Upgrade your drink menu without the hassle

Learn how top brands like Jollibee and Yoshinoya elevate their drink menus with Botrista. Join Jarrett Whitlow and Briana Jurado as they share tips on flavors…

Guest retention key to restaurant profitability

April 7, 2025

Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…

Maximizing Guest Retention

Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…

Presented by Ovation Up, Inc.

The surprising secret to managing rising food prices for QSRs

by Patrick Donovan — Chief Operating Officer, InStride

QSRs facing inflation should prioritize employee training and development as a cost-saving strategy, rather than cutting it, to reduce turnover and improve…

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Salad House, Barcelona Restaurant Group, Knuckies Hoagies execs talk tech, talent acquisition, retention

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Restaurant Franchising and Innovation Summit highlighted the importance of balancing technology with human interaction in hiring and retaining…

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

Mountain Mike's Pizza takes top honors at Pizza Marketplace's Top 100 Movers & Shakers 2025 event

by Mandy Wolf Detwiler — Editor, Connect Media

Mountain Mike's Pizza took home the top honor at Pizza Marketplace's top brand of 2025. Cicis Pizza won a special award from Xrobotics, and David McKillips was…

How and why restaurant leaders are serving up AI in operations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

AI is fast becoming ubiquitous in the restaurant environment, helping to streamline tasks, train employees and deliver a more rewarding customer experience.

How to improve workplace safety for restaurant workers

by Yasmine Mustafa — CEO & Co-Founder, ROAR

Workplace safety should be as important as the food going out to customers.

How Edge Computing Will Define the Future of Your Restaurant

From intelligent scheduling to real-time order routing—learn how Edge is leading tech innovation for QSR and fast-casual restaurants.

Twisted: How Pretzelmaker's partnership with Great Wolf Lodge increases sales, brand awareness

by Mandy Wolf Detwiler — Editor, Connect Media

Pretzelmaker has several non-traditional units in Great Wolf Lodge retreats, appealing to the young and old alike. The brand's partnership is designed to…

Restaurant leaders share why AI, data, emotional intelligence are keys to franchise success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to growing and sustaining a successful franchise, brands would do well to tap AI to drive expansion, leverage emotional intelligence to drive…

Jollibee North America president says company is ready for next-level growth

by Mandy Wolf Detwiler — Editor, Connect Media

At the Restaurant Franchising & Innovation Summit in Myrtle Beach, Maribeth dela Cruz, president North America for QSR chicken brand Jollibee, said the brand…

Pizza Factory CEO talks acquisition of company, future of brand

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant Operator Podcast host Mandy Detwiler discusses Pizza Factory's acquisition and the future of the brand with MJ Riva, CEO of the company.

Wisconsin's root beer baroness: How Deanne Wells' A&W Restaurants thrive in small towns

by Mandy Wolf Detwiler — Editor, Connect Media

Deanne Wells has six A&W units in smalls towns in Wisconsin. She's paving the way for small-town franchisees to live and work in their respective communities.

Lion's Choice CEO offers secrets to brand's success

by Mandy Wolf Detwiler — Editor, Connect Media

Lion's Choice CEO Fred Burmer offers secrets to the brand's operations and cooking up delicious roast beef sandwiches.

5 key steps to getting started as a franchisee

by George Tinsley Sr. — Co-founder, vice president, and managing partner of Tinsley Family Concessions, Inc., Tinsley Family Concessions, Inc.

Succeeding as a restaurant franchisee requires careful planning, including location selection, thorough training, hands-on management, resilience and strong…

Jollibee Partners with Botrista to Launch Signature Sips Nationwide

Jollibee has partnered with Botrista to launch the new Signature Sips menu nationwide, bringing premium, craft beverages to its U.S. locations. Powered by…

Krystal building on legacy with new prototype

by Mandy Wolf Detwiler — Editor, Connect Media

Krystal is building on its legacy by remodeling six restaurants in Georgia with the brand's new prototype designed to bring in new and returning customers.