As QSRs rush to deliver, watch out for this costly oversight (Part 1 of 2)

As QSRs rush to deliver, watch out for this costly oversight (Part 1 of 2)

Delivery has become something of a QSR panacea lately as increasing numbers of consumers opt to eat in the office or at home. But, before jumping on board this "bus", brands need to consider some of the inherent challenges and federal laws that apply when employing delivery drivers.

Electrify loyalty by plugging in these 3 approaches

Electrify loyalty by plugging in these 3 approaches

Brands across industries are dedicating time and resources to rewarding consumers for their purchases and continued engagement. With the prevalence of loyalty programs comes the need for innovative reward strategies that cut through the noise and build rapport with consumers.

McDonald's 'hair-growing fry additive' may pose a PR conundrum

McDonald's 'hair-growing fry additive' may pose a PR conundrum

Additives are typically shunned in QSR operations today, but news that a silicone additive in McDonald's fries might also help cure baldness presents a true conundrum for the brand's public relations team. In the U.S. alone, about 4.6 million people...

2 tough, techy kitchen challenges QSR operators must consider

2 tough, techy kitchen challenges QSR operators must consider

By Charlie Lewis Culinary Supply Chain Specialist/Consolidated Concepts Amidst all the talk of tech and the online world we occupy today, the QSR kitchen is rarely mentioned. Make no mistake though, the kitchen and the people who make it work...

Menu labeling laws: 'Deja vu all over again' ... again?

Menu labeling laws: 'Deja vu all over again' ... again?

We can't predict what will happen over the next three months, but the infinite loop the U.S. has been stuck in concerning passage of menu labeling laws may just finally be coming to an end..

Great 'Tech-spectations': What to expect when your QSR gives customers the tech they expect

Great 'Tech-spectations': What to expect when your QSR gives customers the tech they expect

Your customers are a bit like very engaged parents: They have expectations. That is particularly true today when it comes to the tech your QSR offers to stay engaged and to keep them coming back for more.

Burger King 'Whopper Neutrality' ad yields huge returns in free media

Burger King 'Whopper Neutrality' ad yields huge returns in free media

Three months after focusing a very serious social issue ad on the problem of bullying, Burger King is now using its marketing voice to criticize the FCC's action in December to reverse net neutrality regulations enacted by the Obama administration.

Does the 'cloud' have a tipping point for QSR operators?

Does the 'cloud' have a tipping point for QSR operators?

"Why has it taken so long for Cloud POS to get here?" It's all about the tipping points tilting in the right direction at the right time to fall in line with what QSR operators need to make pivotal business differences.

3 ways the payment landscape will 'rock your world' this year

3 ways the payment landscape will 'rock your world' this year

The payment landscape is changing rapidly and these three areas will help you prepare.

What does meal kit industry mean for QSRs?

What does meal kit industry mean for QSRs?

Do meal kits pose a threat —short- or long-term — to QSR popularity and profitability?

7 tech-y ways to lighten the load on QSR managers' plates

7 tech-y ways to lighten the load on QSR managers' plates

Some forward-thinking brands are already using comprehensive workforce management solutions to automate time-consuming, error-prone efforts related to time and attendance, scheduling, leave management and other employee-facing processes.

The benefit-boosting, pitfall-prevention guide to mobile ordering and payment

The benefit-boosting, pitfall-prevention guide to mobile ordering and payment

Ordering online or via app is reshaping the QSR landscape. But these features come with potential pitfalls, as well as promises of more business. Here are some pointers on avoiding the problems and enhancing the benefits.

Do QSR POS systems need to play catch-up?

Do QSR POS systems need to play catch-up?

I believe point-of-sale systems need to catch up with point-of-ordering, and the companies that do this well will win hearts, minds, and market share.

3 game-changing digital menu board decisions for QSR leaders

3 game-changing digital menu board decisions for QSR leaders

Digital menu boards can be marketing dynamite for a well-run QSR, but only if leadership makes wise decisions around these 3 key components of the system chosen for their brands.

Airports still hot venue for limited-service brands

Airports still hot venue for limited-service brands

Airports are the No. 1 non-traditional expansion market for QSR brands, and Austin, Texas, has positioned itself to be right in the center of the action.

KFC's monster-sized miniature weekend media score

KFC's monster-sized miniature weekend media score

It’s just a tiny story, but KFC made big news with the opening of its Portland, Oregon, mini restaurant Saturday, which now has managed to generate stories across the globe from major news outlets. Of course, we are talking about...

Acing inventory: 3 ways to determine your QSR's true value

Acing inventory: 3 ways to determine your QSR's true value

Choosing the best approach to counting the value of your inventory is essential to determining your business's true value. These three options provide different benefits that could make the difference between winning and losing the increasingly competitive game of QSR business management.

Meatless marches forward: Why QSRs should pay attention

Meatless marches forward: Why QSRs should pay attention

There have been some false starts, but meatless products finally seem to be coming into their own, with research and development happening on a number of fronts, nationally and globally. Are QSRs ready and do they know where the products are coming from and how they will incorporate them into their menus?

4 ways to prevent QSR data breaches

4 ways to prevent QSR data breaches

As cyberattacks and malware continue to proliferate globally, restaurants have increasingly become a prime target. In recent years, major credit card data breaches have been reported by some of the largest restaurant chains in the U.S. According to IBM and...

The 'low-hanging (financial) fruit' right outside your QSR window

The 'low-hanging (financial) fruit' right outside your QSR window

There's some real opportunity hanging around just outside your QSR window in the form of cloud-based tech that can potentially wash away thousands in operating costs.

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What the AR burger waiting in the wings could mean for QSRs