News & Media From Daniel Brown

Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

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Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…

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Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

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Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

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Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

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How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

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ICX Summit: Future of retail with Steven King

by Daniel Brown — Editor, Networld Media Group

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…

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Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

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How White Castle, Clutch Coffee fixing drive-thru issues

by Daniel Brown — Editor, Networld Media Group

With emerging technologies, including AI, changing the look and feel of the drive-thru experience, operators are future-proofing their operations

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iRestaurant: Dirty Dough, Sweetberry, CKE Restaurants balance AI with human touch

by Daniel Brown — Editor, Networld Media Group

During this year’s Restaurant Franchising and Innovation Summit in Miami, Florida, a session of industry experts and operators convened to discuss automation…

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Dirty Dough, Sweetberry, CKE Restaurants share automation tips for success

by Daniel Brown — Editor, Networld Media Group

During this year’s RFIS summit in Miami, Florida, a session of industry experts and operators convened to discuss automation and how to leverage it for success…

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BurgerFi, TASK execs discuss cooking up customer loyalty with digital innovation

by Daniel Brown — Editor, Networld Media Group

At the Restaurant Franchising and Innovation Summit in Miami hosted by Networld Media Group, industry thought leaders shared strategies for success and growth…

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Executive perspectives: restaurant experts offer advice for operators

by Daniel Brown — Editor, Networld Media Group

Bryce Fluellen shows how Everytable's unique franchising model tackles food insecurity, builds communities and fuels growth/profits; Blaine Hurst of Blaine…

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Hiring and retention trouble? Invest in your people!

by Daniel Brown — Editor, Networld Media Group

A panel at Restaurant at the Franchising Innovation Summit discussed issues around hiring/retention and the value of investing in employees in pay, benefits…

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