Employee Screening: Finding the Right Employees

Having good employees makes the difference between a good business and great business, but the employee-selection process can be loaded with challenges. This special report, sponsored by College Station, Texas-based iiX Employment Screening Services, will highlight the services available for hiring and retaining quality employees.

Type: Special Report

Sponsor: iiX Employment Screening Services


Mobile Surveys & Reporting: Mobile Optimization For Managers On The Move

As the numbers above indicate, mobile device technology continues to advance and be adopted by people all over the world. The result is an empowered consumer phenomenon, which enables customers to shop online, compare brands and prices, read reviews and feedback, and share customer experiences via social media channels.

Type: White Paper

Sponsor: InMoment


Location Engagement Doesn’t Come from Reading Reports: How to engage location managers to deliver great customer experiences

A cloud of economic uncertainty continues to hang over many consumers. They understand the challenges of the current economic climate and are changing how they behave as a result.

Type: White Paper

Sponsor: InMoment


How To Keep Fraud Far From Your Customer Experience Data

You may be surprised to learn that customers and competitors aren’t the only threat to good customer experience data. When it comes to collecting valid customer feedback, your own employees have considerable influence, as well. Fortunately, that just means the power to control your data lies within your organization.

Type: White Paper

Sponsor: InMoment


Empathica Consumer Insights Panel: Analysis of U.S. Consumer Feedback Behaviors

The Wave 1 2012 Empathica Consumer Insights Panel surveyed more than 6,500 U.S. consumers, evaluating consumer perceptions on topics ranging from customer feedback behaviors to the use of technology in retail shopping experiences.

Type: White Paper

Sponsor: InMoment


Putting The Customer At The Center Of Employee Engagement

If you hold a management position today, then employee engagement is important to you. It’s a challenging subject—difficult to nail down, tricky to influence—but well worth the effort.

Type: White Paper

Sponsor: InMoment


Socialize Your Guest Experience in 3 Steps

To get in front of these consumer trends, brands need to move beyond “viewing” guest feedback and evolve their guest experience management programs into Social CEM (Customer Management Solutions) solutions that drive action and encourage positive staff behaviors.

Type: White Paper

Sponsor: InMoment


The Three Ways Today’s Review Sites are Failing Brands

Online reputation has always been important for brands – and this is even more critical in the social media age. In fact, according to Forbes1, a brand’s reputation was recognized as the number one driver for business value.

Type: White Paper

Sponsor: InMoment


Customer Reviews:Retaining Integrity& Realizing Value

Online review sites are valuable resources for customers and corporations alike, but there’s a dark cloud that’s been looming over them since their inception: fraud.

Type: White Paper

Sponsor: InMoment


Infographic: Job Seeker Restaurant Survey

Fifty-two percent of job seekers, who have held a restaurant position, have been in the industry for three years or longer. So why is turnover a struggle for many employers?

Type: Infographic

Sponsor: Snagajob


Training Reimagined: A Powerful New Way to Make Sales Associates More Effective in an Omnichannel World

In today’s omnichannel retail environment, sales associates are not expected to be product information libraries, but are viewed as facilitators that help customers get what they want — whether it’s information, products or services.

Type: White Paper

Sponsor: Wireless Ronin Technologies


Infographic: Employer Restaurant Survey

We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...

Type: Infographic

Sponsor: Snagajob


Case Study: Mad Greens-Inspired Eats

Download to see how the PeopleMatter Platform helped Mad Greens: -Ensure 100 percent compliance with automated workflows, -Improve candidate quality with pre-hire assessments, -Increase visibility, consistency and efficiency and -Streamline hiring and onboarding operations.

Type: Case Study

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 1

Just fill out the form to access ‘Part 1’ of our four-part eBook, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll break down the basics of hourly workforce communication, including: -Where communication breaks down -Who all’s in the conversation -What everyone’s saying -How they’re getting the message across

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 2

Just fill out the form to access ‘Part 2’ of our four-part guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you the seven best practices for getting Corporate messages out, across and ingrained, as well as:...

Type: White Paper

Sponsor: PeopleMatter


Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 4

Just fill out the form to access ‘Part 4’ of our four-part communication guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you eight mobile must-have best practices, including: -What every good service-industry business should be shamelessly...

Type: White Paper

Sponsor: PeopleMatter


Integrated Talent Management System Map

Discover why Integrated Talent Management is the best way to hire, train, schedule and engage your hourly team. Zip around 19 spots to see how an integrated platform can: -Increase candidate quality 26% -Reduce background-screening challenges 69% -Boost customer satisfaction...

Type: Infographic

Sponsor: PeopleMatter


Stand Off at the Turnover Corral: The Latest Look at Turnover in the Wild, Wild Service Industry

Stave off all scamps and scalawags from your service-industry business. Our infographic arms you with the trends, tips and technologies you need to duel-down turnover, including how to: Increase retention 325% Improve employee and managerial engagement Optimize operations with technology

Type: Infographic

Sponsor: PeopleMatter


Workforce Management Derailed

Discover the ‘disconnect’ in using multiple solutions to hire, train, schedule and engage your hourly workforce; why three out of five U.S. orgs can’t optimize their business because of it; and how an integrated platform can help you see: -40%...

Type: Presentation

Sponsor: PeopleMatter


Case Study: Apple Sauce, Inc.

Manual tracking, screening and onboarding methods produced disjointed hiring practices for Apple Sauce, Inc. — a major franchisee of Applebee’s Neighborhood Bar and Grill. Decentralized data-management cost the company time, money and compliance.

Type: Case Study

Sponsor: PeopleMatter


Executive Summit Keynote Presentation (Slides)

Fast Casual Executive Summit Keynote Address. Download the slides from presentations given by: Paul Barron, Publisher and Founder FastCasual.com/ Dean Lindsay, Professional Speaker and Author The Progress Agents at the Fast Casual Executive Summit 2009.

Type: Presentation

Sponsor: Fast Casual Executive Summit


Learning the New Financial Business Model (Slides)

Industry leaders share ways to capitalize on financial business models. Download the slides from presentations given by: Louis J. Basile Jr., Wildflower Bread Company/ Jim Greco, Bruegger's Enterprises, Inc./ Larry Reinstein, Fresh City at the Fast Casual Executive Summit 2009.

Type: Presentation

Sponsor: Fast Casual Executive Summit


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