Fast food pizza brands are making customers very happy this year and that's helping to push the whole QSR category up a notch in its measurement of customer satisfaction this year, according to the latest ACSI Restaurant Report.
Natural and healthful sourcing is hugely in demand for today's restaurateurs. Why then do so few brands offer naturally sourced lower-calorie sweeteners, particularly for their increasingly popular beverage offerings?
A good deal of data suggests kiosks help boost QSR business, so it makes sense to develop a kiosk strategy for your quick-serve brand, if you haven't already, because of the benefits you'll learn more about in this article.
Restaurant brands with large catering arms would do themselves a favor by cutting food waste, according to a news report that found that every $1 invested in food-waste reduction saved more than $6 in operating costs.
KFC in U.K. and Ireland is vowing to slash one-fifth of the calories from its menu in less than seven years. A monumental move, to be sure, and one that all QSR leaders will watch closely for what could be the next big direction the fast food industry takes.
Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's Restaurant Franchising & Innovation Summit in Louisville.