It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)


Orange Leaf Frozen Yogurt Harnesses Customer Feedback to Improve, Advocate

Orange Leaf partnered with InMoment to launch a store-wide Voice of Customer feedback program and social advocacy initiative.

Type: Case Study

Sponsor: InMoment


Squadle and Triton Partnership Provides Easy Access to Essential Data for Restaurants

Retail and restaurant managers will see clear benefits to the simplification of data access.

Type: Case Study

Sponsor: Triton


The 3 Most Important Pieces of Equipment in Fast Casual Pizza

Although fresh, quality ingredients are an essential part of a successful fast casual pizzeria, here's the secret recipe for success.

Type: White Paper

Sponsor: Uncle Maddio's Pizza Joint


Digital Menu Boards 101

We've all heard about the promise of digital menu boards. Here are some things to know when it comes to getting the most from a digital menu-board deployment.

Type: Guide

Sponsor: NEC Display Solutions


Using Analytics to Get the Most Out of Digital Signage

Digital signage offers a great deal of promise, but how do you know if it's delivering?

Type: White Paper

Sponsor: Scala, Inc.


SAVOR...Chicago Streamlines Convention Cafe with Self-service

Self-order kiosks from NEXTEP SYSTEMS help ensure that visitors to North America's busiest convention center don't have to wait in line.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Infographic: Digital Signage: Drive-thru Technology for the Next Generation

This infographic explains why going digital is good for customers and great for restaurants.

Type: Infographic

Sponsor: Panasonic


Uses of Digital Signage in Transportation

Digital signage quickly is replacing static signage in transportation applications. Along with displaying schedule information, digital signage can serve double duty by advertising products and services and generating additional revenue.

Type: Guide

Sponsor: LG Electronics USA, Inc.


Infographic: 5 Things Restaurant Mobile Apps Must Include

Mobile innovations continue to grow at a staggering pace and to win the game, your brand's mobile app is going to need more than just a menu, nutritional information and restaurant locations.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit


Self-Order Kiosks for an Old-World Market

An Italian market and deli serves customers more efficiently with a modern technology solution from NEXTEP SYSTEMS.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


A Soup-er Restaurant Technology Solution for Zoup!

A growing restaurant chain built on hand-crafted soup taps technology from NEXTEP SYSTEMS to help it manage store operations.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


4 Ways Digital Signage Can Help Manage Inventory

The flexibility of digital menu boards can help operators easily solve a variety of inventory issues.

Type: White Paper

Sponsor: Scala, Inc.


Three Ways a POS System Can Maximize Restaurant Profits

Better control of labor and food costs, as well as increased upselling and improved loyalty programs, help restaurants stand out in a crowded marketplace.

Type: White Paper

Sponsor: SpeedLine POS


POS Integration Helps Travelers Pay on the Way

When travel retailer Hudson News needed to sell from two systems, NEXTEP brought them together

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Benefits of an Integrated POS Technology Platform

Using a system from one provider leads to better information and integration, improving cost control.

Type: White Paper

Sponsor: NEXTEP SYSTEMS


Infographic: 12 Benefits of Digital Menu Boards

A survey of quick-service and fast casual restaurant operators revealed the top benefits they get from digital menu board systems.

Type: Infographic

Sponsor: NEC Display Solutions


Adding Customer-Facing Touchpoints with Kiosks

An innovative restaurant concept incorporates kiosks into its efforts to connect with customers.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Four Considerations When Choosing a Restaurant POS System

When partnering with a technology provider, it's important to ask about integration, support and more.

Type: White Paper

Sponsor: PizzaMarketplace.com


Pizza POS Systems: Choosing the Right Solution

New technology doesn’t have to mean endless investment. POS systems are available now that integrate Web and mobile apps, offer real-time management tools and are scalable to meet the evolving needs of a restaurant.

Type: Guide

Sponsor: SpeedLine POS


Kiosks Increase Efficiency of Dining on College Campuses

How Sodexo and NEXTEP SYSTEMS partnered to create a reliable and flexible restaurant solution.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Self-order Kiosks Help Boost Food Sales at MinitMart

Foodservice sales at Nittany MinitMart have risen nearly 10 percent since the company deployed NEXTEP's self-order kiosks.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Self-service payments speed lines at Miss. casino

With a self-service split-tender application developed by NEXTEP, IP Casino Resort Spa improved patron experience, cut expenses and reduced wait times for patrons at the food and beverage line.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Pizza Point of Sale | Right the First Time

How understanding the critical requirements can help you avoid a costly mistake.

Type: White Paper

Sponsor: SpeedLine POS


WEBINAR: Managing customer relationships - what Which Wich learned on its search for the perfect CRM

If you are involved on a decision-making team for your chain, this webinar will save you time, and deliver a unique perspective that’s not available anywhere else. From operational to marketing to franchisee considerations, this one-on-one interview will enable your team to make a fantastic final decision.

Type: Webinar

Sponsor: Paytronix Systems, Inc.


Table Tracker improves operations at Labriola Ristorante

With the introduction of Labriola's fresh and new concept, operations manager Edwin Arreola wanted to take a different approach to food delivery than the usual table numbers. Arreola wanted to find a way to manage the rush and ensure food delivery and operations would run smoothly.

Type: Case Study

Sponsor: Long Range Systems


Fuddruckers Modernizes with New Guest Paging System

Popular fast casual restaurant Fuddruckers prides themselves on creating the best and freshest burgers for their customers. Texas-based franchise owner David Futrell owns nine locations and has operated for over 10 years under a promise to deliver his guests only the best burgers on freshly baked buns.

Type: White Paper

Sponsor: Long Range Systems


Webinar: Surprising Secrets Behind Today's Most Successful Quick-Serve Brands

Benchmark studies are valuable tools for understanding how your brand measures up against the competition, but there’s always more to the story than just the numbers. InMoment’s recent QSR study takes you inside and beyond the rankings to explore why long-standing satisfaction drivers are now shifting.

Type: Webinar

Sponsor: InMoment


Jason's Deli Table Tracker Case Study

Table Tracker is a table location system that helps fast-casual restaurants identify where guests are sitting. Instead of number cards, guest are given wireless Trackers that send the guest’s location to a kitchen display, effectively eliminating the need for food runners to search for guests.

Type: Case Study

Sponsor: Long Range Systems


Alondra Hot Wings | On Cue for Restaurants

The Challenge- Alondra Hot Wings shared the same challenges as any busy restaurant: How to efficiently manage the flow of customers through a busy waiting area while seating guests in a timely fashion.

Type: Case Study

Sponsor: Long Range Systems


Alondra Hot Wings | Check Point Survey Case Study

The Challenge- Before converting to Check Point Surveys, Alondra Hot Wings used comment cards to process customer feedback. Owner noticed that many guests did not use the comment cards. “Some customers told us they didn’t trust comment cards because they thought the server might not turn in negative comments,” Kazarian (owner) explained.

Type: Case Study

Sponsor: Long Range Systems


Pizza Ranch | Table Tacker Case Study

The Challenge - When guests order a custom pizza or non-buffet menu item at Pizza Ranch, it has to be delivered to their table in time for them to enjoy it with their buffet items. Pizza Ranch was using number cards at the tables to direct food runners to where to deliver these orders.

Type: Case Study

Sponsor: Long Range Systems


The Restaurant of the Future: How Technology will Transfrom the Guest Experience

Technology is no longer a novelty in the food service industry. It’s the key to survival and success. According to the recently released National Restaurant Association report “Restaurant Industry 2020: A Snapshot of the Future."

Type: White Paper

Sponsor: Long Range Systems


The Power of Instant Customer Feedback

If there’s one unavoidable reality in any customer-oriented business, it’s this: No matter how good you are, you won’t make everyone happy all the time.

Type: White Paper

Sponsor: Long Range Systems


Managing the Front Ebook

Front-door management is key to maximizing the rush. That’s one reason front-door management – the process of managing the guests stacked up at the front during peak times and helping them get seated quickly – is so important.

Type: White Paper

Sponsor: Long Range Systems


The Millennial Mindset: How a Generation is Reshaping Hospitality

America’s Millennial Generation, the roughly 80-100 million people between the ages of 17 and about 35, might be one of the most misunderstood groups by service-oriented businesses.

Type: White Paper

Sponsor: Long Range Systems


2014 Speed of Service Report

In this report, we dive into data from the Restaurant Social Media Index, providing research that connects the dots between consumer behavior and sentiment in relation to multi-unit operators and speed of service.

Type: White Paper

Sponsor: Long Range Systems


2009 Called. It Wants Its Text Analytics Back.

Customer comments are more important than ratings, scores, trends, and key drivers. This truth is apparent once we remember that data-heavy surveys began as an imperfect stand-in for real customer dialog.

Type: White Paper

Sponsor: InMoment


A Good Business Should Blame Its Tools

As our world advances and develops, technology is becoming a great differentiator. Sure, technology’s only as good as the people who use it, but having the best tools in the business doesn't hurt either.

Type: Infographic

Sponsor: InMoment


Case Study: Costa Vida Generates 39,866 Public Reviews for 54 Locations in a Six-Month Period Using Opentell™

After seeing positive results produced by Mindshare’s VoC technology, Costa Vida wanted a way to showcase and publicize the customer feedback they were receiving. They found that reviews on other thirdparty review sites were infrequent and not indicative of the actual customer experience at Costa Vida locations.

Type: Case Study

Sponsor: InMoment


Grabbing the Attention of Atlanta’s Fans of the Aquatic, LG’s 84-Inch Ultra HD 4K Display and 55-Inch Video Wall Enhance Exhibits within the Country’s Largest Aquarium

An environment as massive and diverse as the Georgia Aquarium, the second-largest aquarium in the world with more than 60 exhibits and 10 million gallons of fresh and marine water, needs a sophisticated and unique way to interact and engage with its visitors.

Type: Case Study

Sponsor: LG Electronics USA, Inc.


How to Profit from ATMs: A Guide for Retailers and Restaurateurs

This report provides an in-depth guide for retailers, restaurateurs and other businesses that are considering installing ATMs on their premises.

Type: Guide

Sponsor: Elan Financial Services


Infographic: The Millennial Workforce

It’s hard to define a generation, but “Millennials” is the popular term for those who were born between 1980 and 2000. It’s clear that this burgeoning generation has preferences and behaviors different than their predecessors—especially when it comes to jobs.

Type: Infographic

Sponsor: Snagajob


Quantifying the Commitment to Your Customer Centricity

Truly customer-centric organizations seek out the technology that best allows them to listen to their customers—both individually and in aggregate.

Type: Infographic

Sponsor: InMoment


Loyalty Modeling: Mapping the Customer Experience

All brands deliver something. Smart brands work to deliver an exceptional customer experience at every customer touchpoint. Other brands usually succeed only in delivering a wide range of satisfaction to their customers. It’s up to you to decide what kind of brand you’re going to be.

Type: White Paper

Sponsor: InMoment


FourKeys of Customer-Centric Organizations

Some brands get away with taking a casual approach to their customer experience. But, unless you’re one of those imaginary organizations, you’re probably not getting away with anything.

Type: White Paper

Sponsor: InMoment


Platform Features & Functionality

The diagram within this download addresses most of the top-level requirements for a comprehensive Remote Order & Pay or Mobile Commerce strategy. Some industry segments, e.g. pizza, may have additional specific requirements. The diagram is presented at a summary level. View now.

Type: White Paper

Sponsor: Avanti Commerce Inc.


Six Critical Elements of the Mobile Commerce Process

Because the reliability and responsiveness of Mobile Commerce is critical to customer satisfaction, the management system must provide real-time monitoring of every system element, order type, number of users, response times, and transaction outcomes. In addition, the Mobile Commerce solution...

Type: White Paper

Sponsor: Avanti Commerce Inc.


Brand in the Hand

You’ve built a successful QSR brand and it didn’t happen overnight. Developing the brand took many years, including continuous marketing campaigns, loyalty programs, and quality service offerings. From your first store, the brand has developed a nickel at a time....

Type: White Paper

Sponsor: Avanti Commerce Inc.


What Do Your Customers Really Want from Mobile Commerce?

What do your customers really want from mobile commerce? Familiarity - convenience - speed - ease of use: these are the four key benefits your customers seek from your Mobile Commerce application.

Type: White Paper

Sponsor: Avanti Commerce Inc.



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