Rita's Italian Ice signs master licensee in China

May 9, 2012

Rita's Italian Ice has secured a master licensee development agreement for five southern provinces, Guangdong, Guangxi, Hunan, Hainan and Fujian, in the…

Is social media part of your marketing mix?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

We all know that our friends and families influence us if they give us a recommendation…or a ‘stay away!’ …for a vendor or business. And those recommendations…

Q&A: Craig Culver talks about Culver's positioning as 'original' better burger

by Alicia Kelso — Editor, QSRWeb.com

Wisconsin-based chain's first quarter comps were up 16 percent.

Heartland Payment Systems launches SmartLink for restaurants

May 8, 2012

Heartland Payment Systems has launched its SmartLink for Restaurants, a managed network service that provides secure, high-speed transport of card transaction…

NRA 2012: Front Flip

Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was…

Farmer Bros. unveils artisan coffee collection

May 7, 2012

To help meet consumers' growing demand for quality coffee products, Farmer Brothers unveiled its Artisan Collection line of Rainforest Alliance-certified…

NCR launches social media referral and customer feedback solution

May 7, 2012

NCR Corp. has announced the launch of its NCR Customer Voice, a Web-based customer loyalty, retention and referral tool that enables operators to monitor…

How many people does it take to process a credit card?

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

I know this sounds like the old joke about a light bulb or a chicken crossing the road, but the way some restaurants operate, the joke is on them.  There are…

Boardwalk Fresh Burgers and Fries deploys Micros POS

May 4, 2012

Micros Systems Inc., a provider of information technology solutions for the hospitality and retail industries, has announced that Boardwalk Fresh Burgers and…

Commentary: Horchata is the next chai in the global beverage platform

The rapidly growing Hispanic demographic will have a big influence on global beverage platforms that include ethnically diverse flavor profiles.

Rita's Italian Ice awards master licensee for India

May 3, 2012

Rita's Italian Ice has signed a master licensee development agreement with South Asian Food & Hospitality Pvt. Ltd. to expand the brand in India. The…

Wendy's franchisee secures capital for growth

May 2, 2012

The Briad Group has announced that it has entered into a new six-year $195 million senior secured bank credit facility. Bank of America Merrill Lynch and RBS…

Vendor Safe webinar to focus on PCI Compliance

May 1, 2012

A new webinar from FastCasual.com and VendorSafe Technologies will focus on the financial implications restaurant operators could face by not maintaining PCI…

Burger King creates social media sites for delivery service

by Alicia Kelso — Editor, QSRWeb.com

Company responds to fans that it will be expanding soon.

You want to franchise your restaurant: Now what?

by Harold Kestenbaum — Partner, Gordon & Rees, LLP

In my last blog, we discussed why your restaurant should be franchised. I will assume that you have listened to what I said and you have now made the decision…

Henny Penny webinar to focus on fryer technology

April 30, 2012

A new webinar from FastCasual.com and Henny Penny will focus on the evolution of fryer technology in the restaurant space. The webinar, The Evolution of Fryer…

Market Force study shows companies wield social media influence

April 30, 2012

Social media posts by businesses influence consumers’ buying decisions as much as their friends’ posts do, according to a new study from Market Force…

Webinar covers big data to drive consumer behavior

April 30, 2012

The use of big data to drive customer behavior has been implemented by retailers and restaurants nationwide looking to increase loyalty, retention and to drive…

Three organizational challenges that hinder innovation (and the solutions to resolve them)

by Rob Connelly

There are three main challenges that hinder innovation: Playing catch up, ambiguity and underdevelopment of employees.

Dunkin' Brands lifted by coffee platform

by Alicia Kelso — Editor, QSRWeb.com

Worldwide system-wide sales growth in the first quarter was primarily attributable to Dunkin' Donuts U.S. comparable store sales growth, global store…