Infographic: 5 Things Restaurant Mobile Apps Must Include

Mobile innovations continue to grow at a staggering pace and to win the game, your brand's mobile app is going to need more than just a menu, nutritional information and restaurant locations.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit


What is a mobile payment? [Infographic]

There's a surprising amount of misinformation and confusion being sown about mobile payments. (Even by well-meaning news organizations and reputable tech sites.) Mobile Payments Today felt it was time to cut through the hype and clear things up... with an infographic.

Type: Infographic

Sponsor: Mobile Payments Today


Socialize Your Customer Experience in 3 Steps

If there are any doubts about the influence consumers now have over a brand’s success, all one needs to do is take a peek at social media and view the conversations happening. They’re not only getting louder, they are happening far more frequently—thanks to the enabling technology of the day: smartphones.

Type: White Paper

Sponsor: InMoment


Mobile Surveys & Reporting: Mobile Optimization For Managers On The Move

As the numbers above indicate, mobile device technology continues to advance and be adopted by people all over the world. The result is an empowered consumer phenomenon, which enables customers to shop online, compare brands and prices, read reviews and feedback, and share customer experiences via social media channels.

Type: White Paper

Sponsor: InMoment


Location Engagement Doesn’t Come from Reading Reports: How to engage location managers to deliver great customer experiences

A cloud of economic uncertainty continues to hang over many consumers. They understand the challenges of the current economic climate and are changing how they behave as a result.

Type: White Paper

Sponsor: InMoment


How To Keep Fraud Far From Your Customer Experience Data

You may be surprised to learn that customers and competitors aren’t the only threat to good customer experience data. When it comes to collecting valid customer feedback, your own employees have considerable influence, as well. Fortunately, that just means the power to control your data lies within your organization.

Type: White Paper

Sponsor: InMoment


Empathica Consumer Insights Panel: Analysis of U.S. Consumer Feedback Behaviors

The Wave 1 2012 Empathica Consumer Insights Panel surveyed more than 6,500 U.S. consumers, evaluating consumer perceptions on topics ranging from customer feedback behaviors to the use of technology in retail shopping experiences.

Type: White Paper

Sponsor: InMoment


Putting The Customer At The Center Of Employee Engagement

If you hold a management position today, then employee engagement is important to you. It’s a challenging subject—difficult to nail down, tricky to influence—but well worth the effort.

Type: White Paper

Sponsor: InMoment


Socialize Your Guest Experience in 3 Steps

To get in front of these consumer trends, brands need to move beyond “viewing” guest feedback and evolve their guest experience management programs into Social CEM (Customer Management Solutions) solutions that drive action and encourage positive staff behaviors.

Type: White Paper

Sponsor: InMoment


The Three Ways Today’s Review Sites are Failing Brands

Online reputation has always been important for brands – and this is even more critical in the social media age. In fact, according to Forbes1, a brand’s reputation was recognized as the number one driver for business value.

Type: White Paper

Sponsor: InMoment


Customer Reviews:Retaining Integrity& Realizing Value

Online review sites are valuable resources for customers and corporations alike, but there’s a dark cloud that’s been looming over them since their inception: fraud.

Type: White Paper

Sponsor: InMoment


Platform Features & Functionality

The diagram within this download addresses most of the top-level requirements for a comprehensive Remote Order & Pay or Mobile Commerce strategy. Some industry segments, e.g. pizza, may have additional specific requirements. The diagram is presented at a summary level. View now.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Six Critical Elements of the Mobile Commerce Process

Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Brand in the Hand

You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....

Type: White Paper

Sponsor: Avanti Commerce Inc.


What Do Your Customers Really Want from Mobile Commerce?

What do your customers really want from mobile commerce? Familiarity - convenience - speed - ease of use: these are the four key benefits your customers seek from your Mobile Commerce application.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Is Mobile Commerce Ready for QSR?

The widespread adoption of the smartphone has triggered a growing reliance on technology to enhance or expedite daily purchasing events. The average consumer has become increasingly comfortable with eCommerce purchases. This, combined with an ever-present focus on convenience within the...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Why Is Mobile Commerce So Important?

Consider the most likely, most frequent purchase occasion… perhaps you want to grab a cup of coffee on your way to work, or maybe you need a quick bite in the middle of your day between meetings.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Infographic: Think Mobile First

The impact of mobile on the retail and restaurant industries continues to grow. This infographic gives the key data points to explain why mobile is an investment worth making.

Type: Infographic

Sponsor: Isis


Counter Intelligence: The Snagajob Industry Hiring Report | Q4 2013

More applications are coming in and younger job seekers are getting back on the hunt. What does this mean for you?

Type: Infographic

Sponsor: Snagajob


Infographic: Employer Restaurant Survey

We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...

Type: Infographic

Sponsor: Snagajob


Taking BYOD to the Next Level: Leveraging Customers' Mobile Devices to Increase Loyalty and Drive Sales

The rise of Bring Your Own Device (BYOD) programs is considered the most radical shift in business computing since PCs entered the workplace. With personal mobile devices now mainstream and able to pack the same computing punch as business devices,...

Type: White Paper

Sponsor: Wireless Ronin Technologies


Customer Experience Technology Buyer's Guide 2012

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you find the right partners to implement the latest solutions in your business. From the publishers...

Type: Special Report

Sponsor: Reflect Systems


Foodservice Social Media Universe: Developing a Social Media Strategy

In this keynote presentation, delivered during the 2011 Foodservice Social Media Universe, Altimeter Group’s industry analyst Jeremiah Owyang, he defines how companies of all sizes should develop a social strategy for their restaurant. His presentation contains research using real world...

Type: Presentation

Sponsor: Foodservice Social Media Universe 2011


Culture Connection: Linking Culture, Brand and Revenue

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization. Create a...

Type: Webinar

Sponsor: PeopleMatter


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