With proper planning, you can securely offer your customers the convenience of a BYOD network.

Integrating a restaurant's POS with online ordering has potential for good, bad and ugly. Here's what to ask before you make the move.

The rise of Bring Your Own Device (BYOD) programs is considered the most radical shift in business computing since PCs entered the workplace. With personal mobile devices now mainstream and able to …

A look at some of the most popular mobile apps consumers are using when dining out.

Informational applications can influence the customer experience.

This book isn't about how to "do" social media. Instead, The Now Revolution outlines how you must retool your organization to make real-time business work for you rather than against you.

Social Media is no longer about chatting with your friends. It’s about driving business. This sample book chapter will help to show you how it can for yours.

Consumers are using mobile applications on their smartphone devices now more than ever. When it comes to staying in touch and keeping pace with consumers, restaurant operators who implement mobile …

Social media helps operators increase speed and accuracy for takeout orders.

The biggest issues surrounding restaurant websites involve the overall design. Many websites overreach and are not compatible with today’s mobile technology while others underwhelm and fail to …

How Social Media Benefits the Bar and Nightclub Industry

More than 1 billion smart phones will be in use across the globe by 2015, according to technology research firm IDC. For restaurant operators, the proliferation of smart phone use will continue to …

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

In this keynote presentation, delivered during the 2011 Foodservice Social Media Universe, Altimeter Group’s industry analyst Jeremiah Owyang, he defines how companies of all sizes should develop a …

New technology doesn’t have to mean endless investment. POS systems are available now that integrate Web and mobile apps, offer real-time management tools and are scalable to meet the evolving …

A northwestern gourmet pizza delivery company needed to build an online presence and eThor.com offered a solution.

There's a surprising amount of misinformation and confusion being sown about mobile payments. (Even by well-meaning news organizations and reputable tech sites.) Mobile Payments Today felt it was …

Implementing a mobile payments solution doesn't have to be expensive. In this free guide, learn best practices for integrating mobile payments, how to calculate ROI and understand PCI requirements.

Restaurant operators now have the ability to combine a restaurant's scheduling application with text messaging to cover shortfalls in the schedule.

Get insight into the real-world technology requirements for success, based on a survey of more than 1,200 consumers in North America.

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees …

Understanding your customers means understanding how they experience your business. They provide the insights into your organization that ensure you maintain a strong foundation and are able to build …