Kiosks, digital signage: Issues, but benefits worth it

Kiosks, digital signage: Issues, but benefits worth it

Global food service operator, Sodexo, and travel plaza operator, Love's, told an audience at the recent Dallas ICX Summit that even though there are challenges to deploying kiosks and digital signage today, the benefits of these technologies are worth the trouble. QSRs can no doubt relate to many of the issues discussed in this hour-long session.

Survey finds Gen Zers, families lead the restaurant spend race

Survey finds Gen Zers, families lead the restaurant spend race

A study reveals three ways for restaurant brands to increase sales.

Attorneys general ask 6 QSRs about anti-poach pacts

Attorneys general ask 6 QSRs about anti-poach pacts

Have some fast food brands cut a deal that stacks the deck against employees seeking to improve their incomes by taking jobs with competitors?

QSR money issues: A smart new information source

QSR money issues: A smart new information source

Contemplating going cashless, accepting Bitcoin and adding online and mobile payment options are just a few decisions restaurateurs and retailers are facing these days, but making those decisions just got easier.

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit

Gen Z travelers pick dining out over partying: What it means for QSRs

Gen Z travelers pick dining out over partying: What it means for QSRs

College-age consumers are not that wild about partying when they are traveling, the top "thing to do" for Gen Z. In fact, when traveling these young adults pick eating out as their No. 1 activity, ahead of partying, which came in at No. 6.

BD's Mongolian BBQ co-founder to keynote Restaurant Franchising & Innovation Summit-London

BD's Mongolian BBQ co-founder to keynote Restaurant Franchising & Innovation Summit-London

Matthew Kirby will discuss his vision for growing his two U.K.-based brands — Chozen Noodle and Chow Asian Kitchen — and what it takes to succeed in the franchising world during the closing keynote session, July 18, at the annual Restaurant Franchising & Innovation Summit at the Grange City Hotel in London.

Fast food pizza drives QSR customer satisfaction gains

Fast food pizza drives QSR customer satisfaction gains

Fast food pizza brands are making customers very happy this year and that's helping to  push the whole QSR category up a notch in its measurement of customer satisfaction this year, according to the latest ACSI Restaurant Report.

Caterers can make $6 for every dollar invested in food waste

Caterers can make $6 for every dollar invested in food waste

Restaurant brands with large catering arms would do themselves a favor by cutting food waste, according to a news report that found that every $1 invested in food-waste reduction saved more than $6 in operating costs.

Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins University's Carey Business School has released a study showing that restaurants and other retailers can employ specific actions to get the most bang out of their marketing bucks from so-called "conditional sales promotions."

RDI: Why restaurant leaders should know what that means today

RDI: Why restaurant leaders should know what that means today

Where there is a will there's a way and in the restaurant industry consumers "will" take the easiest route to getting food delivered to their doors, one reason why online food delivery is skyrocketing in the U.S.

FDA holds July 12 public meeting on foods made with animal cell technology

FDA holds July 12 public meeting on foods made with animal cell technology

The U.S. Food and Drug Administration is holding a public meeting in Maryland on July 12 around the food industry's increasing interest and use of animal cell culture technology to produce foods.

From hand-sanitizing handles to automated food artists: The NRA show that was

From hand-sanitizing handles to automated food artists: The NRA show that was

From things you never think about like hand-sanitizing restroom handles to higher-ticket tech like 3D food printers, the technological innovations that filled Chicago's McCormick Place Convention Center during the NRA show seem endless.

Webinar: How to give your brand an online makeover

Webinar: How to give your brand an online makeover

A free, hour-long webinar focuses on the intricacies and benefits of giving your brand's online presence a "makeover."

Top tips toward more delightful digital signage deployments

Top tips toward more delightful digital signage deployments

Many restaurants are embracing digital signage, whether due to upcoming FDA regulations or a desire to boost customer experience. Herewith, some of the top tips of those who've learned from experience how to make the road to full digital signage use as smooth as possible.

Cowboy Chicken, Walk-On's, Nothing Bundt Cakes discuss franchisee marketing stressors

Cowboy Chicken, Walk-On's, Nothing Bundt Cakes discuss franchisee marketing stressors

Growth is a great thing in the restaurant business, but if it's based on a franchising model, it's also a stressful thing, particularly for your marketing team that is working hard to keep everybody on the same "virtual" page.

McDonald's new Chicago HQ: Green roof, 'Work Cafe,' department 'neighborhoods,'

McDonald's new Chicago HQ: Green roof, 'Work Cafe,' department 'neighborhoods,'

McDonald's corporate HQ blows back into the Windy City with a whole new look and feel that is definitely not your "father's McDonald's HQ."

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

Make a note to join us June 19 for an hour of free expert guidance on taking some of the sting out of your labor costs, even as the hiring environment demands more than ever.

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's Restaurant Franchising & Innovation Summit in Louisville.

New tip pool mandates could yield big fines for violating brands

New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow managers to share in tip pools, as well as other new intricacies that open tip pooling to all non-management restaurant employees.

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