Baby boomers — who some may now refer to as older adults in the 55- to 72-year-old age range — offer restaurant brands a solution to the industry's current hiring and retention conundrum. Plus, they come to jobs with more flexibility, customer engagement skills and even stronger levels of technological capabilities
California employment litigation attorney, Brian E. Cole II sees website accessability lawsuits soaring, often with QSR brands in the defendant's slot. In this article, he summarizes what's happening in courts nationwide and how QSRs can ensure they stay out of court and fine-free.
Chipotle Executive Director of Food Safety James Marsden will outline strategies that Chipotle is deploying in its food-safety transformation at this year's Fast Casual Executive Summit.
Washington state Attorney General Bob Ferguson said that eight additional corporate, "fast-food chains" will end no-poach practices nationwide, joining 15 other chains that have already agreed to the same action.
One of the oldest traditional "fast food" burger brands, White Castle, today leapt headlong into new territory by officially becoming the first national truly quick-service brand to offer the non-meat Impossible Burger (in this case Impossible Slider, of course) at all its system stores nationwide.
With week No. 1 of the current professional football season in the rearview mirror, QSR operators must have an action plan for capturing American football fans' hearts and pockets in the months ahead.
With restaurant online ordering expected to reach $365 billion by 2030, it's little wonder delivery driver is one of the hottest jobs around. But there's a problem that nobody talks about: crime on delivery drivers and the liability faced by brands and third-party providers when it happens. And it happens a lot.
Digital signage is almost daily becoming more affordable and functional, but the fact remains that it's still a costly part of the QSR business. The good news is you can make it last long and live a happy life of delivering for your brand if you follow the three suggestions in this article.
With new technologies, Daven Acker, a franchisee of Pizza Inn, knows "It's always a challenge."
Eric Ersher, founder of Zoup, talks with Hughes' Tom Tang about the challenges of growing and success.
Doug Reifschneider, Pita Pit vice president of marketing, discusses the challenges of making the right technology choice for your fast casual brand.
KFC Director of Marketing George Felix talks to Hughes Director of Enterprise Solutions Tim Tang about the risks of "out there" marketing campaigns.
Gen Z: If you were expecting just a more exaggerated version of the super-digital millennial, prepare to have your eyes opened.
Meet three innovative start-up restaurant concepts during this year's Fast Casual Executive Summit in Seattle.
Just about the time restaurateurs were getting millennials' buying behaviors down, the next wave of consumers has crashed onto the restaurant shores. Welcome to Gen Z -- prepare for something 'completely different.'
Non-biodegradable plastic is everywhere and that's a big problem that has the QSR sector abuzz with how to transition out of their disposable plastics. But before your brand leaps, make sure you look over some of these potentially money- and image-saving items to consider in your transition away from plastic goods.
Sub Station II franchisee Mike Monson chats with Tim Tang of Hughes about the voice of the franchisee and the importance of relevancy.
Carin Stutz, COO of Red Robin, chats wth Tim Tang of Hughes about how the chain handles customers' evolving needs, which includes a push for technology.
In Australia, it's Yammer-time, while in Russia, QR codes are showing workers the way. KFC's approach to training technology depends entirely where you are in the world, but the end goal is the same - happier employees and more satisfied customers.
KFC has begun testing a system in the U.S. that cuts back-of-house employee training time down from four or five weeks total, to just one week, according to the brand's chief digital officer who has overseen initial deployment of the chicken chain's new voice training.