Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

Embracing AI without killing the restaurant budget

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Leaders from Five Guys, BurgerFi, Papa Johns and Primanti Bros. shared how their brands are embracing AI without breaking the bank in a Fast Casual Executive…

AI won't replace restaurant employees, it will make CX better

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Should restaurants enter the Metaverse?

by cooper, Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

Five Guys, BurgerFI, Papa Johns execs weighing in: 'Embracing AI without Killing Your Budget'

September 21, 2023

Restaurants of all sizes are exploring the use of artificial intelligence to cut labor costs, reduce errors, improve customer satisfaction and enhance the…

Fast casual execs talk deploying AI when budgets are tight

August 23, 2023

Cutting costs, reducing errors, improving customer satisfaction and enhancing the customer experience are just a few benefits of incorporating artificial…

Can a restaurant have 'too much tech?'

June 19, 2023

Restaurants of all sizes have spent the past few years investing in a variety of technologies to help them understand the health of their brands, gain…

BurgerFi, TASK execs discuss cooking up customer loyalty with digital innovation

by Daniel Brown — Editor, Networld Media Group

At the Restaurant Franchising and Innovation Summit in Miami hosted by Networld Media Group, industry thought leaders shared strategies for success and growth…

Executive perspectives: restaurant experts offer advice for operators

by Daniel Brown — Editor, Networld Media Group

Bryce Fluellen shows how Everytable's unique franchising model tackles food insecurity, builds communities and fuels growth/profits; Blaine Hurst of Blaine…

6 benefits of self-service QSR technology

Beyond QSRs, today's customers are seeking self service and contactless payment at all types of restaurants.

Experts explore NFTs, digital innovation, labor shortages, food insecurity needs

by Cherryh Cansler — Editor, FastCasual.com

Attendees will become mini experts in all-things NFT, digital innovation, fixing the labor shortages and meeting food insecurity needs. Speakers include Blaine…

Mobile pay and self-serve kiosks: Partners or competitors?

October 18, 2022

As mobile order-and-pay options expand for consumers, some believe the role of self-serve kiosks may lessen, while others think they are more important than…

Hopdoddy, Taco Bell, BurgerFi, El Pollo Loco execs keynoting Fast Casual Executive Summit

by Cherryh Cansler — Editor, FastCasual.com

Leaders will chat about how they are handling labor shortages, supply chain delays and higher food costs during the CEO Roundtable at the annual Fast Casual…

Restaurant leaders tout inclusive cultures to quell 'labor pains'

by S.A. Whitehead — Food Editor, Net World Media Group

Inclusion and diversity are more than HR catchwords when it comes to restaurant staff. Leaders of four restaurant brands say brands that truly embrace these as…