White Papers, Case Studies, Industry Reports and Webinars

Featured White Papers

Bringing civilization to the airport With an interactive ordering system developed in partnership with NEXTEP SYSTEMS, airline travelers now have a good reason to arrive early. Tags: Foodservice, Monitors, Self Service, Touchscreens, Transactional Kiosks Sponsored by: NEXTEP SYSTEMS

Opportunities emerge for self-service in retail and hospitality Two new customer surveys show that demand is growing for more self-service in retail and hospitality. Tags: Bill Pay, Bill Payment, Customer Experience, Research & Reports, Retail, Retail - General, Self Service, Self-Checkout, Self-service, Stats and Facts Sponsored by: NCR Retail

Self-service makes crowded counter lines a thing of the past Nino Salvaggio International Marketplace, a grocery chain focused on produce and specialty products and services, wanted to give deli customers faster, more efficient service.“We were looking for a way to use this technology for delis in an effort to speed up the order fulfillment process,” said Ryan McWhirter, IT manager for Nino Salvaggio. Tags: Guest Sevices, On-site Customer Management / Paging, Sandwich, Self Service, Store Design Sponsored by: NEXTEP SYSTEMS

Webinar: Survivor's Guide to Deploying Kiosks This is the first in a series of deployer-focused webinars where members of the Self-Service & Kiosk Association Deployer Council discuss key points to help you have a successful self-service program. They provide integrated and informative data focused on today’s economic conditions, customer attitudes and how kiosks can add value and help you achieve your corporate goals. Tags: Kiosks, Kiosks & mini kiosks, Kiosks/Self-Service, Operations, Retail Self-Service, Self Service, Self-service, SSKA, SSKA Highlights, Successful Kiosk Projects Sponsored by: Kiosk Information Systems

Sustainability: A New Track To Profit (Slides) Sustainability: A New Track to Profit. Industry leaders provide testimony and advice on how to develop a restaurant with proper sustainability. Download the slides from presentations given by: Peter Truitt, Truitt Brothers/ Jeff Harvey, Burgerville/ Kate Geagan, Author, Go Green Get Lean at the Fast Casual Executive Summit 2009. Tags: CRM, Going Green, Healthier Food Options, Sustainability Sponsored by: Fast Casual Executive Summit

Nanonation installs digital menu boards for Florida McDonald’s Two Emerald Coast McDonald’s franchises have deployed the latest in digital signage designed to inform and entertain patrons with visually-compelling, dynamically-targeted messaging and content. Tags: Menu Boards, Menu Boards & POP, Restaurant/QSR Self-Service Sponsored by: Nanonation

Restaurant digital signage: Michel's Baguette Michel’s Baguette worked with ADFLOW Networks to attract customers and entice them to purchase from an array of fresh-baked offerings. Tags: Bakery Cafe, Content/Content Management, Digital Display/Signage, Digital Signage, Display Technology, Marketing/Advertising, Restaurant Sponsored by: ADFLOW Networks

National Restaurant Association Keynote Speaker (Slides) Immediate Past Chairman of the National Restaurant Association, Michael Kaufman, shares details on every aspect of the current restaurant industry. Download the slides of the keynote presentation here. See how the Fast Casual Alliance and the National Restaurant Association are joining forces to create an Industry Council for the Fast Casual Segment. Tags: Ask the Experts, Associations, National Restaurant Association, Trade or Association Sponsored by: Fast Casual Executive Summit

Competing for Transactions: Making a Good Impression Pays Off Well-designed graphics, branding and the latest technology can all help inspire confidence and make an ATM noticeable to customers. Tags: ATM, ATM Future Trends, ATM Signage, ATMs, Customer Experience, Digital Display/Signage, Digital Signage, Display Technology, Future Trends Sponsored by: Tranax Technologies, Inc.

Digital menu boards help New Orleans landmark grab attention Zoofari Café, part of the New Orleans Audubon Zoo, caught attention when it installed four 46-inch LCD screens. The café now uses the screens to display content and advertising that promote zoo’s food offerings as well as highlight wildlife education. Tags: Digital Display/Signage, Interactive Displays, Menu Boards, Menu Boards & POP, Restaurant Sponsored by: IDS Menus

Webinar: Restaurant Crisis Management: How to Protect Yourself During a Foodborne Illness Incident Publicity of an actual or alleged foodborne illness outbreak can be devastating to your restaurant’s revenue and reputation. While you may be insured for business interruption due to physical damage, commercial property coverage fails to address the unique exposure you have as a restaurant for loss of revenues due to foodborne illness outbreaks. Tags: Insurance, Legal Issues, Operations, Safety, Webinar Sponsored by: Risk Services Corporation

Webinar: Serve up sales increases through online ordering Everyone knows that online ordering is becoming an increasingly important part of the restaurant business. In these tough economic times, however, restaurant owners are reluctant to invest time and money in a costly new technology without a clear understanding of the returns. Tags: Online Ordering, Online Services, POS Systems, Webinar Sponsored by: Orderup.com

Internet Marketing and the Social Media (Slides) Industry leaders provide vital information regarding the use of the Internet and Social Media to aid in your restaurant's growth. Download the slides from presentations given by: Boris Bugarski, Murgent/ Paul Barron, Fast Casual/ John Pepper, Boloco at the Fast Casual Executive Summit 2009. Tags: Branding, Communications, Fresh Mex, Marketing, Marketing/Advertising, Trends Sponsored by: Fast Casual Executive Summit

Increase sales with online ordering Simply put, OrderUp.com is an online food ordering solution for any restaurant who seeks a cost effective online ordering presence. Tags: Back Office, Online Ordering, Online Services Sponsored by: Orderup.com

Executive Summit Keynote Presentation (Slides) Fast Casual Executive Summit Keynote Address. Download the slides from presentations given by: Paul Barron, Publisher and Founder FastCasual.com/ Dean Lindsay, Professional Speaker and Author The Progress Agents at the Fast Casual Executive Summit 2009. Tags: Communications, Marketing, Marketing/Advertising, Operations Sponsored by: Fast Casual Executive Summit

Self-service payments speed lines at Miss. casino With a self-service split-tender application developed by NEXTEP, IP Casino Resort Spa improved patron experience, cut expenses and reduced wait times for patrons at the food and beverage line. Tags: Cash Automation, Customer Experience, Kiosks & mini kiosks, POS, POS Systems, Self Service, Service Sponsored by: NEXTEP SYSTEMS

Restaurant digital signage: Jack Astor's Bar and Grill Jack Astor’s Bar and Grill created a “WOW” factor when it partnered with ADFLOW Networks to deploy two-story digital displays for entertaining its lively customer base. Tags: Content Design and Aesthetics, Content/Content Management, Customer Experience, Digital Display/Signage, Digital Signage, Display Technology, Marketing/Advertising, Restaurant Sponsored by: ADFLOW Networks

Seize the Opportunity to Improve Operations In 2008 the United States faced a crumbling economy and the worst financial crisis it had seen in more than 20 years. Restaurant industry operators were hit from all sides by a host of troubles including rising commodity costs, shrinking margins, and ballooning fuel prices — all of which were out of their control. Tags: Software, Software - Back Office, Software - Labor Management Sponsored by: Kronos Incorporated

How Can You Reduce Your Labor Costs without Sacrificing Speed Of Service? It’s true that complying with labor-related laws, regulations, and policies can be expensive. But it’s best to proactively minimize this risk and increase organizational compliance — because the alternative could cost you your business. Tags: Software, Software - Back Office, Software - Labor Management Sponsored by: Kronos Incorporated

Learning the New Financial Business Model (Slides) Industry leaders share ways to capitalize on financial business models. Download the slides from presentations given by: Louis J. Basile Jr., Wildflower Bread Company/ Jim Greco, Bruegger's Enterprises, Inc./ Larry Reinstein, Fresh City at the Fast Casual Executive Summit 2009. Tags: Bakery Cafe, Branding, Financial Management, Financing and capital improvements, Marketing, Marketing/Advertising, Networks/Connectivity, Operations, Trends Sponsored by: Fast Casual Executive Summit

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