Follow industry leaders as they discuss current trends in fast casual dining, what customers are seeking, and how one company operates with a Guest-Driven attitude.

Phil Costner, La Madeleine
Discover La Madeleine Country Fresh Cafe and learn how it operates using a Guest-Drive focus.

Dan Ross, US Foodservice
Read through and identify some of the concepts that are predominant in the fast casual industry. Includes discussion on flavor, ingredients, and what customers are currently seeking.

• Asian/Chinese
• Associations
• Audio/OCB/Timers
• Back Office
• Burger/Steak/BBQ
• Business Strategy and Profitability
• Chicken
• Communications
• Credit/Cashless
• CRM
• Curbside
• Customer Service / Experience
• Digital Signage
• Display Technology
• Drive In
• Drive-thru
• Drive-thru Audio / Timers
• Drive-thru Menu / OCB
• Equipment & Supplies
• Ethnic
• Financing and capital improvements
• Food & Beverage
• Food Safety

• Franchising & Growth
• Furniture
• Gaming
• Going Green
• Health & Nutrition
• Hot Products
• Human Resources
• Industry Services
• Insurance / Risk Management
• International
• Italian/Pizza
• Legal Issues
• Loss Prevention
• Marketing
• Marketing / Branding / Promotion
• Menu Boards
• Mobile Payments
• Music Services
• National Restaurant Association
• Online / Mobile / Social
• Online Services
• Operations Management
• Packaging

• PCI Compliance
• Policy / Legislation
• Professional Services
• Restaurant Design / Layout
• Safety
• Sandwich
• Security Systems
• Self Service
• Social Responsibility
• Software
• Software - Back Office
• Software - Inventory
• Software - Labor Management
• Software - Supply Chain
• Soup/Salad
• Staffing & Training
• Sustainability
• Systems / Technology
• Top 100
• Trends / Statistics
• Webinar