Hiring doesn’t have to be hard. But if you’re using tools and techniques that were new in Dick and Jane’s reign, (we’re looking at you, paper apps and file cabinets) it’s not easy. Connect …

Would your employee training program make Dick and Jane say “Wow!”…50 years ago? It’s time for a new lesson in learning. Connect the training dots to see how your training and evaluation …

The goal of any service-industry employer—restaurants, convenience stores (c-stores), hospitality businesses or retailers—is to provide unparalleled customer service. This may be brushed off as a …

Recent Immigration and Customs Enforcement (ICE) raids have raised serious employment concerns in the service industry. High turnover rates and large percentages of immigrant and hourly workers …

Does this sound familiar: You’re thrilled to learn that your hiring manager found the perfect candidate for that senior job you’ve had open. But somewhere between Des Moines and Omaha, your …

Your company could be leaving thousands of dollars on the table by failing to take advantage of federal tax credits aimed at getting people in certain groups into the workforce. This informational …

“What’s worse than training your workers and losing them? Not training them and keeping them.” Zig Ziglar, author and corporate success speaker, knows it, research proves it and companies are …

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees …