Four reasons digital screens are more than menu boards

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Engaging digital signage can be a key differentiator in the customer experience by educating guests about menu items, driving craving, reducing perceived wait times, and more.

FEATURES


Taco Bell's new mobile app the brand's 'biggest innovation since the drive-thru'

Taco Bell fans can order ahead, pay, gift and 'Rotate to Reorder.' The company also announced a catering and Google Glass training test.

Who's the boss? Tips for avoiding joint employer liability

Franchisors must clearly define their roles to exclude control over the terms and/or conditions of franchisee's employees.

People don’t just leave bad managers...They also leave bad schedules

Mobile tools help your team plan ahead, and when the schedule finds its way to mobile phones, you can kiss the 'I didn’t know' excuse goodbye.

Think the QSR segment is in trouble? Consider Sonic

Sonic has dedicated a lot of resources to make sure it's ready for any launch, beginning a promotion before it goes to TV.

Will Apple Pay be good, bad or neutral for the restaurant industry?

Seth Priebatsch, LevelUp's Chief Ninja, prognosticates about the future of Apple's mobile payments platform as it applies to restaurant chains.

How to make more money and have more fun: An unconventional perspective

The best-selling author believes hard work and excellence are the two keys needed for success.

Eliminate complacency to build a thriving enterprise

People, products, markets, customers and processes are dynamic and must change in order to adapt and grow.

McDonald’s 'aggressive change' includes localization, digitization

The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.

Panera, Chipotle set sustainability standards by starting small, thinking big

The biggest opportunities to save come with packaging and waste initiatives.

Fast-paced technology changes highlighted in annual Fast Casual State of the Industry report

Restaurant operators are paying their employees more now than they were last year.

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NEWS


NRA: Restaurant Performance Index showed moderate decline in September

Restaurant operators are unimpressed about the direction of the economy.

Majority of middle market execs have positive business outlook

According to CIT Group’s newly-released and third annual Voice of the Middle Market study, a majority of middle market execs have a positive outlook for their businesses, with 63 percent indicating that their companies are better off today than last...

El Pollo Loco adds franchising exec

El Pollo Loco has named Mark A. Belanger, CFE, as VP, Franchise.

Casio teams up with MicroSale for Android POS app

Casio America Inc. recently announced its partnership with MicroSale to create TabPOS, an app for its Android-based POS systems.

National Restaurant Association adds of SVP of Strategic Alliances

The National Restaurant Association today announced the hiring of Jeffrey Calore as senior vice president of Strategic Alliances.

Restaurant Canada feathers ruffled by government's lack of transparency on chicken pricing

Restaurants Canada is calling on a government commission to be more transparent as it investigates the cost of production formula used in setting the price of Ontario chicken.

KFC Costa Rica wins regional operations competition

For the second time in three years, KFC Costa Rica has won Yum! Brands regional team challenge competition. The competition, called the C.H.A.M.P.S.

Delivery startups targeting fast food crowd

The quick-service marketplace continues to get more crowded. A growing number of online food companies are popping up, particularly in the San Francisco area, and they’re calling themselves a "healthy replacement for fast food." Bloomberg Businessweek featured some of these companies recently, including Sprig Inc., Munchery Inc.

Dunkin' Brands gets a lift from Baskin-Robbins US sales

Dunkin' Brands reported its Q3 results Thursday, which included 2-percent comp store sales growth at Dunkin' Donuts, and a 5.8-percent jump at Baskin-Robbins US. Revenue was up 3.4 percent. The company added 120 net new Dunkin' Donuts locations domestically. Despite...

HMSHost adds two execs to support development efforts

HMSHost has appointed Stephanie Havard as EVP of Restaurant Development, overseeing strategic investment, concept development and design and construction; and Derryl Benton has been named as EVP of Business Development, overseeing and extending industry contracts. Both roles will report to...

Consolidated Concepts adds two senior supply chain executives

Wade Winters is joining Consolidated Concepts as vice president of Supply Chain, and Joni Miller is joining as director of Supply Chain.

Int'l Franchise Association, Cyber Security Alliance caution franchisees about cybersecurity

International Franchise Association and the National Cyber Security Alliance will create materials to support a culture of cybersecurity.

Dunkin' Donuts franchisees strategize beverage, breakfast position

More than 100 members of the Dunkin' Donuts Independent Franchisee Owners association met this week in Las Vegas to discuss how changes in the beverage and breakfast marketplace may impact their business. According to a news release, the DDIFO members,...

Captain D's opens company store featuring coastal redesign

Captain D's is stepping up its company-owned store game with the opening of its new restaurant in the Five Points area of Birmingham on Oct. 20.

HR director provides tips for discrimination claims

Director of Human Resources David Peasall at FrankCrum, a professional employer organization, spoke out about why companies should prepare for the possibility of discrimination suits

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You can't escape the daily operational challenges that come with managing a restaurant. Whether your biggest challenges come from the front-of-house or back-of-house, you'll find resources here to help you manage them.