The restaurant labor solution staring us in the face: Older adults

The restaurant labor solution staring us in the face: Older adults

Baby boomers — who some may now refer to as older adults in the 55- to 72-year-old age range — offer restaurant brands a solution to the industry's current hiring and retention conundrum. Plus, they come to jobs with more flexibility, customer engagement skills and even stronger levels of technological capabilities

QSR website access suits surge: Are you prepared?

QSR website access suits surge: Are you prepared?

California employment litigation attorney, Brian E. Cole II sees website accessability lawsuits soaring, often with QSR brands in the defendant's slot. In this article, he summarizes what's happening in courts nationwide and how QSRs can ensure they stay out of court and fine-free.

Chipotle food safety chief to speak at Fast Casual Executive Summit

Chipotle food safety chief to speak at Fast Casual Executive Summit

Chipotle Executive Director of Food Safety James Marsden will outline strategies that Chipotle is deploying in its food-safety transformation at this year's Fast Casual Executive Summit.

Pizza Hut, Burger King among 23 chains now ending no-poach pacts

Pizza Hut, Burger King among 23 chains now ending no-poach pacts

Washington state Attorney General Bob Ferguson said that eight additional corporate, "fast-food chains" will end no-poach practices nationwide, joining 15 other chains that have already agreed to the same action.

White Castle 'slides' into fast food history with 'Impossible' feat today

White Castle 'slides' into fast food history with 'Impossible' feat today

One of the oldest traditional "fast food" burger brands, White Castle, today leapt headlong into new territory by officially becoming the first national truly quick-service brand to offer the non-meat Impossible Burger (in this case Impossible Slider, of course) at all its system stores nationwide.

Scoring big with QSR customers this pro football season

Scoring big with QSR customers this pro football season

With week No. 1 of the current professional football season in the rearview mirror, QSR operators must have an action plan for capturing American football fans' hearts and pockets in the months ahead.

Delivery driver crime: The restaurant industry problem nobody talks about

Delivery driver crime: The restaurant industry problem nobody talks about

With restaurant online ordering expected to reach $365 billion by 2030, it's little wonder delivery driver is one of the hottest jobs around. But there's a problem that nobody talks about: crime on delivery drivers and the liability faced by brands and third-party providers when it happens. And it happens a lot.

QSR operators' digital signage life extension planner

QSR operators' digital signage life extension planner

Digital signage is almost daily becoming more affordable and functional, but the fact remains that it's still a costly part of the QSR business. The good news is you can make it last long and live a happy life of delivering for your brand if you follow the three suggestions in this article.

Pizza Inn franchisee claims franchisor relationships are key for tech success

Pizza Inn franchisee claims franchisor relationships are key for tech success

With new technologies, Daven Acker, a franchisee of Pizza Inn, knows "It's always a challenge."

Zoup CEO talks growing pains

Zoup CEO talks growing pains

Eric Ersher, founder of Zoup, talks with Hughes' Tom Tang about the challenges of growing and success.

Pita Pit talks choosing the right technology for your brand

Pita Pit talks choosing the right technology for your brand

Doug Reifschneider, Pita Pit vice president of marketing, discusses the challenges of making the right technology choice for your fast casual brand.

KFC marketing chief on the 'risky business' of selling chicken

KFC marketing chief on the 'risky business' of selling chicken

KFC Director of Marketing George Felix talks to Hughes Director of Enterprise Solutions Tim Tang about the risks of "out there" marketing campaigns.

They like email, billboard ads: Surprise! It's Gen Z

They like email, billboard ads: Surprise! It's Gen Z

Gen Z: If you were expecting just a more exaggerated version of the super-digital millennial, prepare to have your eyes opened.

Poke, salads, southern cookin' on tap for Fast Casual Executive Summit Perfect Pitch

Poke, salads, southern cookin' on tap for Fast Casual Executive Summit Perfect Pitch

Meet three innovative start-up restaurant concepts during this year's Fast Casual Executive Summit in Seattle.

Restaurants and Gen Z: 'And now for something completely different'

Restaurants and Gen Z: 'And now for something completely different'

Just about the time restaurateurs were getting millennials' buying behaviors down, the next wave of consumers has crashed onto the restaurant shores. Welcome to Gen Z -- prepare for something 'completely different.'

Don't let the straws break a QSR operator's back: Prepare now for a plastics-free world

Don't let the straws break a QSR operator's back: Prepare now for a plastics-free world

Non-biodegradable plastic is everywhere and that's a big problem that has the QSR sector abuzz with how to transition out of their disposable plastics. But before your brand leaps, make sure you look over some of these potentially money- and image-saving items to consider in your transition away from plastic goods.

The voice of a Sub Station II franchisee

The voice of a Sub Station II franchisee

Sub Station II franchisee Mike Monson chats with Tim Tang of Hughes about the voice of the franchisee and the importance of relevancy.

Red Robin COO on using tech to meet evolving consumer needs

Red Robin COO on using tech to meet evolving consumer needs

Carin Stutz, COO of Red Robin, chats wth Tim Tang of Hughes about how the chain handles customers' evolving needs, which includes a push for technology.

KFC's new training reality: Technology fit to the global market

KFC's new training reality: Technology fit to the global market

In Australia, it's Yammer-time, while in Russia, QR codes are showing workers the way. KFC's approach to training technology depends entirely where you are in the world, but the end goal is the same - happier employees and more satisfied customers.

KFC cuts back-of-house training time 75% in North American tests

KFC cuts back-of-house training time 75% in North American tests

KFC has begun testing a system in the U.S. that cuts back-of-house employee training time down from four or five weeks total, to just one week, according to the brand's chief digital officer who has overseen initial deployment of the chicken chain's new voice training.

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The restaurant labor solution staring us in the face: Older adults