Infographic: Digital Signage: Drive-thru Technology for the Next Generation

This infographic explains why going digital is good for customers and great for restaurants.

Type: Infographic

Sponsor: Panasonic


Infographic: 5 Lessons Learned From Recent Retail Data Breaches

Recent retail data breaches have put a spotlight on the frequency of these incidents. This infographic shows us the lessons learned and what you can do to protect yourself.

Type: Infographic

Sponsor: Vendor Safe Technologies


Infographic: 5 Things Restaurant Mobile Apps Must Include

Mobile innovations continue to grow at a staggering pace and to win the game, your brand's mobile app is going to need more than just a menu, nutritional information and restaurant locations.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit


4 Ways Digital Signage Can Help Manage Inventory

The flexibility of digital menu boards can help operators easily solve a variety of inventory issues.

Type: White Paper

Sponsor: Scala, Inc.


Infographic: 12 Benefits of Digital Menu Boards

A survey of quick-service and fast casual restaurant operators revealed the top benefits they get from digital menu board systems.

Type: Infographic

Sponsor: NEC Display Solutions


2009 Called. It Wants Its Text Analytics Back.

Customer comments are more important than ratings, scores, trends, and key drivers. This truth is apparent once we remember that data-heavy surveys began as an imperfect stand-in for real customer dialog.

Type: White Paper

Sponsor: InMoment


A Good Business Should Blame Its Tools

As our world advances and develops, technology is becoming a great dierentiator. Sure, technology’s only as good as the people who use it, but having the best tools in the business doesn’t hurt either.

Type: Infographic

Sponsor: InMoment


Case Study: Costa Vida Generates 39,866 Public Reviews for 54 Locations in a Six-Month Period Using Opentell™

After seeing positive results produced by Mindshare’s VoC technology, Costa Vida wanted a way to showcase and publicize the customer feedback they were receiving. They found that reviews on other thirdparty review sites were infrequent and not indicative of the actual customer experience at Costa Vida locations.

Type: Case Study

Sponsor: InMoment


Case Study: Mexican Restaurants, Inc.

Multi-location operation seeks all-purpose PCI compliance provider

Type: Case Study

Sponsor: Vendor Safe Technologies


Case Study: Burger King® Franchisee

Ghai Management Services was worrried about their network being breached by hackers and customer credit card data being stolen. Burger King Corporation made it clear, it’s up to the franchisee to create a safe environment for their guests.

Type: Case Study

Sponsor: Vendor Safe Technologies


Case Study: Town & Country Grocers

Jason Villmer, IT Manager for all Town & Country Grocers’ locations, needed a comprehensive Payment Card Industry Data Security Standard (PCI DSS) compliance and security solution. Although Villmer possessed 10 years of IT experience with the company, he lacked the time and manpower to implement an effective plan to protect the network.

Type: Case Study

Sponsor: Vendor Safe Technologies


Case Study: Apex looks to better serve customers by providing secure wireless solution

As a premier IT services and support company, APEX Digital Solutions, Inc. was seeking a reputable partner to help them expand their offering into wireless solutions. With future trends including mobile payment initiatives and interactive loyalty programs, Jason Lambiris, CEO, saw a need to provide wireless capabilities to his customers today.

Type: Case Study

Sponsor: Vendor Safe Technologies


Grabbing the Attention of Atlanta’s Fans of the Aquatic, LG’s 84-Inch Ultra HD 4K Display and 55-Inch Video Wall Enhance Exhibits within the Country’s Largest Aquarium

An environment as massive and diverse as the Georgia Aquarium, the second-largest aquarium in the world with more than 60 exhibits and 10 million gallons of fresh and marine water, needs a sophisticated and unique way to interact and engage with its visitors.

Type: Case Study

Sponsor: LG Electronics USA, Inc.


WiFi and Mobility in Retail Stores

Understanding how WiFi and Mobility affect a retail network

Type: White Paper

Sponsor: Vendor Safe Technologies


Targeting Small Retailers

Why Mom & Pop Locations Are at Risk and Why Cyber Thieves Focus on Them

Type: White Paper

Sponsor: Vendor Safe Technologies


Boost Security in 3 Areas to Thwart Malware and Hackers

Recent electronic intrusions in some of the most well-known retailers have caused business owners around the country to question whether or not they are susceptible to cybercriminals, and what they can do to protect themselves.

Type: White Paper

Sponsor: Vendor Safe Technologies


How to Profit from ATMs: A Guide for Retailers and Restaurateurs

This report provides an in-depth guide for retailers, restaurateurs and other businesses that are considering installing ATMs on their premises.

Type: Guide

Sponsor: Elan Financial Services


Infographic: The Millennial Workforce

It’s hard to define a generation, but “Millennials” is the popular term for those who were born between 1980 and 2000. It’s clear that this burgeoning generation has preferences and behaviors different than their predecessors—especially when it comes to jobs.

Type: Infographic

Sponsor: Snagajob


Quantifying the Commitment to Your Customer Centricity

Truly customer-centric organizations seek out the technology that best allows them to listen to their customers—both individually and in aggregate.

Type: Infographic

Sponsor: InMoment


Loyalty Modeling: Mapping the Customer Experience

All brands deliver something. Smart brands work to deliver an exceptional customer experience at every customer touchpoint. Other brands usually succeed only in delivering a wide range of satisfaction to their customers. It’s up to you to decide what kind of brand you’re going to be.

Type: White Paper

Sponsor: InMoment


FourKeys of Customer-Centric Organizations

Some brands get away with taking a casual approach to their customer experience. But, unless you’re one of those imaginary organizations, you’re probably not getting away with anything.

Type: White Paper

Sponsor: InMoment


Uses of Digital Signage in Transportation

Digital signage quickly is replacing static signage in transportation applications. Along with displaying schedule information, digital signage can serve double duty by advertising products and services and generating additional revenue.

Type: Guide

Sponsor: LG Electronics USA, Inc.


Platform Features & Functionality

The diagram within this download addresses most of the top-level requirements for a comprehensive Remote Order & Pay or Mobile Commerce strategy. Some industry segments, e.g. pizza, may have additional specific requirements. The diagram is presented at a summary level. View now.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Six Critical Elements of the Mobile Commerce Process

Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Brand in the Hand

You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....

Type: White Paper

Sponsor: Avanti Commerce Inc.


What Do Your Customers Really Want from Mobile Commerce?

What do your customers really want from mobile commerce? Familiarity - convenience - speed - ease of use: these are the four key benefits your customers seek from your Mobile Commerce application.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Is Mobile Commerce Ready for QSR?

The widespread adoption of the smartphone has triggered a growing reliance on technology to enhance or expedite daily purchasing events. The average consumer has become increasingly comfortable with eCommerce purchases. This, combined with an ever-present focus on convenience within the...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Why Is Mobile Commerce So Important?

Consider the most likely, most frequent purchase occasion… perhaps you want to grab a cup of coffee on your way to work, or maybe you need a quick bite in the middle of your day between meetings.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Avanti's Remote Order & Pay Platform

Avanti Commerce Inc. provides restaurants with a white label, fully customizable platform that enables the end customer to Remote Order & Pay directly from their smartphones, tablets or desktops, enhancing interaction with customers and providing a new, convenient way to Remote Order & Pay.

Type: Brochure

Sponsor: Avanti Commerce Inc.


Infographic: Employer Restaurant Survey

We surveyed our restaurant employers to better understand their hourly employees and hiring needs. We received over 600 responses from owners, operators and managers with locations ranging from one to 15,000. Of these employers, 30 percent have forty-nine employees or...

Type: Infographic

Sponsor: Snagajob


Visiting Burger King in Germany Becomes a Multimedia Experience

BURGER KING Deutschland has equipped its restaurants with plasma displays and interconnected its individual restaurants via a communications network. With its very own TV channel, the King Channel, and a digital menu board, BURGER KING(R) has not only made its...

Type: Case Study

Sponsor: Scala, Inc.


Digital Communication at Your Service on Your Road Trip

The German Autobahn welcomes many drivers and is the world`s third longest network of high quality highways. If you are one of the 500 million travelers who annually visit these roads, you have surely seen many Tank & Rast locations.

Type: Case Study

Sponsor: Scala, Inc.


Scala Inc. Deal with Fortune 500 petroleum Giant StatoilHydro of Norway

StatoilHydro is an integrated technology-based international energy company primarily focused on upstream oil and gas operations. Ranked #70 on the Fortune 500 list StatoilHydro is the 13th largest petroleum company in the world.

Type: White Paper

Sponsor: Scala, Inc.


Innovative Interactive Shopping Experience Boosts Average Order Value in Mobile Phone Store

In Belgian Antwerp, Telenet Mobile has introduced a brand new, highly innovative shopping concept. Experience is key in the Telenet mobile store. Consumers can make use of various types of assistance to help them choose the right communication devices, mobile phone plans, and accessories.

Type: Case Study

Sponsor: Scala, Inc.


Digital signage puts the power into “power shopping”

Looking to maximise its assets at the London shopping centre, Westfield’s Brand Partnership Division looked for a world class digital signage network to complement the scale of the site and the consistently high number of domestic and international visitors.

Type: Case Study

Sponsor: Scala, Inc.


Leading Telecommunications Provider in the Netherlands Increases Sales with Dynamic In-Store Messaging

In 2008, KPN knew it was time to change the retail strategy in its KPN Primafoon stores when the company found itself facing several challenges: perceived long waiting times in the stores, a low conversion rate, low revenues per customer and a low in-store representation of the core customer focus group (25- to 40-years olds).

Type: Case Study

Sponsor: Scala, Inc.


Miele brings its brand to life by placing Scala at the heart of its first Inspirience Centre in Vianen, The Netherlands



Type: Case Study

Sponsor: Scala, Inc.


Kempinksi Hotels Increase Signage Efficiency

The luxury hotel chain Kempinski was looking for an up-to-date hospitality signage solution to increase the information flow quality and optimize the guest/visitor experience model and selected NAVORI QL as a platform of choice.

Type: Case Study

Sponsor: NAVORI


Swiss Based NAVORI Goes German

NAVORI SA is headquartered in Lausanne, Switzerland. The company is active worldwide and already has installations deployed on German soil, but its overall market share in the area so far was limited.

Type: Case Study

Sponsor: NAVORI


The Importance of Data Feeds and Real-time Info in Digital Signage Applications

By rule of thumb, in traditional poster based printed advertising there is a fraction of a second of attention aperture to get the message – promo, branding… - across. This is where Digital Signage makes a basic difference.

Type: White Paper

Sponsor: NAVORI


Corporate TV: what really matters when setting up a Digital Signage Solution

Integrating and deploying a Digital Signage solution entails more than just installing screens and fire off content – it is all about integrating a tool with the intention of optimizing a communications process towards an audience.

Type: White Paper

Sponsor: NAVORI


The Architecture Behind an Automotive Digital Signage Solution

In this day and age, automotive communication opportunities remain largely underexploited. The Swiss company NAVORI, a global leader in Digital Signage software, takes a pole position in this market segment with the release of their Navori QL GPS Trigger module.

Type: White Paper

Sponsor: NAVORI


How NAVORI QL Trigger Can Enforce Media Play-out

The NAVORI QL Trigger Software Development Kit enables any integrator or end user to build a system that even goes beyond through the capability to launch specific content based on a foreign/third party input.

Type: White Paper

Sponsor: NAVORI


Meeting Room Scheduling Solutions

Leading Digital Signage software solution NAVORI QL is now referenced by Micros Fidelio in their Hotel Room and Catering Management system, OPERA.

Type: White Paper

Sponsor: NAVORI


Digital Menu Boards

Digital menu boards are helping restaurants more effectively and efficiently reach customers. In this guide, sponsored by NEC Display Solutions, learn about content, hardware and how to calculate ROI when deploying a digital menu board.

Type: Guide

Sponsor: NEC Display Solutions


Customer Experience Technology Buyer's Guide 2012

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you find the right partners to implement the latest solutions in your business. From the publishers...

Type: Special Report

Sponsor: Reflect Systems


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