Off-premise blitz: Turning pandemic survival tactics into long-term growth engines

by Mandy Wolf Detwiler — Editor, Connect Media

Industry leaders at the Restaurant Franchising and Innovation Summit highlighted how the shift from convenience to a permanent off-premise model requires a blend of sophisticated technology, specialized catering strategies and operational precision to maintain brand consistency and a frictionless guest experience.

Ovation, Tap leaders share tips on crafting a guest feedback strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A panel talk at the upcoming Restaurant Marketing Workshop will deliver insight on not only getting a guest feedback approach up and running but tips and advice on making it a success.

Wendy's names Robert D. 'Bob' Wright president, CEO

The Wendy's Company has appointed Robert D. "Bob" Wright as president and CEO, effective May 21. Wright will also join the company's board of directors…

The success formula that took Everbowl from 1 to 400 locations

I sat down with Jeff Fenster, who built five eight- to nine-figure companies, exited three, and grew Everbowl to more than 100 open locations with almost 400 units sold across the country.

The Power of Financial Planning, Financial Visibility leads to business sustainability

by Kathleen Wood — Founder, K. Wood Partners

To achieve sustainable growth and avoid the "stuck zone," Founders must overcome the emotional avoidance of their financials by owning their P&L, hiring expert partners and implementing disciplined review systems.

Rethinking Peak Performance in the Digital Restaurant Era

Traditional performance metrics such as ticket time and drive-thru speed measure efficiency but fail to capture the full guest experience. Many organizations detect problems only after they begin affecting customer loyalty. Leading restaurant brands are adopting a new approach: Unified Experience Management® (UXM).