Self-service kiosks have cemented their place in society, appearing in nearly every aspect of our lives. It’s nearly incomprehensible that consumers today would perform tasks such as getting cash from their bank account, checking in for an airplane flight, renting a DVD or checking their blood pressure at a retail store without the aid of a kiosk.
And the place of kiosks in our lives is only expected to grow. The self-service technology industry is expected to be worth $31.75 billion by 2020, with the kiosk segment achieving the greatest growth, according to a report by Allied Market Research.
But as self-service kiosks play an ever-increasing role in our lives, the functions those kiosks perform are expanding as well. Combined with smartphone apps and cloud-based information storage, those kiosks are able to provide services which were previously unheard of and are now available virtually anywhere a consumer happens to be.