Digital signage quickly is replacing static signage in transportation applications. Along with displaying schedule information, digital signage can serve double duty by advertising products and services and generating additional revenue.
New technology doesnt have to mean endless investment. POS systems are available now that integrate Web and mobile apps, offer real-time management tools and are scalable to meet the evolving needs of a restaurant.
Table Tracker is a table location system that helps fast-casual restaurants identify where guests are sitting. Instead of number cards, guest are given wireless Trackers that send the guest’s location to a kitchen display, effectively eliminating the need for food runners to search for guests.
The Challenge- Alondra Hot Wings shared the same challenges as any busy restaurant: How to efficiently manage the flow of customers through a busy waiting area while seating guests in a timely
The Challenge- Before converting to Check Point Surveys, Alondra Hot Wings used comment cards to process customer feedback. Owner noticed that many guests did not use the comment cards. “Some customers told us they didn’t trust comment cards because they thought the server might not turn in negative comments,” Kazarian (owner) explained.
The Challenge - When guests order a custom pizza or non-buffet menu item at Pizza Ranch, it has to be delivered to their table in time for them to enjoy it with their buffet items. Pizza Ranch was using number cards at the tables to direct food runners to where to deliver these orders.
Technology is no longer a novelty in the food service industry. It’s the key to survival and success. According to the recently released National Restaurant Association report “Restaurant Industry 2020: A Snapshot of the Future."
Front-door management is key to maximizing the rush. That’s one reason front-door management – the process of managing the guests stacked up at the front during peak times and helping them get seated quickly – is so important.
In this report, we dive into data from the Restaurant Social Media Index, providing research that connects the dots between consumer behavior and sentiment in relation to multi-unit operators and speed of service.
Beef ‘O’ Brady’s and The Brass Tap required upgrades to point-of-sale (POS) systems and requested an increase in security across 226 units nationwide. Beef ‘O’ Brady’s and The Brass Tap needed a flexible solution that would work both today and in conjunction with its expansions in the future.
Datum provides one-stop technology solutions to clients all over the globe, helping them lower costs and maximize profit. At Datum, our goal is to help our clients run their business more efficiently using technology – it’s that simple.
Customer comments are more important than ratings, scores, trends, and key drivers. This truth is apparent once we
remember that data-heavy surveys began as an imperfect stand-in for real customer dialog.
As our world advances and develops, technology is becoming a great differentiator. Sure, technology’s only as good as the people who use it, but having the best tools in the business doesn't hurt either.
After seeing positive results produced by Mindshare’s VoC technology, Costa Vida wanted a way to showcase and
publicize the customer feedback they were receiving. They found that reviews on other thirdparty
review sites were
infrequent and not indicative of the actual customer experience at Costa Vida locations.
An environment as massive and diverse as the Georgia
Aquarium, the second-largest aquarium in the world with
more than 60 exhibits and 10 million gallons of fresh and
marine water, needs a sophisticated and unique way to
interact and engage with its visitors.
It’s hard to define a generation, but “Millennials” is the popular term for those who were born between 1980 and 2000. It’s clear that this burgeoning generation has preferences and behaviors different than their predecessors—especially when it comes to jobs.
All brands deliver something.
Smart brands work to deliver an exceptional customer
experience at every customer touchpoint. Other brands
usually succeed only in delivering a wide range of
satisfaction to their customers. It’s up to you to decide
what kind of brand you’re going to be.
The diagram within this download addresses most of the top-level requirements
for a comprehensive Remote Order & Pay or Mobile Commerce
strategy. Some industry segments, e.g. pizza, may have
additional specific requirements. The diagram is presented at
a summary level. View now.
Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...
You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....
The widespread adoption of the smartphone has triggered a growing reliance on technology to enhance or expedite daily purchasing events. The average consumer has become increasingly comfortable with eCommerce purchases. This, combined with an ever-present focus on convenience within the...
Avanti Commerce Inc. provides restaurants with a white label, fully customizable platform that enables the end customer to Remote Order & Pay directly from their smartphones, tablets or desktops, enhancing interaction with customers and providing a new, convenient way to Remote Order & Pay.