6 steps to promote staff, customer allergen awareness

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Have a disclaimer up in your restaurant that lets customers know the efforts made to accommodate diners with special dietary needs.

FEATURES


Why your employees are frustrated with you (and what you can do about it)

Restaurants that run a reactive culture operate hour to hour, putting everyone behind and causing frustration with employees and guests.

Navigating the new food codes: Part 1

Operators need to know the 8 major allergens and the best practices surrounding the use of separate containers and preparation methods designed to prevent cross-contact.

The perks of using cloud technology in your restaurant

Anthony Lye, chief product officer at Red Book Connect, also shares his thoughts on how the Millennial Generation will affect the workforce.

Reliable transportation: What does that mean for hourly workers?

If you’re located in a bike-friendly city, make sure to let seekers know and you may attract new faces.

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

Mobile: bringing instincts back to hiring

Snagajob tests video applications to enable quicker connections and hires.

Are you ready to add off-premise catering to your business?

Catering should never be an afterthought; it's a lot of work and it reflects your reputation and brand.

The difference between ‘OK’ and ‘delightful’ restaurant experiences

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

McDonald's breakfast sales not impacted by new competition

The company is undergoing a 're-set' to emphasize the importance of staffing and enhance the customer experience.

How mystery shoppers provide a 'micro view' of restaurant operations

Customers can give sentiment, but they don't have the trained eye to provide that micro view that shoppers look for.

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NEWS


AllergyEats conference planned for October in NYC

The 2014 AllergyEats Food Allergy Conference is set for Oct. 21 beginning at 8 a.m.

Restaurant recruiting firm launches regional development franchising program

Patrice & Associates, a nationwide recruiting firm specializing in the restaurant industry, has introduced a regional development franchising program. According to a news release, as part of the new program, regional developers will acquire the rights to develop 25 Patrice & Associates franchises within a specified territory.

Taco John’s creates systemwide competition for cleanest restaurant

Taco John’s has created the Silver Cup contest – a competition to find the cleanest Taco John’s restaurant in the U.S. "Our guests expect a clean dining experience. If they don’t find it at Taco John’s, they will look for...

Kronos outlines three trends transforming workforce management

Kronos Incorporated recently hosted an event with retail and hospitality executives, including those from Starbucks, Dick’s Sporting Goods, Forever 21 and more. According to a news release, attendees held discussions about trends – such as gamification, omni-channel, and global readiness...

Chicago Mayor pushes for $13 minimum wage

Earlier this week, a task force appointed by Chicago Mayor Rahm Emanuel released a recommendation that the city’s minimum wage be raised to $13 an hour by the year 2018. According to the Chicago Tribune, state lawmakers are expected to...

Restaurant industry adds 173K in first six months of 2014

Last week’s jobs report from the Bureau of Labor Statistics showed the national economy adding a net 288,000 jobs in June on a seasonally-adjusted basis. This marked the fifth consecutive month with gains of at least 200K. The positive report set off a ripple effect throughout the country, pushing the Dow Jones beyond 17,000 for the first time.

JobApp releases social recruitment platform

JobApp recently released a new Social-Mobile Recruiting Start-Up Program aimed at helping service industry employers recruit Millennials. According to JobApp, this release helps clients mine for "high potential" hourly workers using the following features: Dynamic Content Management System On-demand Campaign...

Wendy’s franchisee reports 60% reduction in turnover from BI solution

Ultimate Software, a cloud provider of people management solutions, announced today that Carlisle Corporation, a Wendy’s franchise with more than 4,800 employees, has experienced a significant decline in turnover rates since deploying the UltiPro solution in 2010. The solution measures...

Teriyaki Madness names Heather Winslett director of operations

Teriyaki Madness announced today the addition of Heather Winslett as the company’s director of operations. As the director of operations, Winslett will work with current franchisees to ensure growth, profitability, performance and adherance to brand standards, as well as oversee...

Lavu iPad POS adds scheduling tools for employees

Lavu Inc. has added new features to its mobile iPad POS software, including an Employee Portal that allows employees to view schedules online and trade shifts with other staff. Additionally, new RFID reader integration increases security and streamlines the clock...

KFC develops Google Glass training program

KFC has developed a training platform through Google Glass. According to a blog on parent company Yum! Brands' homepage, KFC wanted to condense its 80-page instruction manual into an interactive video.

Franchise association files lawsuit against Seattle for $15 min. wage vote

The International Franchise Association and five franchisees filed a lawsuit in U.S. District Court in Seattle on Wednesday, seeking to block Seattle’s recently enacted law to increase to the city’s minimum wage to $15 an hour. The complaint alleges the...

Outlook for restaurant job growth at a 2-year high

Restaurant operators’ outlook for staffing is at a two-year high, according to new information from National Restaurant Association Chief Economist Bruce Grindy. In a news release, Grindy said the industry continued to register robust job growth in May, while the...

Seattle passes $15 minimum wage; franchisees sue

Seattle’s City Council unanimously approved a minimum wage increase Monday, to $15 an hour. Mayor Ed Murray is expected to sign its passage today, which would give Seattle the highest minimum wage in the U.S. The pay scale will be...

LRS introduces survey app to address real-time service issues

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback. “Managers can’t afford to find out about a negative guest experience by reading a rant on Facebook or Yelp,” CEO Skip...

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Staffing is critical to the success of any business, but especially in the restaurant industry with its high employee turnover rates. This research center offer insights for human resources managers to help hire, train and retain the best employees.