Restaurateurs must ensure that online ordering helps both the customer and the brand, in terms of profitability and the following will give you some actions to take to get the most out of what digital ordering offers.
Millennials recently became the largest generation in the workforce with over 53 million workers, ushering society into an unprecedented future.
Confidently cocky QSR South Philly Cheesesteaks & Fries said today that its crispy chicken sandwich — now formerly known as the Chick Philly — will indeed remain on its menu, the company said in a press statement, "despite a legal...
The industry, once again, is proving it’s resilient and will always step up when needed.
Every business likes to run efficiently, save on costs, gain the most out of its resources and optimize operations, but all too often restaurant businesses leave easy money on the table. For example, in the ever-increasing restaurant delivery business, merchants...
On the heels of Chick-fil-A's announcement that its much beloved chicken salad sandwich will be dropped from the menu nationally on Sept. 30, competitor Church's chicken has stepped in to add more choices for its customers.
It had to happen. In this day of "fake news" and "alternate facts," we all just kind of knew restaurant chains would not be far behind.
Grab your animal-skin coats and head to Arby's for a grab-stick of gobbler beginning this Sunday.
Delivery is the world's fastest-growing foodservice channel, according to Euromonitor International, while digital functionality has made the process of obtaining a high-quality meal easier and more seamless than ever. New restaurant formats known as virtual restaurants, or delivery-only restaurant concepts, are optimized for these occasions.
The anytime eater is upon us and many chains have found that feeding "the new normal" requires a shift away from traditional meal packaging, both in portion size and time of day and lots of other issues worth considering now to capitalize on the trend in the future.
A 15-brand comparison of customer buzz about QSR french fries leads to one solid winner for category favorite.
Any change creates two types of results: those that are intended, and those that are unintended. Cannibalization is an example of an unintended consequence to a change. Here are three ways to effectively analyze the impacts of cannibalization in your restaurants.
By Jeff Julia/Author, Navigating the Maze of Energy Efficiency Projects If your brand isn't doing some energy-saving projects, you're likely paying for your competitors to do so, at least in part, through the rebate checks your competitors are getting for...
Doug Sutton, president of Steritech, discusses how to handle high employee turnover and how to avoid some serious pitfalls in training and oversight.
A recent survey makes it official: Customers truly want technology in their QSR experience. Do it right with these four keys from an expert on all that is restaurant digital.
In time, the consumer media will get tired of pursuing a story that isn’t a story. The real challenge facing the restaurant industry is finding enough workers to fill jobs.
The news is everywhere in the restaurant business: Customers want more eat-at-home options. QSR concepts have a unique opportunity to meet that need built into their DNA.
The restaurant industry and its players are exhaling today after news that Chipotle might be able to overcome its food safety woes of last week and the previous two years. But are we missing a much bigger point in these food safety issues with a once-leading brand?
Arby's is not only putting all its guns behind its "We have the meats" branding, but it's also getting a little "foodie-esque" in the process. For proof, look no further than the latest menu innovation at the chain, a super-trendy "meat" porchetta.
There's a lot of buzz surrounding the rise of self-order kiosks in dining establishments, especially quick-serve restaurants. As digital menu boards approach the point of saturation in many restaurants, kiosks represent the next big opportunity for restaurant-based digital signage.