; technology is personalizing the customer experience.

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NEWS


Wix.com acquires OpenRest

OpenRest's integration into the Wix platform will enable restaurant owners to take orders directly from their Wix websites and native mobile apps.

TouchBistro, Merchant Warehouse team up for mobile payments

TouchBistro will use Merchant Warehouse's Genius Customer Engagement Platform to process payments made via the TouchBistro POS solution.

Webinar will take marketers beyond mobile payment

For restaurants and retailers, the possibilities opened by the mobile wallet revolution extend far beyond payments.

McDonald’s adds support for Softcard mobile payment platform

McDonald's today announced it is adding support for Softcard. Customers can use their smartphones to pay and apply offers in both McDonald's restaurants and drive-thru lanes. With 14,000 US locations, McDonald's announcement marks the largest deployment of NFC-based mobile commerce...

Baskin-Robbins turns to Twitter for Halloween promo

Baskin-Robbins has partnered with The Hershey Company for its new Spooktacular Twitter sweepstakes. All week, fans will have the chance to win a $50 Baskin-Robbins gift card and free Heath Bars for a year. To win, followers need to tweet...

Tim Hortons' dual-button Visa card receives Innovation Award

The CIBC Tim Hortons Double Double Visa Card was recognized with an IVIE award for payments innovation at the recent ACT Canada Annual Awards gala held in Toronto. According to a news release, the award was for Canadian Payments Benefiting...

Dunkin' Donuts kicks off new interactive campaign with Liverpool Football Club

Dunkin' Donuts has announced a new "Kick It with LFC Sweepstakes" in partnership with Liverpool Football Club. The sweepstakes will give one fan the chance to score a trip for two to Liverpool, England, to watch Liverpool FC play Manchester United FC at Anfield stadium. From now through Nov.

Venuelabs launches free social listening tool for small businesses

AboutLocal lets small retailers listen to and engage with their customers in real time across hundreds of disparate online channels.

Dunkin' Donuts gets into the Halloween spirit

Dunkin' Donuts has announced the return of its seasonal Boston Scream Donut in time for Halloween. A variation of the brand’s Boston Kreme Donut, the Boston Scream Donut includes a special orange icing drizzle design. Dunkin' Donuts is also serving a Halloween Pumpkin Donut, shaped to resemble a jack-o-lantern.

Mister Donut plans mobile loyalty program rollout after successful pilot

El Salvador franchise Mister Donut is testing a mobile loyalty pilot program with Mozido. Mister Donut initially rolled out the mobile loyalty initiative, Orange World, with Mozido to seven of its restaurants in order to gain better insight into their...

Lightspeed adds restaurants to POS portfolio

Commerce platform provider Lightspeed has announced its entry into the hospitality industry with the launch of Lightspeed Restaurant. According to a news release, Lightspeed now serves 21,000 businesses processing over $8.2B in sales annually. The company also announced that it...

Groupon launches business ratings platform

Groupon has launched more than 7 million new listings for merchants called Pages, a platform that includes ratings, tips, money-saving opportunities and other information about merchants throughout the US. For the first time, Groupon is using a platform to publish...

Zomato restaurant discovery service launches in Canada

Zomato plans to expand across Australia, Europe, South-East Asia, the Middle East and the Americas in the coming months.

Mahana releases tool for mobile payment benchmarking

Restaurants can benchmark their implementation, use and acceptance of emerging mobile payment technologies against the industry using Mahana's Payment Experience Evaluation Report

Lavu iPad POS partners with Staples for restaurant bundle availability

Lavu Inc. has partnered with Staples Inc.

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