KFC UK's lighter ways: The big chicken 'pivots' as QSR world watches

KFC UK's lighter ways: The big chicken 'pivots' as QSR world watches

KFC in U.K. and Ireland is vowing to slash one-fifth of the calories from its menu in less than seven years. A monumental move, to be sure, and one that all QSR leaders will watch closely for what could be the next big direction the fast food industry takes.

Quick Service Industry Features


QSR payment: Yes, customers really DO care ... a lot

QSR payment: Yes, customers really DO care ... a lot

Think your customers don't care much about the way they pay at your QSR? Think again. A new study shows this aspect of your operations can make a real difference in a competitive marketplace.

Webinar: How to give your brand an online makeover

Webinar: How to give your brand an online makeover

A free, hour-long webinar focuses on the intricacies and benefits of giving your brand's online presence a "makeover."

Top tips toward more delightful digital signage deployments

Top tips toward more delightful digital signage deployments

Many restaurants are embracing digital signage, whether due to upcoming FDA regulations or a desire to boost customer experience. Herewith, some of the top tips of those who've learned from experience how to make the road to full digital signage use as smooth as possible.

Really want to know what customers think? Make it easy for them to tell you

Really want to know what customers think? Make it easy for them to tell you

Rather than putting your effort into survey methods that customers likely won't notice, use new technology to increase response volume and feedback value in real time.

Cowboy Chicken, Walk-On's, Nothing Bundt Cakes discuss franchisee marketing stressors

Cowboy Chicken, Walk-On's, Nothing Bundt Cakes discuss franchisee marketing stressors

Growth is a great thing in the restaurant business, but if it's based on a franchising model, it's also a stressful thing, particularly for your marketing team that is working hard to keep everybody on the same "virtual" page.

McDonald's new Chicago HQ: Green roof, 'Work Cafe,' department 'neighborhoods,'

McDonald's new Chicago HQ: Green roof, 'Work Cafe,' department 'neighborhoods,'

McDonald's corporate HQ blows back into the Windy City with a whole new look and feel that is definitely not your "father's McDonald's HQ."

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

Make a note to join us June 19 for an hour of free expert guidance on taking some of the sting out of your labor costs, even as the hiring environment demands more than ever.

Manage your QSR's multi-channel future now or pay later

Manage your QSR's multi-channel future now or pay later

QSR mobile strategy is still undergoing growing pains since QSRs — which traditionally had just the two channels of in-restaurant and drive-thru ordering to deal with — now have new layers of complication from mobile app orders.  That channel brings value, but also warrants extra planning, monitoring and managing for a winning strategy.

KFC in UK discovers new purpose for delivery: Vanquishing spiders

KFC in UK discovers new purpose for delivery: Vanquishing spiders

Starting life on your own comes with all sorts of scary things, including spiders, in the case of one young British woman who actually ended up calling for KFC delivery so the driver could kill the spider. Could this be the start of something?

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's Restaurant Franchising & Innovation Summit in Louisville.

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Resources


Incorporating An Omni-Channel Experience In Your Restaurant

Incorporating An Omni-Channel Experience In Your Restaurant

Before your restaurant guests even walk through your doors, ensure smooth sailing with every aspect of their purchasing and ordering process by implementing an omni-channel payments experience. 

Type: White Paper

Sponsor: Appetize Technologies Inc.


Making Technological Tools Work Together

Making Technological Tools Work Together

Restaurants are leveraging digital applications to help boost sales and retain customers, but integrating those applications with existing systems can be a challenge.

Type: White Paper

Sponsor: Fuzz Productions


How Brixens Is Increasing Revenue 10% Week Over Week with Toast POS System

How Brixens Is Increasing Revenue 10% Week Over Week with Toast POS System

In the heart of Albuquerque lives an up and coming restaurant whose every detail is catered to delivering an excellent customer experience.

Type: Case Study

Sponsor: Toast, Inc.


2018 Mobile Coupon Consumer Research Results

2018 Mobile Coupon Consumer Research Results

How today’s shoppers want to acquire, store and redeem coupons

Type: White Paper

Sponsor: CodeBroker


2018 Loyalty Program Consumer Survey

2018 Loyalty Program Consumer Survey

How today’s consumers want to engage with loyalty programs

Type: White Paper

Sponsor: CodeBroker


[WEBINAR] How QSRs can win customers by examining Olive Garden's guest strategy

[WEBINAR] How QSRs can win customers by examining Olive Garden's guest strategy

In this webinar, Paytronix explores how Olive Garden’s adjustment in guest engagement strategy earned customer loyalty and how others can do the same. Download now!

Type: Webinar

Sponsor: Paytronix Systems, Inc.


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KFC UK's lighter ways: The big chicken 'pivots' as QSR world watches