McDonald’s ordered to pay $27M in teens’ death trial

On Wednesday, a Texas jury awarded a $27 million verdict against McDonald's after finding that lax security at one of the chain's restaurants contributed to the deaths of two Texas teenagers in 2012. According to a news release, Blinn College...

FEATURES


Benefits 101: Simple ways to offer education assistance

Sit down with employees taking classes and explore flexible scheduling options.

McDonald's ruling holds franchisors accountable for franchise employee allegations

The National Restaurant Association claims the decision will impede job creation and create 'big business.'

Teaching in-store and digital ordering to play nice

One of the leading brands is on its way to a digital ordering majority. Is your brand ready to handle the demand from outside your walls?

How do you become the Uber of food?

When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.

Back to the Basics takes a deep look at the restaurant industry workforce

'I truly believe that great things come from people getting together and collaborating,' Mike Tyler, CEO War Room.

Breakfast, beverage competition gets a grip on Dunkin’s sales

The quarter marked Dunkin’ Donuts’ highest afternoon guest count on record, and weekly sales in June reached the highest volume.

McDonald’s points finger at marketing for sales shortfall

As part of its operations reset initiative, the chain has started to see order accuracy improvements.

How two QSRs leverage Walmart locations for brand exposure

Walmart customers are similar to Checkers and Philly Pretzel Factory customers in their quest for value, speed and convenience.

Taco Bell breakfast generating up to $120K in incremental sales

In less than six months, the brand's breakfast business is above breakeven and is about 7 percent of the menu mix.

Why your employees are frustrated with you (and what you can do about it)

Restaurants that run a reactive culture operate hour to hour, putting everyone behind and causing frustration with employees and guests.

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NEWS


NoshList adds new reservations feature for restaurants, retailers

NoshList has added reservations and scheduling features to its app, to help businesses further manage their daily wait lists. The Reservations feature has been added to the company's iPad, Android and web platforms. It can be used to make reservations...

Taco John's selects new CMO from ad agency

Taco John's has named Billie Jo Waara as its new chief marketing officer. Waara has more than a decade of marketing experience in the restaurant, tourism, banking, retail and communications industries. According to a news release, Waara's main focus will...

Culver's awards educational scholarships to employees

Culver's Very Important Partners Scholarship Program has awarded $317,000 to 254 team members nationwide in 2014 to help them further their education. Culver’s VIP Foundation is a nonprofit entity that was developed in 2002 to assist team members in achieving...

WFF launches campaign to advance women leaders

The Women's Foodservice Forum has launched the WFF 100K Strong Commitment Campaign, an industry-wide "call to action” to support the advancement of women leaders. "Women are significantly under-represented in C-suite and executive teams and we are asking the foodservice industry...

San Diego City Council passes minimum wage hike

On Monday, the San Diego City Council approved an ordinance that would raise the minimum wage to $11.50 an hour by January 2017, according to a report from Reuters. It's not a done deal. Mayor Kevin Faulconer, who has threatened to veto the bill, has 10 business days to act.

Wendy’s testing build-your-own sandwich model

The build-your-own model is quickly becoming the rule rather than the exception in the restaurant industry, thanks to fast casual players such as Chipotle. It has made its way into the pizza space and even McDonald's has tried out the model. Now, Wendy's is testing a build-your-own sandwich program.

El Pollo Loco begins public trading at $15 per share

On Thursday, El Pollo Loco Holdings Inc. announced the pricing of its initial public offering of 7,142,857 shares of common stock at $15 per share. According to a news release, in addition, El Pollo Loco has granted the underwriters a 30-day option to purchase up to an additional 1,071,429 shares.

Bloomberg puts Burger King CEO’s age, experience under microscope

Bloomberg Businessweek’s cover today shows a booster seat on top of a throne with the accompanying headline, "Burger King is run by children." The story’s spotlight centers on CEO Daniel Schwartz, who is 33 years old and one of the...

Krystal adds new leadership to marketing, supply chain departments

The Krystal Company has announced additions to its leadership team to support the company’s growth initiative, which includes reaching the $1B mark. Jason Abelkop and Chris Kermode will join the team as chief marketing officer and vice president of supply chain, respectively.

NAACP passes resolution in favor of $15 minimum wage

On Tuesday, the NAACP unanimously passed a resolution supporting a $15 minimum wage. Partial text of the resolution is below. WHEREAS, the promotion of economic justice for all is a cornerstone of the NAACP’s mission, and the organization has steadfastly...

McDonald's issues 81-cent quarterly dividend

McDonald's Board of Directors declared a quarterly cash dividend of 81 cents per share of common stock payable on Sept. 16 to shareholders of record at the close of business on Sept.

Jack in the Box Franchise Association honors multiunit owners

The National Jack in the Box Franchise Association held its 2014 Conference and Tradeshow recently in Whistler, British Columbia, with the theme: "Partnering for Success." The event included an awards ceremony which recognized longtime Jack in the Box entrepreneurs, Michael...

Coffee-flavored beer on tap at Tim Hortons’ new concept store

Tim Hortons has unveiled a new concept store, located in the Metro Toronto Convention Center. CP24.com got a peek at some of the store’s tests this week, alongside the company’s store owners and suppliers. According to the story, coffee-flavored beer,...

Burger King’s largest franchisee adds to portfolio

Carrols Restaurant Group today announced that it has signed a definitive agreement to purchase 21 Burger King restaurants from Kessler Group Inc. The restaurants are located in or around Rochester, N.Y.

Carl’s Jr., Hardee’s brands name new international boss

CKE Restaurants, parent company of Carl’s Jr. and Hardee’s, has announced the promotion of Ned Lyerly to president of its international division. "Demonstrating equal parts diplomacy, business savvy and sheer determination, Ned personifies our company’s commitment to our franchise partners and the growth of our system," CEO Andrew F.

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You can't escape the daily operational challenges that come with managing a restaurant. Whether your biggest challenges come from the front-of-house or back-of-house, you'll find resources here to help you manage them.