Texas Restaurant Association’s Emily Williams Knight on the power of shared insight

In this episode, Kathleen Wood and Emily Knight discuss why Founders benefit from being part of strong communities, whether through state restaurant…

Pizza Nova franchisee believes in quality, consistency, brand culture

by Mandy Wolf Detwiler — Editor, Connect Media

Driven by a lifelong connection to the brand, franchisee Chi-son Phu has successfully grown his Pizza Nova business in Toronto by strictly following the…

Riko's Pizza's unique style sets it apart as brand grows on East Coast

by Mandy Wolf Detwiler — Editor, Connect Media

Riko's Pizza's unique thin-crust pizza sets it apart from the heavy competition on the East Coast. The brand is growing and now has 12 locations.

1 question every Founder should ask (Most never do)

In our latest Founderology podcast episode, Ellis Winstanley and I discuss his Founder’s journey, from being an 18-year-old who refused to accept he couldn't…

Refresh your XM strategy with this clear, practical checklist

A simple visual guide to help strengthen your customer and employee experiences.

Presented by Service Management Group

Unlock New Customers: Leverage Delivery Aggregators for Restaurant Growth

A food delivery aggregator solution can provide significant return on investment because it’s an online platform that simplifies delivery operations for…

Frontline first: Connecting employee and customer experience for stronger results

Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.

Presented by Service Management Group

Visibility Is Security: The Compliance Risk of Internal Team Communication

Your biggest security risk isn't external - it's your internal communication. Discover how using personal chat apps for work creates massive compliance risk…

Restaurant industry experts make predictions for 2026

by Mandy Wolf Detwiler — Editor, Connect Media

Industry experts predict that the 2026 restaurant landscape will be defined by a "Me-Me-Me Economy," where brands must leverage integrated AI and data-driven…

The Legal Liability of Unmonitored Work Group Chats

There comes a point where the informal chat apps that got your business off the ground become a serious liability, creating legal, HR, and financial risks that…

Why 2026 is the year of the AI-driven restaurant

by Mandy Wolf Detwiler — Editor, Connect Media

By 2026, AI is expected to transition from an experimental novelty to an operational necessity in the restaurant industry, utilizing "invisible" back-of-house…

Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

Pizza Brands to Watch in 2026

Dominating the landscape is a shift toward “experiential” and “fusion” dining, where classic pepperoni is being challenged by global flavors like…

Presented by PizzaMarketplace.com

Inside the Founder shift: What 2025 sparked and why 2026 is ready to ignite

In our final Founderology podcast episode of the year, Cherryh and I sat down to reflect on the moments that mattered, the shifts that shaped us and the…

The Retail Nomad explores the Automated Retail & Kiosk Innovation Show

Nick Harbaugh (aka "The Retail Nomad") takes viewers inside the recent Automated Retail & Kiosk Innovation Show in Tampa.

How a Mooyah franchisee moved into chicken with Layne's Chicken Fingers

by Mandy Wolf Detwiler — Editor, Connect Media

After tapping out the Madison, Wisconsin area with a burger concept, Lucas Bergeson, along with his family and a partner, brought Layne's Chicken Fingers to…

Top 10 Trends in Restaurant Technology

As the restaurant landscape evolves, operators increasingly rely on technology to remain profitable and deliver an outstanding guest experience.

Presented by Oracle

Menu strategy: Combating inflation and ‘protein fatigue’ with pork

In this episode of the "Restaurant Operator Podcast," host Cherryh Cansler sits down with Dr. Kristin Hicks-Roof of the National Pork Board and Eddie Flores…

Presented by National Pork Board

Emerging Sports, Emerging Restaurant Opportunities

Sports that may have been overlooked in the past are capturing the public’s imagination and creating fresh opportunities for restaurant operators. These new…

How to surpass customer expectations, build brand advocates

by Jim Knight — Founder & CEO, Knight Speaker

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a strategy focused on delivering…