How White Castle balances innovation and tradition in restaurant branding


Brand loyalists came up with the phrase, "They're so good, they'll slide down your throat."


Debunking McDonald's service time criticism

Customers and investors prefer innovation and quality over short wait times.

What it takes to build long-term vision

Write down where you want to be in one year, three years or five years as a way to better understand where you are headed and how you are going to get there.

Krispy Kreme sales, traffic jump as company begins loyalty program test

Customers can sign up for the program through their iPhone or Android device and earn reward 'Treats' for future purchases. A national roll out is expected in late 2015.

Competition for talent among hot trends for employers in 2015

The upswing in the economy means competition for talent will heat up in 2015. That means employers need to up their game when it comes to attracting and retaining the best team members.

Hurdles expected to remain in place in 2015 for restaurant operators

In addition to record-high commodities prices, labor inflation, technology costs and health care/menu labeling regulations, there is also intensified competition in foodservice.

Going back to the basics always works

Refer to the failures of your company's ancestors because there is a lot to learn there.

Lessons from a prolific, international restaurant franchisee

The president of QSR International says offering a breakeven promotion around a beverage is the 'most intelligent thing you can do' going into a new market.

'Black Friday' a boon to restaurants, too

Mall-based restaurants can see a significant spike in sales around the holiday season, bolstered by high traffic volumes and consumers' desire for indulgence.

Temporary hires can have a lasting effect

Keep an eye out for a team member who takes new peers under their wing; you just might have had an excellent trainer under your nose.

Secrets to successful restaurant site selection

Tour prospective sites in order from worst to best, which will allow you to become more confident, ask better questions and be more in control of the leasing process.

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Minimum wage employees in 21 states to get a raise in the New Year

Twenty-one states are positioned to raise their minimum wages on Jan. 1. According to a news release from the Employment Policies Institute, other cities and states are expected to follow in 2015. The following states, their current minimum wage and Jan.

OrderUp adds AOL veteran to executive team

Baltimore-based OrderUp has hired former AOL SVP of Corporate Development Michael Smith as its new VP of Corporate and Business Development. The move will support OrderUp's growth. According to a news release, OrderUp's order and delivery volume has recently increased...

Key themes for '15: Food quality, customization, customer-facing technology

Fitch Ratings released its 2015 Outlook for the US Restaurant industry, predicting an improvement in sales trends, the easing of commodities pressures and growing cash flow. However, the potential for event risk will remain in the New Year, according to...

Dunkin' Donuts aims for 410-plus net new US units in 2015

Dunkin' Brands Group Inc. announced its performance expectations for 2015 for its Dunkin' Donuts and Baskin-Robbins brands.

Wendy's names new CMO, digital VP

The Wendy's Company has announced several changes to its senior leadership team, including a new CMO and a VP to head up digital initiatives. According to a news release, the changes were made to drive growth. They include: Todd Penegor, SVP and CFO, has been promoted to EVP, CFO and International.

Agreement enables Paytronix Rewards, NCR Aloha POS integration

The new Cloud Connect integration will enable Paytronix to integrate, maintain and deploy its solution across NCR’s install base of more than 100,000 restaurant locations.

Wendy's CEO: Breakfast will not be ruled out

Bloomberg Television's Betty Liu interviewed Wendy's CEO Emil Brolick this week on a number of topics, including the chain's failed breakfast rollout and the increasing competition with fast casual concepts. Brolick said Wendy's presents a "new QSR quality at a...

Former Krispy Kreme CEO transitions to non-executive chairman

Krispy Kreme Doughnuts announced that former CEO James H. Morgan, 67, will transition from executive chairman of the board of directors to non-executive chairman, effective Jan.

Tim Hortons/Burger King joint company names exec team

Restaurant Brands International Inc., the newly formed parent company of Burger King and Tim Hortons, today announced its new executive leadership team and board of directors. The team is comprised of senior executives from both brands and includes: Daniel Schwartz, former CEO of Burger King, has been appointed as CEO.

Chick-fil-A closing satellite concept

A satellite Chick-fil-A location in Albuquerque, New Mexico, is closing next week.

Burger King, Tim Hortons officially form Restaurant Brands International Inc.

After shareholder approval from both companies this week, as well as a green light from the Canadian federal government, Burger King Worldwide and Tim Hortons Inc. have officially formed their joint company, Restaurant Brands International Inc. The transaction is expected to close Dec.

Good Times turns in 22-percent increase in restaurant-level operating profit

Good Times Restaurants Inc., parent company of Good Times Burgers & Frozen Custard and licensee of Bad Daddy’s Burger Bar, today announced its preliminary financial results for Q4 and the fiscal year. Highlights include: Same-store sales for company-owned Good Times...

McDonald's Europe exec added to International HR team

McDonald's Corporation has announced that David Fairhurst, currently chief people officer of the McDonald's Europe system, has been promoted to senior vice president, International Human Resources and Strategy, McDonald's Corporation, effective May 1. According to a news release, Fairhurst will...

McDonald's sales woes deepen in November

While some analysts claimed McDonald's sales showed some improvement in October, the same cannot be said of the company's November performance. The Golden Arches today announced that its global comp sales fell 2.2 percent in November, including 4.6 percent in...

Arby's largest franchisee bolsters executive team to support growth

Tulsa, Oklahoma-based United States Beef Corporation, Arby’s largest franchisee, has announced several executive changes to support its expansion plans. Those changes include: Co-owner Jeff Davis will transition from his current role as CEO to serve as chairman.

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You can't escape the daily operational challenges that come with managing a restaurant. Whether your biggest challenges come from the front-of-house or back-of-house, you'll find resources here to help you manage them.